Uganda : Turn-around of the National Water and Sewerage Corporation
National Water & Sewerage Company (NWSC), the Ugandan utility responsible for urban water delivery, was operating at a loss of Sh 348MM a month with performance indicators below African utility standards. In 1999, the Bank recommended that NWSC...
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| Format: | Brief |
| Language: | English |
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World Bank, Washington, DC
2012
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| Online Access: | http://documents.worldbank.org/curated/en/2003/07/5528897/uganda-turn-around-national-water-sewerage-corporation http://hdl.handle.net/10986/9729 |
| Summary: | National Water & Sewerage Company
(NWSC), the Ugandan utility responsible for urban water
delivery, was operating at a loss of Sh 348MM a month with
performance indicators below African utility standards. In
1999, the Bank recommended that NWSC close down for good,
after five years of intensive investments aimed at turning-
around the utility. However, just three years later, the
NWSC is hailed as a model by other African nations,
corporations, and municipalities. What made the difference?
Dr. William Muhairwe, the newly hired Managing Director
declared a 100-day program focusing on targeted outputs. A
sharp focus on results and "stretch" goals brought
out the hidden reserve of capacity that already existed in
the utility. |
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