Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region

Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve c...

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Main Author:	Muzzini, Elisa
Format:	Publication
Language:	English en_US
Published:	Washington, DC : World Bank 2012
Subjects:	ACCOUNTABILITY BOARD MEMBERS CAPACITY BUILDING CITIZEN ENGAGEMENT CITIZEN INVOLVEMENT CITIZEN PARTICIPATION CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ENGAGEMENT CIVIL SOCIETY ORGANIZATIONS COMMUNITY LEADERS COMMUNITY SERVICE COMPETITION COMMISSION COMPLAINT COMPLAINT RESOLUTION MECHANISM COMPLAINT RESOLUTION MECHANISMS CONSENSUS CONSULTATION CONSULTATION PROCESS CONSULTATION PROCESSES CONSULTATIONS CONSUMER CONSUMER ADVOCACY CONSUMER ADVOCATES CONSUMER AFFAIRS CONSUMER ASSOCIATION CONSUMER ASSOCIATIONS CONSUMER AWARENESS CONSUMER COMPLAINTS CONSUMER GROUPS CONSUMER INTERESTS CONSUMER ORGANIZATIONS CONSUMER PARTICIPATION CONSUMER PROTECTION CONSUMER RIGHTS CONSUMER SATISFACTION DECISION-MAKING PROCESS DECISIONMAKING EFFECTIVE REGULATION ELECTRICITY CONSUMERS ENVIRONMENTAL EXTERNALITIES FIGURES GAS GOVERNMENT DEPARTMENT GOVERNMENT OFFICIALS GOVERNMENT POLICY GOVERNMENT REGULATOR GOVERNMENT REGULATORS GRANTED HOLDING COMPANY INDEPENDENT AGENCIES INDEPENDENT REGULATOR INDEPENDENT REGULATORS INDEPENDENT REGULATORY INDEPENDENT REGULATORY AGENCIES INDEPENDENT REGULATORY AGENCY INFRASTRUCTURE INDUSTRIES INFRASTRUCTURE REGULATION INFRASTRUCTURE SECTORS INFRASTRUCTURE SERVICES INTEREST GROUPS INTERMEDIARIES JOURNALISTS LEGAL STATUS LICENSEES LINE MINISTRIES LOCAL GOVERNMENT LOW-INCOME CUSTOMERS MINISTERS PREPARATION PRIVATE SECTOR PRIVATE SECTOR PARTICIPATION PUBLIC AWARENESS PUBLIC HEARINGS PUBLIC INTEREST PUBLIC INTEREST GROUPS PUBLIC MEETINGS PUBLIC SUPPORT PUBLIC UTILITY PUBLIC WATER RECONSTRUCTION REGULATORS REGULATORY ACTIONS REGULATORY AGENCY REGULATORY BOARD REGULATORY BOARDS REGULATORY BODIES REGULATORY CAPACITY REGULATORY CAPTURE REGULATORY COMMISSION REGULATORY CONTRACT REGULATORY DECISION REGULATORY DECISION-MAKING REGULATORY DECISIONS REGULATORY FRAMEWORK REGULATORY FRAMEWORKS REGULATORY FUNCTIONS REGULATORY INDEPENDENCE REGULATORY MODEL REGULATORY OUTCOMES REGULATORY PRACTICES REGULATORY PROCEDURES REGULATORY PROCESS REGULATORY REFORMS REGULATORY REGIME REGULATORY REGIMES REGULATORY SYSTEM SANITATION SELF-REGULATION SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY STAKEHOLDER TRANSPARENCY USERS UTILITY BILLS UTILITY REGULATORS UTILITY SERVICES WATER PROVISION WATER SECTOR WATER STAKEHOLDERS WATER SUPPLY WATER UTILITIES
Online Access:	http://documents.worldbank.org/curated/en/2005/11/6438984/consumer-participation-infrastructure-regulation-evidence-east-asia-pacific-region http://hdl.handle.net/10986/7383

id	okr-10986-7383
recordtype	oai_dc
spelling	okr-10986-73832021-04-23T14:02:30Z Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region Muzzini, Elisa ACCOUNTABILITY BOARD MEMBERS CAPACITY BUILDING CITIZEN ENGAGEMENT CITIZEN INVOLVEMENT CITIZEN PARTICIPATION CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ENGAGEMENT CIVIL SOCIETY ORGANIZATIONS COMMUNITY LEADERS COMMUNITY SERVICE COMPETITION COMMISSION COMPLAINT COMPLAINT RESOLUTION MECHANISM COMPLAINT RESOLUTION MECHANISMS CONSENSUS CONSULTATION CONSULTATION PROCESS CONSULTATION PROCESSES CONSULTATIONS CONSUMER CONSUMER ADVOCACY CONSUMER ADVOCATES CONSUMER AFFAIRS CONSUMER ASSOCIATION CONSUMER ASSOCIATIONS CONSUMER AWARENESS CONSUMER COMPLAINTS CONSUMER GROUPS CONSUMER INTERESTS CONSUMER ORGANIZATIONS CONSUMER PARTICIPATION CONSUMER PROTECTION CONSUMER RIGHTS CONSUMER SATISFACTION DECISION-MAKING PROCESS DECISIONMAKING EFFECTIVE REGULATION ELECTRICITY CONSUMERS ENVIRONMENTAL EXTERNALITIES FIGURES GAS GOVERNMENT DEPARTMENT GOVERNMENT OFFICIALS GOVERNMENT POLICY GOVERNMENT REGULATOR GOVERNMENT REGULATORS GRANTED HOLDING COMPANY INDEPENDENT AGENCIES INDEPENDENT REGULATOR INDEPENDENT REGULATORS INDEPENDENT REGULATORY INDEPENDENT REGULATORY AGENCIES INDEPENDENT REGULATORY AGENCY INFRASTRUCTURE INDUSTRIES INFRASTRUCTURE REGULATION INFRASTRUCTURE SECTORS INFRASTRUCTURE SERVICES INTEREST GROUPS INTERMEDIARIES JOURNALISTS LEGAL STATUS LICENSEES LINE MINISTRIES LOCAL GOVERNMENT LOW-INCOME CUSTOMERS MINISTERS PREPARATION PRIVATE SECTOR PRIVATE SECTOR PARTICIPATION PUBLIC AWARENESS PUBLIC HEARINGS PUBLIC INTEREST PUBLIC INTEREST GROUPS PUBLIC MEETINGS PUBLIC SUPPORT PUBLIC UTILITY PUBLIC WATER RECONSTRUCTION REGULATORS REGULATORY ACTIONS REGULATORY AGENCY REGULATORY BOARD REGULATORY BOARDS REGULATORY BODIES REGULATORY CAPACITY REGULATORY CAPTURE REGULATORY COMMISSION REGULATORY CONTRACT REGULATORY DECISION REGULATORY DECISION-MAKING REGULATORY DECISIONS REGULATORY FRAMEWORK REGULATORY FRAMEWORKS REGULATORY FUNCTIONS REGULATORY INDEPENDENCE REGULATORY MODEL REGULATORY OUTCOMES REGULATORY PRACTICES REGULATORY PROCEDURES REGULATORY PROCESS REGULATORY REFORMS REGULATORY REGIME REGULATORY REGIMES REGULATORY SYSTEM SANITATION SELF-REGULATION SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY STAKEHOLDER TRANSPARENCY USERS UTILITY BILLS UTILITY REGULATORS UTILITY SERVICES WATER PROVISION WATER SECTOR WATER STAKEHOLDERS WATER SUPPLY WATER UTILITIES Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing information to actively consulting with consumers. In particular, consumer participation would benefit from more open disclosure policies, more effective strategies to reach out to the poor, and, tighter regulatory intervention to hold service providers accountable for resolving consumer complaints. 2012-06-07T14:48:37Z 2012-06-07T14:48:37Z 2005 http://documents.worldbank.org/curated/en/2005/11/6438984/consumer-participation-infrastructure-regulation-evidence-east-asia-pacific-region 0-8213-6380-8 http://hdl.handle.net/10986/7383 English en_US World Bank Working Paper; No. 66 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Washington, DC : World Bank Publications & Research :: Publication Publications & Research :: Publication East Asia and Pacific
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English en_US
topic	ACCOUNTABILITY BOARD MEMBERS CAPACITY BUILDING CITIZEN ENGAGEMENT CITIZEN INVOLVEMENT CITIZEN PARTICIPATION CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ENGAGEMENT CIVIL SOCIETY ORGANIZATIONS COMMUNITY LEADERS COMMUNITY SERVICE COMPETITION COMMISSION COMPLAINT COMPLAINT RESOLUTION MECHANISM COMPLAINT RESOLUTION MECHANISMS CONSENSUS CONSULTATION CONSULTATION PROCESS CONSULTATION PROCESSES CONSULTATIONS CONSUMER CONSUMER ADVOCACY CONSUMER ADVOCATES CONSUMER AFFAIRS CONSUMER ASSOCIATION CONSUMER ASSOCIATIONS CONSUMER AWARENESS CONSUMER COMPLAINTS CONSUMER GROUPS CONSUMER INTERESTS CONSUMER ORGANIZATIONS CONSUMER PARTICIPATION CONSUMER PROTECTION CONSUMER RIGHTS CONSUMER SATISFACTION DECISION-MAKING PROCESS DECISIONMAKING EFFECTIVE REGULATION ELECTRICITY CONSUMERS ENVIRONMENTAL EXTERNALITIES FIGURES GAS GOVERNMENT DEPARTMENT GOVERNMENT OFFICIALS GOVERNMENT POLICY GOVERNMENT REGULATOR GOVERNMENT REGULATORS GRANTED HOLDING COMPANY INDEPENDENT AGENCIES INDEPENDENT REGULATOR INDEPENDENT REGULATORS INDEPENDENT REGULATORY INDEPENDENT REGULATORY AGENCIES INDEPENDENT REGULATORY AGENCY INFRASTRUCTURE INDUSTRIES INFRASTRUCTURE REGULATION INFRASTRUCTURE SECTORS INFRASTRUCTURE SERVICES INTEREST GROUPS INTERMEDIARIES JOURNALISTS LEGAL STATUS LICENSEES LINE MINISTRIES LOCAL GOVERNMENT LOW-INCOME CUSTOMERS MINISTERS PREPARATION PRIVATE SECTOR PRIVATE SECTOR PARTICIPATION PUBLIC AWARENESS PUBLIC HEARINGS PUBLIC INTEREST PUBLIC INTEREST GROUPS PUBLIC MEETINGS PUBLIC SUPPORT PUBLIC UTILITY PUBLIC WATER RECONSTRUCTION REGULATORS REGULATORY ACTIONS REGULATORY AGENCY REGULATORY BOARD REGULATORY BOARDS REGULATORY BODIES REGULATORY CAPACITY REGULATORY CAPTURE REGULATORY COMMISSION REGULATORY CONTRACT REGULATORY DECISION REGULATORY DECISION-MAKING REGULATORY DECISIONS REGULATORY FRAMEWORK REGULATORY FRAMEWORKS REGULATORY FUNCTIONS REGULATORY INDEPENDENCE REGULATORY MODEL REGULATORY OUTCOMES REGULATORY PRACTICES REGULATORY PROCEDURES REGULATORY PROCESS REGULATORY REFORMS REGULATORY REGIME REGULATORY REGIMES REGULATORY SYSTEM SANITATION SELF-REGULATION SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY STAKEHOLDER TRANSPARENCY USERS UTILITY BILLS UTILITY REGULATORS UTILITY SERVICES WATER PROVISION WATER SECTOR WATER STAKEHOLDERS WATER SUPPLY WATER UTILITIES
spellingShingle	ACCOUNTABILITY BOARD MEMBERS CAPACITY BUILDING CITIZEN ENGAGEMENT CITIZEN INVOLVEMENT CITIZEN PARTICIPATION CIVIL SERVICE CIVIL SOCIETY CIVIL SOCIETY ENGAGEMENT CIVIL SOCIETY ORGANIZATIONS COMMUNITY LEADERS COMMUNITY SERVICE COMPETITION COMMISSION COMPLAINT COMPLAINT RESOLUTION MECHANISM COMPLAINT RESOLUTION MECHANISMS CONSENSUS CONSULTATION CONSULTATION PROCESS CONSULTATION PROCESSES CONSULTATIONS CONSUMER CONSUMER ADVOCACY CONSUMER ADVOCATES CONSUMER AFFAIRS CONSUMER ASSOCIATION CONSUMER ASSOCIATIONS CONSUMER AWARENESS CONSUMER COMPLAINTS CONSUMER GROUPS CONSUMER INTERESTS CONSUMER ORGANIZATIONS CONSUMER PARTICIPATION CONSUMER PROTECTION CONSUMER RIGHTS CONSUMER SATISFACTION DECISION-MAKING PROCESS DECISIONMAKING EFFECTIVE REGULATION ELECTRICITY CONSUMERS ENVIRONMENTAL EXTERNALITIES FIGURES GAS GOVERNMENT DEPARTMENT GOVERNMENT OFFICIALS GOVERNMENT POLICY GOVERNMENT REGULATOR GOVERNMENT REGULATORS GRANTED HOLDING COMPANY INDEPENDENT AGENCIES INDEPENDENT REGULATOR INDEPENDENT REGULATORS INDEPENDENT REGULATORY INDEPENDENT REGULATORY AGENCIES INDEPENDENT REGULATORY AGENCY INFRASTRUCTURE INDUSTRIES INFRASTRUCTURE REGULATION INFRASTRUCTURE SECTORS INFRASTRUCTURE SERVICES INTEREST GROUPS INTERMEDIARIES JOURNALISTS LEGAL STATUS LICENSEES LINE MINISTRIES LOCAL GOVERNMENT LOW-INCOME CUSTOMERS MINISTERS PREPARATION PRIVATE SECTOR PRIVATE SECTOR PARTICIPATION PUBLIC AWARENESS PUBLIC HEARINGS PUBLIC INTEREST PUBLIC INTEREST GROUPS PUBLIC MEETINGS PUBLIC SUPPORT PUBLIC UTILITY PUBLIC WATER RECONSTRUCTION REGULATORS REGULATORY ACTIONS REGULATORY AGENCY REGULATORY BOARD REGULATORY BOARDS REGULATORY BODIES REGULATORY CAPACITY REGULATORY CAPTURE REGULATORY COMMISSION REGULATORY CONTRACT REGULATORY DECISION REGULATORY DECISION-MAKING REGULATORY DECISIONS REGULATORY FRAMEWORK REGULATORY FRAMEWORKS REGULATORY FUNCTIONS REGULATORY INDEPENDENCE REGULATORY MODEL REGULATORY OUTCOMES REGULATORY PRACTICES REGULATORY PROCEDURES REGULATORY PROCESS REGULATORY REFORMS REGULATORY REGIME REGULATORY REGIMES REGULATORY SYSTEM SANITATION SELF-REGULATION SERVICE PROVIDER SERVICE PROVIDERS SERVICE QUALITY STAKEHOLDER TRANSPARENCY USERS UTILITY BILLS UTILITY REGULATORS UTILITY SERVICES WATER PROVISION WATER SECTOR WATER STAKEHOLDERS WATER SUPPLY WATER UTILITIES Muzzini, Elisa Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region
geographic_facet	East Asia and Pacific
relation	World Bank Working Paper; No. 66
description	Consumer Participation in Infrastructure Regulation draws on results of a survey questionnaire conducted among 45 infrastructure regulators in the East Asia and Pacific (EAP) region. It finds that EAP regulators have successfully begun to involve consumers in the regulatory process: consumer representation is a well-established practice in the region; and regulators draw on standard mechanisms to inform consumers, resolve consumer complaints, and solicit consumer input. However, regulators must take further actions to firmly move up the "ladder of consumer engagement," from merely providing information to actively consulting with consumers. In particular, consumer participation would benefit from more open disclosure policies, more effective strategies to reach out to the poor, and, tighter regulatory intervention to hold service providers accountable for resolving consumer complaints.
format	Publications & Research :: Publication
author	Muzzini, Elisa
author_facet	Muzzini, Elisa
author_sort	Muzzini, Elisa
title	Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region
title_short	Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region
title_full	Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region
title_fullStr	Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region
title_full_unstemmed	Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region
title_sort	consumer participation in infrastructure regulation : evidence from the east asia and pacific region
publisher	Washington, DC : World Bank
publishDate	2012
url	http://documents.worldbank.org/curated/en/2005/11/6438984/consumer-participation-infrastructure-regulation-evidence-east-asia-pacific-region http://hdl.handle.net/10986/7383
_version_	1764399994963492864

Consumer Participation in Infrastructure Regulation : Evidence from the East Asia and Pacific Region

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