The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad

This paper examines the relationship between supply chain management programs and sales in manufacturing companies in Malaysia. The study measures senior quality managers’ or production manager’s perception of SCM practices and sales in the industry. This study investigates relationships between...

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Bibliographic Details
Main Author:	Samad, Sarminah
Format:	Article
Published:	Faculty of Business Management 2008
Subjects:	Manufacturing industries Malaysia
Online Access:	http://ir.uitm.edu.my/id/eprint/10115/

id	uitm-10115
recordtype	eprints
spelling	uitm-101152017-11-16T03:31:31Z http://ir.uitm.edu.my/id/eprint/10115/ The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad Samad, Sarminah Manufacturing industries Malaysia This paper examines the relationship between supply chain management programs and sales in manufacturing companies in Malaysia. The study measures senior quality managers’ or production manager’s perception of SCM practices and sales in the industry. This study investigates relationships between supply chain management programs and sales through statistical methods such as Spearman’s correlations, Friedman’s rank test and multiple regression analysis. The findings suggest that SCM programs and implementations especially ‘customer relations practices’ (CRP), ‘technology & information’ (IT) and ‘information sharing between supply chain partners’ (IS) have significant correlations and associations with sales. The result also indicates that ‘High salesgenerated companies’ emphasized more on SCM programs such as ‘Customer Relations Practices’, ‘Technology and Innovation’ and ‘Strategic Supplier Partnership’. Faculty of Business Management 2008 Article PeerReviewed UNSPECIFIED and UNSPECIFIED and Samad, Sarminah (2008) The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad. Gading Business and Management Journal, 12 (1). pp. 65-85. ISSN 0128-5599
repository_type	Digital Repository
institution_category	Local University
institution	Universiti Teknologi MARA
building	UiTM Institutional Repository
collection	Online Access
topic	Manufacturing industries Malaysia
spellingShingle	Manufacturing industries Malaysia Samad, Sarminah The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad
description	This paper examines the relationship between supply chain management programs and sales in manufacturing companies in Malaysia. The study measures senior quality managers’ or production manager’s perception of SCM practices and sales in the industry. This study investigates relationships between supply chain management programs and sales through statistical methods such as Spearman’s correlations, Friedman’s rank test and multiple regression analysis. The findings suggest that SCM programs and implementations especially ‘customer relations practices’ (CRP), ‘technology & information’ (IT) and ‘information sharing between supply chain partners’ (IS) have significant correlations and associations with sales. The result also indicates that ‘High salesgenerated companies’ emphasized more on SCM programs such as ‘Customer Relations Practices’, ‘Technology and Innovation’ and ‘Strategic Supplier Partnership’.
format	Article
author	Samad, Sarminah
author_facet	Samad, Sarminah
author_sort	Samad, Sarminah
title	The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad
title_short	The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad
title_full	The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad
title_fullStr	The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad
title_full_unstemmed	The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad
title_sort	significant impact of customer relations practices (crp), information technology (it) and information sharing between supply chain partners (is) on product sales / arawati agus, za’faran hassan and sarminah samad
publisher	Faculty of Business Management
publishDate	2008
url	http://ir.uitm.edu.my/id/eprint/10115/
first_indexed	2023-09-18T22:47:46Z
last_indexed	2023-09-18T22:47:46Z
_version_	1777417339709423616

The significant impact of Customer Relations Practices (CRP), Information Technology (IT) and Information Sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Samad

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