Deepening Public Service Unit Reform to Improve Service Delivery

The "Public Service Unit" (PSU), or shiye danwei, is one of the four categories of public sector institutions in China. The country has more than one million public service units (PSUs), or shiye danwei, with a labor force of around 30 million. Most PSUs were created as public service prov...

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Bibliographic Details
Main Author:	World Bank
Format:	Other Public Sector Study
Language:	English en_US
Published:	Washington, DC 2012
Subjects:	ACCOUNTABILITY ACCOUNTING ADMINISTRATIVE CORRUPTION ADMINISTRATIVE PROCESSES AUDITED FINANCIAL STATEMENTS AUTHORITY BORROWING BUDGET MANAGEMENT BUDGETING BUSINESS OPERATIONS CENTRAL GOVERNMENT CITIZENS COMMUNIST COMMUNIST PARTY CONSENSUS CORRUPTION CRITICAL IMPORTANCE DECISION-MAKING DECISION-MAKING BODY DECISION-MAKING POWER DECISION-MAKING PROCESSES DECREE ECONOMIC MANAGEMENT ECONOMIC REFORM EDUCATIONAL INSTITUTIONS ETHICS EXPENDITURE FEE COLLECTION FINANCIAL ACCOUNTABILITY FINANCIAL DIFFICULTIES FINANCIAL DISCIPLINE FINANCIAL INSTITUTIONS FINANCIAL MANAGEMENT FISCAL FISCAL RESOURCES FOREIGN INVESTORS GOVERNMENT AGENCIES GOVERNMENT DEPARTMENT GOVERNMENT DEPARTMENTS GOVERNMENT INTERVENTION GOVERNMENT LEVEL GOVERNMENT OFFICIALS GOVERNMENT REGULATIONS GOVERNMENT SPENDING HOSPITALS INCOME INEQUALITY INSTITUTIONAL ARRANGEMENT INSURANCE INTERGOVERNMENTAL FISCAL RELATIONS INTERNATIONAL DEVELOPMENT LABOR MARKET LAWS LAYOFF LEGAL ENTITIES LEGISLATION LOCAL GOVERNMENT LOCAL GOVERNMENTS MANAGERS MARKET ECONOMY MASS MEDIA MOTIVATION MUNICIPAL GOVERNMENTS NATIONAL GOVERNMENTS PACIFIC REGION PARENTS PERFORMANCE CONTRACTS PERFORMANCE MANAGEMENT PERFORMANCE STANDARDS PRIMARY HEALTH CARE PRIVATE GOODS PRIVATE OWNERSHIP PRIVATE SCHOOLS PRIVATE SECTOR PRIVATE SECTOR PARTICIPATION PROVISIONS PUBLIC AGENCIES PUBLIC FINANCE PUBLIC GOODS PUBLIC INSTITUTIONS PUBLIC RESOURCES PUBLIC SECTOR PUBLIC SECTOR EMPLOYMENT PUBLIC SECTOR REFORM PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SERVICE PROVISION PUBLIC SERVICE REFORM PUBLIC SPENDING REFORM PROCESS REFORM STRATEGIES REFORMS REGULATORY FRAMEWORK RETIREMENT SERVICE DELIVERY SERVICE PROVIDERS SERVICE STANDARDS SERVICES DELIVERY SOCIAL ORGANIZATIONS SOCIAL SECURITY SOCIAL SERVICES STATE APPARATUS STATE ASSETS STATE INSTITUTIONS STATE OWNED ENTERPRISES STATE SECTOR STATE-OWNED ENTERPRISES TAX TECHNOLOGICAL INNOVATION TRANSITION ECONOMIES TRANSPARENCY TREASURY USER CHARGES WORKERS
Online Access:	http://documents.worldbank.org/curated/en/2005/07/6137556/deepening-public-service-unit-reform-improve-service-delivery http://hdl.handle.net/10986/8648

Description
Summary:	The "Public Service Unit" (PSU), or shiye danwei, is one of the four categories of public sector institutions in China. The country has more than one million public service units (PSUs), or shiye danwei, with a labor force of around 30 million. Most PSUs were created as public service providers. Non-state involvement in service delivery remains limited in China today. PSU performance is therefore crucial for improving service delivery in the public sector to a level commensurate with China's stated goals of a "well-off"(xiaokang) society, and "people-centered" development. The study, designed to develop an overall strategy for PSU reform in China, draws on systematic analysis of the current situation, and critical assessments of international experience with public services reform. Realizing the diversity and complexity of the PSU sector, and the critical importance of sector - and region - specific constraints, the study concentrates on a range of important cross-cutting themes based on case studies of three key sectors: education, health, and agriculture extension services. It is intended to contribute to the development of a PSU reform strategy by: a) providing an alternative thinking that may help policymakers consider the various issues involved in the development of PSU reform strategy; and, b) recommending key guiding principles and direction of reform actions. Constrained by the complexity of the issue and availability of data, the study does not address practical implementation issues, except for a few. Further work is needed to translate the recommended overall strategy into doable action plans tailored to the specific circumstances of sectors and regions. Chapter 1 provides an introductory account of what PSUs are, how they operate, how they have been reformed in the past two decades, as well as a diagnostic analysis of current problems within the existing system. Relevant international experience with public service delivery and reform is reviewed in Chapter 2, while key recommendations with regard to an overall reform strategy are presented in Chapter 3.

Deepening Public Service Unit Reform to Improve Service Delivery

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