Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz

In this study, the researchers are focusing on the Influence Of Total Quality Management On Job Performance Of Employees. The purpose of conducting this study is to find out the relationship between the total involvement and the job performance of employees, to find out the relationship between the...

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Main Authors:	Abd Hafiz, Mohamad Azraei Hazny, Syed Fairudz, Syed Hafiz
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2012
Subjects:	Total quality management. Benchmarking Performance standards
Online Access:	http://ir.uitm.edu.my/id/eprint/14957/ http://ir.uitm.edu.my/id/eprint/14957/1/PPb_MOHAMAD%20AZRAEI%20HAZNY%20ABD%20HAFIZ%20AM%2012_5.pdf

id	uitm-14957
recordtype	eprints
spelling	uitm-149572016-10-13T02:53:25Z http://ir.uitm.edu.my/id/eprint/14957/ Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz Abd Hafiz, Mohamad Azraei Hazny Syed Fairudz, Syed Hafiz Total quality management. Benchmarking Performance standards In this study, the researchers are focusing on the Influence Of Total Quality Management On Job Performance Of Employees. The purpose of conducting this study is to find out the relationship between the total involvement and the job performance of employees, to find out the relationship between the customer orientation and the job performance of employees, to find out the relationship between continuous improvement and the job performance of employees, and to find out the relationship between awareness of TQM and the job performance of employees.This research were conducted and to examine whether there is any significance relationship between Total Involvement, Customer Orientation, Continuous Improvements and Awareness of TQM on the job performance of employees. This research is also giving suggestion and recommendation in imlementing the elements of TQM sucessfully. For this study, the researchers used Convenience Sampling as sampling technique. In this study, about 80 respondents are involved and the questionnaire are distributed in National Registration Department of Malaysia, Malacca. These 80 respondents represented on behalf of 100 employees from all department in National Registration Department of Malaysia, Malacca. The researchers used several methods like descriptive analysis, realibility analysis, spearman correlation, and multiple regression. Based on the findings, all 4(four) factors; Total Involvement, Customer Orientation, Continuous Improvements and Awareness of TQM indicate that there are positive relationships with improvements in Job Performanc of employes. Based on the multiple regressions, it shows that Customer Orientation and Awareness of TQM is the most influential factors that contribute to improvements in the job performance of employees which in this case is the public servants at National Registration Department, Malacca. Faculty of Administrative Science and Policy Studies 2012 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/14957/1/PPb_MOHAMAD%20AZRAEI%20HAZNY%20ABD%20HAFIZ%20AM%2012_5.pdf Abd Hafiz, Mohamad Azraei Hazny and Syed Fairudz, Syed Hafiz (2012) Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Total quality management. Benchmarking Performance standards
spellingShingle	Total quality management. Benchmarking Performance standards Abd Hafiz, Mohamad Azraei Hazny Syed Fairudz, Syed Hafiz Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz
description	In this study, the researchers are focusing on the Influence Of Total Quality Management On Job Performance Of Employees. The purpose of conducting this study is to find out the relationship between the total involvement and the job performance of employees, to find out the relationship between the customer orientation and the job performance of employees, to find out the relationship between continuous improvement and the job performance of employees, and to find out the relationship between awareness of TQM and the job performance of employees.This research were conducted and to examine whether there is any significance relationship between Total Involvement, Customer Orientation, Continuous Improvements and Awareness of TQM on the job performance of employees. This research is also giving suggestion and recommendation in imlementing the elements of TQM sucessfully. For this study, the researchers used Convenience Sampling as sampling technique. In this study, about 80 respondents are involved and the questionnaire are distributed in National Registration Department of Malaysia, Malacca. These 80 respondents represented on behalf of 100 employees from all department in National Registration Department of Malaysia, Malacca. The researchers used several methods like descriptive analysis, realibility analysis, spearman correlation, and multiple regression. Based on the findings, all 4(four) factors; Total Involvement, Customer Orientation, Continuous Improvements and Awareness of TQM indicate that there are positive relationships with improvements in Job Performanc of employes. Based on the multiple regressions, it shows that Customer Orientation and Awareness of TQM is the most influential factors that contribute to improvements in the job performance of employees which in this case is the public servants at National Registration Department, Malacca.
format	Student Project
author	Abd Hafiz, Mohamad Azraei Hazny Syed Fairudz, Syed Hafiz
author_facet	Abd Hafiz, Mohamad Azraei Hazny Syed Fairudz, Syed Hafiz
author_sort	Abd Hafiz, Mohamad Azraei Hazny
title	Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz
title_short	Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz
title_full	Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz
title_fullStr	Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz
title_full_unstemmed	Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz
title_sort	influence of total quality management on job performance of employees / mohamad azraei hazny abd hafiz and syed hafiz syed fairudz
publisher	Faculty of Administrative Science and Policy Studies
publishDate	2012
url	http://ir.uitm.edu.my/id/eprint/14957/ http://ir.uitm.edu.my/id/eprint/14957/1/PPb_MOHAMAD%20AZRAEI%20HAZNY%20ABD%20HAFIZ%20AM%2012_5.pdf
first_indexed	2023-09-18T22:52:47Z
last_indexed	2023-09-18T22:52:47Z
_version_	1777417655611817984

Influence of total quality management on job performance of employees / Mohamad Azraei Hazny Abd Hafiz and Syed Hafiz Syed Fairudz

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