Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak

Do you remember how the first time you visit the library? Do you recall how you adapt with the new ambience while looking for the information you need? How do you react and cope with all the services and facilities serve in the library? Do you aware that library patron's behavior can affect t...

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Main Authors:	Zainal, Nur Aliah, Jailani, Nur Athirah Hanani, Abdul Razak, Noor Farahain
Format:	Article
Language:	English
Published:	Faculty of Information Management 2015
Subjects:	Library administration Malaysia
Online Access:	http://ir.uitm.edu.my/id/eprint/14413/ http://ir.uitm.edu.my/id/eprint/14413/1/AJ_NUR%20ALIAH%20ZAINAL%20FIMC%2015.pdf

id	uitm-14413
recordtype	eprints
spelling	uitm-144132016-08-16T08:44:26Z http://ir.uitm.edu.my/id/eprint/14413/ Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak Zainal, Nur Aliah Jailani, Nur Athirah Hanani Abdul Razak, Noor Farahain Library administration Malaysia Do you remember how the first time you visit the library? Do you recall how you adapt with the new ambience while looking for the information you need? How do you react and cope with all the services and facilities serve in the library? Do you aware that library patron's behavior can affect the librarian to achieve the library's objectives? Based on Jordan P. (1974) , the librarians need to achieve specific objectives but the behavior of the library user's and staffs become the barrier to fulfill the objectives. The research or investigation of patron's behavior cannot be done by observations alone. As an example, the assumptions of a boy is sleeping is not true for a boy who is thinking hard for his problem. It may look simple but sometimes it can be more complicated. The user and patron are the essential element of the library and the librarian should be empathetic and understand their users and have to control many types of user's. However, some of the users have some problems regarding their attitude and it becomes some sort of challenges for the librarians to handle it. Faculty of Information Management 2015 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/14413/1/AJ_NUR%20ALIAH%20ZAINAL%20FIMC%2015.pdf Zainal, Nur Aliah and Jailani, Nur Athirah Hanani and Abdul Razak, Noor Farahain (2015) Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak. FIM COMMUNICATION, 2 (2). pp. 7-9. ISSN 2289-9103
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Library administration Malaysia
spellingShingle	Library administration Malaysia Zainal, Nur Aliah Jailani, Nur Athirah Hanani Abdul Razak, Noor Farahain Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak
description	Do you remember how the first time you visit the library? Do you recall how you adapt with the new ambience while looking for the information you need? How do you react and cope with all the services and facilities serve in the library? Do you aware that library patron's behavior can affect the librarian to achieve the library's objectives? Based on Jordan P. (1974) , the librarians need to achieve specific objectives but the behavior of the library user's and staffs become the barrier to fulfill the objectives. The research or investigation of patron's behavior cannot be done by observations alone. As an example, the assumptions of a boy is sleeping is not true for a boy who is thinking hard for his problem. It may look simple but sometimes it can be more complicated. The user and patron are the essential element of the library and the librarian should be empathetic and understand their users and have to control many types of user's. However, some of the users have some problems regarding their attitude and it becomes some sort of challenges for the librarians to handle it.
format	Article
author	Zainal, Nur Aliah Jailani, Nur Athirah Hanani Abdul Razak, Noor Farahain
author_facet	Zainal, Nur Aliah Jailani, Nur Athirah Hanani Abdul Razak, Noor Farahain
author_sort	Zainal, Nur Aliah
title	Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak
title_short	Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak
title_full	Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak
title_fullStr	Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak
title_full_unstemmed	Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak
title_sort	library’s patron behaviour: how library staffs cope with it? / nur aliah zainal, nur athirah hanani jailani and noor farahain abdul razak
publisher	Faculty of Information Management
publishDate	2015
url	http://ir.uitm.edu.my/id/eprint/14413/ http://ir.uitm.edu.my/id/eprint/14413/1/AJ_NUR%20ALIAH%20ZAINAL%20FIMC%2015.pdf
first_indexed	2023-09-18T22:51:34Z
last_indexed	2023-09-18T22:51:34Z
_version_	1777417578631659520

Library’s patron behaviour: How library staffs cope with it? / Nur Aliah Zainal, Nur Athirah Hanani Jailani and Noor Farahain Abdul Razak

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