A study on the factors that influence the successful implementation of TQM in a public organization / Nurul Huda Haji Johar
Overall of the study, TQM is a proven systematic approach to the planning and management of activities which the improvement of the organization's business practices as well as the quality of its product and services. However, not many organizations are able to implement TQM effectively and...
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| Format: | Thesis |
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2004
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| Online Access: | http://ir.uitm.edu.my/id/eprint/14609/ |