Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said

This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used...

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Bibliographic Details
Main Authors:	Mohamad Kamal, Nur Shazwani, Md Said, Syahida Azwa
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2014
Subjects:	Library Science. Information Science Malaysia
Online Access:	http://ir.uitm.edu.my/id/eprint/15225/ http://ir.uitm.edu.my/id/eprint/15225/1/PPb_NUR%20SHAZWANI%20MOHAMAD%20KAMAL%20AM%2014_5.pdf

id	uitm-15225
recordtype	eprints
spelling	uitm-152252016-10-28T04:58:44Z http://ir.uitm.edu.my/id/eprint/15225/ Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said Mohamad Kamal, Nur Shazwani Md Said, Syahida Azwa Library Science. Information Science Malaysia This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used as guidelines to determine what factors that can be tested in this study, and the factors are regarding on SERVQUAL dimension (tangible, realiability, responsiveness, assurance and empathy). A questionnare survey was distributed to 357 respondents among students UiTM Melaka City Campus that get service at library. A total of 357 valid responses were obtained. Data analysis shows that significant relationship exists between five factors towards students satisfaction towards service quality at UiTM Melaka City Campus’s library. Assurance emerged as the most influential factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Faculty of Administrative Science and Policy Studies 2014 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/15225/1/PPb_NUR%20SHAZWANI%20MOHAMAD%20KAMAL%20AM%2014_5.pdf Mohamad Kamal, Nur Shazwani and Md Said, Syahida Azwa (2014) Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Library Science. Information Science Malaysia
spellingShingle	Library Science. Information Science Malaysia Mohamad Kamal, Nur Shazwani Md Said, Syahida Azwa Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
description	This study examines the the factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library. Reviews of the literature show that there few factors that influenced the students satisfaction towards service quality. Studies done by other reserachers were used as guidelines to determine what factors that can be tested in this study, and the factors are regarding on SERVQUAL dimension (tangible, realiability, responsiveness, assurance and empathy). A questionnare survey was distributed to 357 respondents among students UiTM Melaka City Campus that get service at library. A total of 357 valid responses were obtained. Data analysis shows that significant relationship exists between five factors towards students satisfaction towards service quality at UiTM Melaka City Campus’s library. Assurance emerged as the most influential factors that influences students satisfaction towards service quality at UiTM Melaka City Campus’s library.
format	Student Project
author	Mohamad Kamal, Nur Shazwani Md Said, Syahida Azwa
author_facet	Mohamad Kamal, Nur Shazwani Md Said, Syahida Azwa
author_sort	Mohamad Kamal, Nur Shazwani
title	Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_short	Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_full	Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_fullStr	Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_full_unstemmed	Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said
title_sort	students’ satisfaction towards service quality at uitm melaka city campus’s library / nur shazwani mohamad kamal and syahida azwa md said
publisher	Faculty of Administrative Science and Policy Studies
publishDate	2014
url	http://ir.uitm.edu.my/id/eprint/15225/ http://ir.uitm.edu.my/id/eprint/15225/1/PPb_NUR%20SHAZWANI%20MOHAMAD%20KAMAL%20AM%2014_5.pdf
first_indexed	2023-09-18T22:53:22Z
last_indexed	2023-09-18T22:53:22Z
_version_	1777417692466118656

Students’ satisfaction towards service quality at UiTM Melaka City Campus’s Library / Nur Shazwani Mohamad Kamal and Syahida Azwa Md Said

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