Electronic reservation for hotel services / Zazaleena Zakariah
In the twenty-first century, the main factors affecting hotel services success are globalization, technological developments, and changes in customers' preferences, differences in competition among hotels, horizontal and vertical integration and legal applications. Responding to the phenomena,...
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| Format: | Thesis |
| Language: | English |
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2005
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| Online Access: | http://ir.uitm.edu.my/id/eprint/1017/ http://ir.uitm.edu.my/id/eprint/1017/1/TD_ZAZALEENA%20ZAKARIAH%20CS%2005_5.pdf |