Public Services Delivery

Public Services Delivery

The globalization of information-satellite TV, internet, phone and fax-serves to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector....

Full description

Bibliographic Details
Main Author:	Shah, Anwar
Format:	Publication
Language:	English en_US
Published:	Washington, DC: World Bank 2012
Subjects:	ACCOUNTABILITY ACCOUNTABILITY IN GOVERNANCE ACCOUNTING ACCOUNTING STANDARDS ALLOCATION OF RESOURCES ANTICORRUPTION BASIC EDUCATION BUREAUCRACY BUREAUCRATIC EFFICIENCY CASH FLOWS CENTRAL GOVERNMENTS CHILD DEVELOPMENT CITIZEN CITIZEN FEEDBACK CITIZEN PARTICIPATION CITIZENS CITIZENSHIP CONSENSUS CORRUPTION CRIME DATA COLLECTION DATA QUALITY DEBT DEBT MANAGEMENT DECISION-MAKING DECISION-MAKING PROCESS DECISION-MAKING PROCESSES DEFICITS DISTRIBUTION OF INCOME DYSFUNCTIONAL GOVERNANCE ECONOMIC DEVELOPMENT ECONOMIC GROWTH ECONOMICS EXECUTION FAMILIES FAMILY PLANNING FEDERAL AGENCIES FEDERALISM FINANCIAL REPORTING FINANCIAL SUPPORT FISCAL DECENTRALIZATION FISCAL FEDERALISM FISCAL INCENTIVES FISCAL MANAGEMENT FISCAL REFORM FISCAL RESOURCES GOOD GOVERNANCE GOVERNANCE INSTITUTIONS GOVERNANCE ISSUES GOVERNANCE PROCESSES GOVERNANCE QUALITY GOVERNMENT ACCOUNTABILITY GOVERNMENT AGENCIES GOVERNMENT AGENCY GOVERNMENT DEPARTMENTS GOVERNMENT INTERVENTIONS GOVERNMENT PERFORMANCE GOVERNMENT PRODUCTIVITY GOVERNMENT SERVICES GOVERNMENT SPENDING GOVERNMENT STRUCTURES GROSS DOMESTIC PRODUCT HEALTH CARE HEALTH OUTCOMES HEALTH POLICY HEALTH SERVICES HOSPITALS HUMAN DEVELOPMENT HUMAN DEVELOPMENT NETWORK INCOME INFANT MORTALITY INFLATION INSTITUTIONAL ARRANGEMENTS INSTITUTIONAL MECHANISMS INTERGOVERNMENTAL FISCAL RELATIONS LAWS LEGALITY LEGISLATION LEGISLATURE LEGITIMACY LEVELS OF GOVERNMENT LICENSES LOCAL GOVERNANCE LOCAL GOVERNMENT LOCAL GOVERNMENTS LOCAL REVENUE MEASURING GOVERNANCE MORTALITY MUNICIPAL SERVICES NATIONS NONGOVERNMENTAL ORGANIZATIONS NUTRITION OZONE PERFORMANCE INDICATORS PERFORMANCE MEASURES POLITICAL ECONOMY POLITICAL INFLUENCE POLITICAL SENSITIVITY POLITICAL STABILITY POLITICIANS POLLUTION POOR GOVERNANCE POVERTY ALLEVIATION PRIVATE SECTOR PUBLIC PUBLIC ADMINISTRATION PUBLIC ADMINISTRATION REVIEW PUBLIC AFFAIRS PUBLIC AGENCIES PUBLIC AGENCY PUBLIC BUDGETING PUBLIC ECONOMICS PUBLIC EXPENDITURE PUBLIC EXPENDITURE ANALYSIS PUBLIC FINANCE PUBLIC FINANCES PUBLIC FUNDS PUBLIC GOVERNANCE PUBLIC HEALTH PUBLIC MANAGEMENT PUBLIC OFFICIALS PUBLIC POLICY PUBLIC SECTOR PUBLIC SECTOR ACCOUNTABILITY PUBLIC SECTOR GOVERNANCE PUBLIC SECTOR MANAGEMENT PUBLIC SECTOR PERFORMANCE PUBLIC SERVANTS PUBLIC SERVICE PUBLIC SERVICE PROVISION PUBLIC SERVICES PUBLIC WELFARE PURCHASING POWER PURCHASING POWER PARITY QUALITY CONTROL RATIONALIZATION REGULATORY POLICIES RESEARCH PROGRAM REVENUE SOURCES REVOLUTION ROADS SERVICE DELIVERY SOCIAL DEVELOPMENT SOCIAL EQUITY SOCIAL OUTCOMES SOCIAL PROTECTION SOCIAL SECTOR SOCIAL SECTORS SOLID WASTE COLLECTION SUBNATIONAL GOVERNMENTS SUBSIDIARY TAX TELECOMMUNICATIONS THE GAMBIA TRANSITION ECONOMIES TRANSPARENCY TREASURY WASTE YOUTH YOUTH WELFARE
Online Access:	http://documents.worldbank.org/curated/en/2005/06/6426985/public-services-delivery http://hdl.handle.net/10986/7424

Description
Summary:	The globalization of information-satellite TV, internet, phone and fax-serves to enhance citizens' awareness of their rights, obligations, options and alternatives and strengthens demands for greater accountability from the public sector. However, the power of accountability is significantly reduced if citizens are unable to measure their government's performance in a meaningful way, which is precisely the topic of this timely book. The abstract concept of "government performance" can only be an effective tool in public debate when there are concrete statistics measuring performance and benchmarks against which current indicators can be compared. This publication offers a comprehensive view of government performance measurement. The first part examines systems or frameworks for measuring the performance of government at the national level and at local levels of government. The second part of the book focuses on particular sectors that form the core of essential government services: health, education, welfare, waste disposal, and infrastructure. This book provides powerful tools to: a) development practitioners to evaluate projects, b) to policymakers to reform their government's policies, and c) to public interest groups that wish to pressure their government for improvements in government services.