The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman

This study is carried out to determine the technological factors that influence user satisfaction in electronic government context. As systems and technologies are being enhanced and developed, the discussion on their usefulness and user satisfaction have been continuously debate by researchers, sch...

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Main Authors:	Hasnan, Nurul Ain Hayati, Azman, Noor Amira
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2014
Subjects:	Malaysia Job satisfaction
Online Access:	http://ir.uitm.edu.my/id/eprint/15247/ http://ir.uitm.edu.my/id/eprint/15247/1/PPb_NURUL%20AIN%20HAYATI%20HASNAN%20AM%2014_5.pdf

id	uitm-15247
recordtype	eprints
spelling	uitm-152472016-11-01T04:24:46Z http://ir.uitm.edu.my/id/eprint/15247/ The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman Hasnan, Nurul Ain Hayati Azman, Noor Amira Malaysia Malaysia Job satisfaction This study is carried out to determine the technological factors that influence user satisfaction in electronic government context. As systems and technologies are being enhanced and developed, the discussion on their usefulness and user satisfaction have been continuously debate by researchers, scholar and practitioners. Besides that, the major concern on user satisfaction in electronic government context, the factors that influencing user satisfaction are also important. Hence, this study was conducted to study whether Information System (IS) Facilities, (IS) Competency, (IS) Integration, (IS) Structure and user support having a significant relationship to the user’s satisfaction in egovernment context. Other than that, this study is attempted to recognize which of the following technological factors have the most significant influence to the user’s satisfaction in e-government context. From 150 entries level personnel, a random sample of 97 employees are selected and surveyed to identify the technological factors that influence user satisfaction in electronic government context. Through questionnaires, employees are asked to assess both their level of satisfaction with the technological factors of e-government. Data will be analysed in terms of statistical correlations between measured variables. Faculty of Administrative Science and Policy Studies 2014 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/15247/1/PPb_NURUL%20AIN%20HAYATI%20HASNAN%20AM%2014_5.pdf Hasnan, Nurul Ain Hayati and Azman, Noor Amira (2014) The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Malaysia Malaysia Job satisfaction
spellingShingle	Malaysia Malaysia Job satisfaction Hasnan, Nurul Ain Hayati Azman, Noor Amira The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman
description	This study is carried out to determine the technological factors that influence user satisfaction in electronic government context. As systems and technologies are being enhanced and developed, the discussion on their usefulness and user satisfaction have been continuously debate by researchers, scholar and practitioners. Besides that, the major concern on user satisfaction in electronic government context, the factors that influencing user satisfaction are also important. Hence, this study was conducted to study whether Information System (IS) Facilities, (IS) Competency, (IS) Integration, (IS) Structure and user support having a significant relationship to the user’s satisfaction in egovernment context. Other than that, this study is attempted to recognize which of the following technological factors have the most significant influence to the user’s satisfaction in e-government context. From 150 entries level personnel, a random sample of 97 employees are selected and surveyed to identify the technological factors that influence user satisfaction in electronic government context. Through questionnaires, employees are asked to assess both their level of satisfaction with the technological factors of e-government. Data will be analysed in terms of statistical correlations between measured variables.
format	Student Project
author	Hasnan, Nurul Ain Hayati Azman, Noor Amira
author_facet	Hasnan, Nurul Ain Hayati Azman, Noor Amira
author_sort	Hasnan, Nurul Ain Hayati
title	The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman
title_short	The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman
title_full	The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman
title_fullStr	The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman
title_full_unstemmed	The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman
title_sort	technological factors that influence the users’ satisfaction in e-government context: a case study in jabatan pengangkutan jalan (jpj) bukit katil / nurul ain hayati hasnan and noor amira azman
publisher	Faculty of Administrative Science and Policy Studies
publishDate	2014
url	http://ir.uitm.edu.my/id/eprint/15247/ http://ir.uitm.edu.my/id/eprint/15247/1/PPb_NURUL%20AIN%20HAYATI%20HASNAN%20AM%2014_5.pdf
first_indexed	2023-09-18T22:53:25Z
last_indexed	2023-09-18T22:53:25Z
_version_	1777417695409471488

The technological factors that influence the users’ satisfaction in e-government context: A case study in Jabatan Pengangkutan Jalan (JPJ) Bukit Katil / Nurul Ain Hayati Hasnan and Noor Amira Azman

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