Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad

Public sector organizations in developing countries have not received much attention in the research literature of Knowledge Management (KM). The potential impact of KM in the public sector organizations affecting the stakeholders is greater compared to private sector organizations. This paper e...

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Main Authors:	Salleh, Kalsom, Syed Ahmad, Syed Noh
Format:	Article
Language:	English
Published:	Institute of Research, Development and Commercialization (IRDC) 2006
Subjects:	Malaysia
Online Access:	http://ir.uitm.edu.my/id/eprint/12968/ http://ir.uitm.edu.my/id/eprint/12968/1/AJ_KALSOM%20SALLEH%20SMRJ%2006%201.pdf

id	uitm-12968
recordtype	eprints
spelling	uitm-129682016-06-09T16:14:43Z http://ir.uitm.edu.my/id/eprint/12968/ Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad Salleh, Kalsom Syed Ahmad, Syed Noh Malaysia Public sector organizations in developing countries have not received much attention in the research literature of Knowledge Management (KM). The potential impact of KM in the public sector organizations affecting the stakeholders is greater compared to private sector organizations. This paper explores the role of KM in Local Authorities in the broader perspective towards achieving the Electronic Government (E-Government) orientation in Malaysia. This research used a survey questionnaire distributed to all senior and middle management government officers in a multiple case study of three types of Local Authorities located in the Kuala Lumpur Federal Territory and the state of Selangor. These officers are responsible for strategic policies and operational management in various departments of the Local Authorities. The responses from the questionnaires will provide answers to two critical areas: awareness and readiness of KM adoption in terms of physical assets (KM technology) and intellectual assets (ICT skills and ICT trainings provided to management staff) and also the perceived opportunities and challenges in using KM as a strategic tool in developing knowledge - based civil service and the implementation of E-Government. Institute of Research, Development and Commercialization (IRDC) 2006 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/12968/1/AJ_KALSOM%20SALLEH%20SMRJ%2006%201.pdf Salleh, Kalsom and Syed Ahmad, Syed Noh (2006) Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad. Social and Management Research Journal, 3 (1). pp. 133-149. ISSN 1675-7017
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Malaysia
spellingShingle	Malaysia Salleh, Kalsom Syed Ahmad, Syed Noh Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad
description	Public sector organizations in developing countries have not received much attention in the research literature of Knowledge Management (KM). The potential impact of KM in the public sector organizations affecting the stakeholders is greater compared to private sector organizations. This paper explores the role of KM in Local Authorities in the broader perspective towards achieving the Electronic Government (E-Government) orientation in Malaysia. This research used a survey questionnaire distributed to all senior and middle management government officers in a multiple case study of three types of Local Authorities located in the Kuala Lumpur Federal Territory and the state of Selangor. These officers are responsible for strategic policies and operational management in various departments of the Local Authorities. The responses from the questionnaires will provide answers to two critical areas: awareness and readiness of KM adoption in terms of physical assets (KM technology) and intellectual assets (ICT skills and ICT trainings provided to management staff) and also the perceived opportunities and challenges in using KM as a strategic tool in developing knowledge - based civil service and the implementation of E-Government.
format	Article
author	Salleh, Kalsom Syed Ahmad, Syed Noh
author_facet	Salleh, Kalsom Syed Ahmad, Syed Noh
author_sort	Salleh, Kalsom
title	Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad
title_short	Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad
title_full	Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad
title_fullStr	Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad
title_full_unstemmed	Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad
title_sort	knowledge management in electronic government : an exploratory study of local authorities in malaysia / kalsom salleh and syed noh syed ahmad
publisher	Institute of Research, Development and Commercialization (IRDC)
publishDate	2006
url	http://ir.uitm.edu.my/id/eprint/12968/ http://ir.uitm.edu.my/id/eprint/12968/1/AJ_KALSOM%20SALLEH%20SMRJ%2006%201.pdf
first_indexed	2023-09-18T22:49:38Z
last_indexed	2023-09-18T22:49:38Z
_version_	1777417457589288960

Knowledge management in electronic government : an exploratory study of local authorities in Malaysia / Kalsom Salleh and Syed Noh Syed Ahmad

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