Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi

This study examined users' satisfaction towards Raja Tun Uda Library as a yardstick for determining their level of satisfaction towards library services offered by this library. When Perpustakaan Raja Tun Uda moved to a new library, the library management decided to introduce new transformation...

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Main Authors:	Muhamad, Mastura, Mohd Fauzi, Mohamed Fadzli
Format:	Article
Language:	English
Published:	Faculty of Information Management 2013
Subjects:	Library science. Information science Public libraries Malaysia
Online Access:	http://ir.uitm.edu.my/id/eprint/13907/ http://ir.uitm.edu.my/id/eprint/13907/ http://ir.uitm.edu.my/id/eprint/13907/1/AJ_MASTURA%20MUHAMAD%20JIKM%2013.pdf

id	uitm-13907
recordtype	eprints
spelling	uitm-139072016-08-17T07:36:21Z http://ir.uitm.edu.my/id/eprint/13907/ Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi Muhamad, Mastura Mohd Fauzi, Mohamed Fadzli Library science. Information science Public libraries Malaysia This study examined users' satisfaction towards Raja Tun Uda Library as a yardstick for determining their level of satisfaction towards library services offered by this library. When Perpustakaan Raja Tun Uda moved to a new library, the library management decided to introduce new transformation in its service to its users, including improvement towards the contemporary interior designs. The rebranding of the library services and the building itself has attracted a crowd of over 4,000 visitors in weekdays and 5,000 to 6,000 during weekends. This overwhelming response from users' triggered the management to look at users' overall satisfaction towards the library new services and also the core services provided by the library. This research is limited to the main library of Perpustakaan Raja Tun Uda but does not cover the other 95 branches of the Selangor Public Library. In this study, the instrument selected was the self administered questionnaire. The study used Raosoft Sample size calculator to determine the appropriate number of respondents. The total number of 311 respondents who participated include library members and non-library members who visited this library. The findings of this study revealed that the users' are satisfied with the overall services of Perpustakaan Raja Tun Uda, Shah Alam. Faculty of Information Management 2013 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/13907/1/AJ_MASTURA%20MUHAMAD%20JIKM%2013.pdf Muhamad, Mastura and Mohd Fauzi, Mohamed Fadzli (2013) Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi. Journal of Information and Knowledge Management (JIKM), 3 (2). pp. 27-45. ISSN ISSN:2231-8836 ; E-ISSN:2289-5337 https://ijikm.uitm.edu.my/
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Library science. Information science Public libraries Malaysia
spellingShingle	Library science. Information science Public libraries Malaysia Muhamad, Mastura Mohd Fauzi, Mohamed Fadzli Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi
description	This study examined users' satisfaction towards Raja Tun Uda Library as a yardstick for determining their level of satisfaction towards library services offered by this library. When Perpustakaan Raja Tun Uda moved to a new library, the library management decided to introduce new transformation in its service to its users, including improvement towards the contemporary interior designs. The rebranding of the library services and the building itself has attracted a crowd of over 4,000 visitors in weekdays and 5,000 to 6,000 during weekends. This overwhelming response from users' triggered the management to look at users' overall satisfaction towards the library new services and also the core services provided by the library. This research is limited to the main library of Perpustakaan Raja Tun Uda but does not cover the other 95 branches of the Selangor Public Library. In this study, the instrument selected was the self administered questionnaire. The study used Raosoft Sample size calculator to determine the appropriate number of respondents. The total number of 311 respondents who participated include library members and non-library members who visited this library. The findings of this study revealed that the users' are satisfied with the overall services of Perpustakaan Raja Tun Uda, Shah Alam.
format	Article
author	Muhamad, Mastura Mohd Fauzi, Mohamed Fadzli
author_facet	Muhamad, Mastura Mohd Fauzi, Mohamed Fadzli
author_sort	Muhamad, Mastura
title	Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi
title_short	Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi
title_full	Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi
title_fullStr	Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi
title_full_unstemmed	Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi
title_sort	determinant of users’ satisfaction towards perpustakaan raja tun uda / mastura muhamad and mohamed fadzli mohd fauzi
publisher	Faculty of Information Management
publishDate	2013
url	http://ir.uitm.edu.my/id/eprint/13907/ http://ir.uitm.edu.my/id/eprint/13907/ http://ir.uitm.edu.my/id/eprint/13907/1/AJ_MASTURA%20MUHAMAD%20JIKM%2013.pdf
first_indexed	2023-09-18T22:50:29Z
last_indexed	2023-09-18T22:50:29Z
_version_	1777417510968098816

Determinant of users’ satisfaction towards Perpustakaan Raja Tun Uda / Mastura Muhamad and Mohamed Fadzli Mohd Fauzi

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