The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali

Given today's competitive business environment, hotels must look into new ways to improve their competitiveness. Organisational citizenship behaviour (OCB) is particularly important in the service sector such as hotels. This article proposes extra-role behaviours such as OCB, in the continuing...

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Main Authors:	Khalid, Shaiful Annuar, Alias, Hassan
Format:	Article
Language:	English
Published:	Universiti Teknologi MARA, Perlis 2006
Subjects:	Employee participation in management. Employee ownership. Industrial democracy. Works councils Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:	http://ir.uitm.edu.my/id/eprint/11561/ http://ir.uitm.edu.my/id/eprint/11561/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2006.pdf

id	uitm-11561
recordtype	eprints
spelling	uitm-115612016-08-05T03:34:54Z http://ir.uitm.edu.my/id/eprint/11561/ The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali Khalid, Shaiful Annuar Alias, Hassan Employee participation in management. Employee ownership. Industrial democracy. Works councils Hospitality industry. Hotels, clubs, restaurants, etc. Food service Given today's competitive business environment, hotels must look into new ways to improve their competitiveness. Organisational citizenship behaviour (OCB) is particularly important in the service sector such as hotels. This article proposes extra-role behaviours such as OCB, in the continuing effort to improve the quality of hotel services for customers and to enhance hotel operational efficiency. This study examines the levels of OCB among 557 employees from 63 star-rated hotels in the states of Perils, Kedah and Pulau Pinang. The results suggest that a majority of the respondents engaged in at least moderate levels of OCB. The implications of these findings for hotel operators are discussed. Universiti Teknologi MARA, Perlis 2006 Article PeerReviewed text en http://ir.uitm.edu.my/id/eprint/11561/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2006.pdf Khalid, Shaiful Annuar and Alias, Hassan (2006) The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali. Jurnal Intelek, 4 (1). pp. 43-56. ISSN 2231-7716
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
language	English
topic	Employee participation in management. Employee ownership. Industrial democracy. Works councils Hospitality industry. Hotels, clubs, restaurants, etc. Food service
spellingShingle	Employee participation in management. Employee ownership. Industrial democracy. Works councils Hospitality industry. Hotels, clubs, restaurants, etc. Food service Khalid, Shaiful Annuar Alias, Hassan The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali
description	Given today's competitive business environment, hotels must look into new ways to improve their competitiveness. Organisational citizenship behaviour (OCB) is particularly important in the service sector such as hotels. This article proposes extra-role behaviours such as OCB, in the continuing effort to improve the quality of hotel services for customers and to enhance hotel operational efficiency. This study examines the levels of OCB among 557 employees from 63 star-rated hotels in the states of Perils, Kedah and Pulau Pinang. The results suggest that a majority of the respondents engaged in at least moderate levels of OCB. The implications of these findings for hotel operators are discussed.
format	Article
author	Khalid, Shaiful Annuar Alias, Hassan
author_facet	Khalid, Shaiful Annuar Alias, Hassan
author_sort	Khalid, Shaiful Annuar
title	The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali
title_short	The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali
title_full	The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali
title_fullStr	The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali
title_full_unstemmed	The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali
title_sort	importance of organizational citizenship behaviour among hotel employees / shaiful annuar khalid and hassan ali
publisher	Universiti Teknologi MARA, Perlis
publishDate	2006
url	http://ir.uitm.edu.my/id/eprint/11561/ http://ir.uitm.edu.my/id/eprint/11561/1/AJ_SHAIFUL%20ANNUAR%20KHALID%20JI%2006.pdf
first_indexed	2023-09-18T22:48:11Z
last_indexed	2023-09-18T22:48:11Z
_version_	1777417365804285952

The importance of organizational citizenship behaviour among hotel employees / Shaiful Annuar Khalid and Hassan Ali

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