Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad

Service quality is the perception that results from comparing expectation with the experience. It also become as the function of both process and outcomes. The service quality is a attitude formed by long-term evaluation of performance. There are five dimensions or factors that involved in service q...

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Main Authors:	Iskandar Zurkarnain, Diyana, Ahmad, Nurazlin
Format:	Student Project
Language:	English
Published:	Faculty of Administrative Science and Policy Studies 2011
Subjects:	Customer services. Customer relations Malaysia
Online Access:	http://ir.uitm.edu.my/id/eprint/14859/ http://ir.uitm.edu.my/id/eprint/14859/1/PPb_DIYANA%20ISKANDAR%20ZURKARNAIN%20AM%2011_5.pdf

id	uitm-14859
recordtype	eprints
spelling	uitm-148592016-10-06T01:53:17Z http://ir.uitm.edu.my/id/eprint/14859/ Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad Iskandar Zurkarnain, Diyana Ahmad, Nurazlin Customer services. Customer relations Malaysia Malaysia Service quality is the perception that results from comparing expectation with the experience. It also become as the function of both process and outcomes. The service quality is a attitude formed by long-term evaluation of performance. There are five dimensions or factors that involved in service quality which is tangible, reliability, assurance, empathy and also responsiveness. All the factors have their own important roles towards the perception from the public. The study is made to identify the quality service through public perception at Community Polyclinic, Peringgit, Melaka. 110 respondents were taken which are the patients that came to Community Polyclinic, Peringgit, Melaka to seek for treatment. In Community Polyclinic, Peringgit, Melaka the number of patients that come per day are almost 1000 patients. This is based on the interview from the staff at the polyclinic itself. The most factor that affected to the public perception is empathy where it is based on the staff willingness in order to help the patients in terms of give feedback, give accurate information and also greet them. The instinct behaviors like obedience, loyalty and also advocacy participate in the service quality. The quality service become as the important component in deciding the perception from the public. Faculty of Administrative Science and Policy Studies 2011 Student Project NonPeerReviewed text en http://ir.uitm.edu.my/id/eprint/14859/1/PPb_DIYANA%20ISKANDAR%20ZURKARNAIN%20AM%2011_5.pdf Iskandar Zurkarnain, Diyana and Ahmad, Nurazlin (2011) Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad. [Student Project] (Unpublished)
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Customer services. Customer relations Malaysia Malaysia
spellingShingle	Customer services. Customer relations Malaysia Malaysia Iskandar Zurkarnain, Diyana Ahmad, Nurazlin Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad
description	Service quality is the perception that results from comparing expectation with the experience. It also become as the function of both process and outcomes. The service quality is a attitude formed by long-term evaluation of performance. There are five dimensions or factors that involved in service quality which is tangible, reliability, assurance, empathy and also responsiveness. All the factors have their own important roles towards the perception from the public. The study is made to identify the quality service through public perception at Community Polyclinic, Peringgit, Melaka. 110 respondents were taken which are the patients that came to Community Polyclinic, Peringgit, Melaka to seek for treatment. In Community Polyclinic, Peringgit, Melaka the number of patients that come per day are almost 1000 patients. This is based on the interview from the staff at the polyclinic itself. The most factor that affected to the public perception is empathy where it is based on the staff willingness in order to help the patients in terms of give feedback, give accurate information and also greet them. The instinct behaviors like obedience, loyalty and also advocacy participate in the service quality. The quality service become as the important component in deciding the perception from the public.
format	Student Project
author	Iskandar Zurkarnain, Diyana Ahmad, Nurazlin
author_facet	Iskandar Zurkarnain, Diyana Ahmad, Nurazlin
author_sort	Iskandar Zurkarnain, Diyana
title	Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad
title_short	Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad
title_full	Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad
title_fullStr	Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad
title_full_unstemmed	Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad
title_sort	quality of services through public perception at community polyclinic, peringgit, melaka / diyana iskandar zurkarnain and nurazlin ahmad
publisher	Faculty of Administrative Science and Policy Studies
publishDate	2011
url	http://ir.uitm.edu.my/id/eprint/14859/ http://ir.uitm.edu.my/id/eprint/14859/1/PPb_DIYANA%20ISKANDAR%20ZURKARNAIN%20AM%2011_5.pdf
first_indexed	2023-09-18T22:52:34Z
last_indexed	2023-09-18T22:52:34Z
_version_	1777417641426681856

Quality of services through public perception at Community Polyclinic, Peringgit, Melaka / Diyana Iskandar Zurkarnain and Nurazlin Ahmad

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