Quality Systems and Standards for a Competitive Edge

This book argues for the urgent need for countries to move forward aggressively on adopting and upgrading quality and standards. The focus is on developing countries, many of which are lagging in the race for standards adoption, and within that cat...

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Main Authors: Guasch, J. Luis, Racine, Jean-Louis, Sánchez, Isabel, Diop, Makhtar
Format: Publication
Language:English
en_US
Published: Washington, DC: World Bank 2012
Subjects:
GNP
ISO
R&D
WEB
Online Access:http://documents.worldbank.org/curated/en/2007/01/8092704/quality-systems-standards-competitive-edge
http://hdl.handle.net/10986/6768
id okr-10986-6768
recordtype oai_dc
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
en_US
topic ACCURACY
ADVERSE SELECTION
ANTITRUST
APPLICATION PROGRAMMING
ARTISANS
AUTOMOBILE
AVERAGE PRODUCTIVITY
BANDWIDTH
BEST-PRACTICE
BROWSER
BUSINESS ENVIRONMENT
BUSINESS ENVIRONMENTS
BUSINESS SERVICES
BUSINESSES
BUYER
BUYERS
CALIBRATION
CAPABILITIES
CAPABILITY
CELL PHONE
CELLULAR NETWORK
CELLULAR NETWORKS
CELLULAR PHONE
CELLULAR STANDARD
CERTIFICATE
CERTIFICATES
COMMERCE
COMPETITIVE ADVANTAGE
COMPETITIVENESS
COMPETITIVENESS AGENDA
COMPLEX TASK
COMPUTERS
CONCEPTUAL FRAMEWORK
CONSUMER GOODS
CONSUMER MARKET
CONTRACTUAL AGREEMENTS
COORDINATION MECHANISMS
COPYRIGHT
CRISES
CUSTOM
CUSTOMS
CUSTOMS CLEARANCE
DATA QUALITY
DEVELOPED COUNTRIES
DEVELOPMENT STRATEGIES
DIGITAL ASSISTANT
DIGITAL ASSISTANTS
DIGITAL TECHNOLOGY
DRINKING WATER
E-MAIL
ECONOMETRIC ESTIMATES
ECONOMIC BENEFITS
ECONOMIC COOPERATION
ECONOMIC DEVELOPMENT
ECONOMIC EFFECTS
ECONOMIC GROWTH
ECONOMIC IMPACT
ECONOMIC VALUE
ECONOMICS
ECONOMIES OF SCALE
ELECTRICITY
EMPIRICAL EVIDENCE
EMPIRICAL STUDIES
EMPLOYMENT
ENTRY POINT
ENVIRONMENTAL
ENVIRONMENTAL MANAGEMENT
EQUIPMENT
EXPENDITURES
EXPLOITATION
EXPORT DEVELOPMENT
EXPORT MARKET
EXPORT MARKETS
EXPORT OPPORTUNITIES
EXPORT SECTOR
EXTERNAL MARKETS
EXTERNALITIES
FOREIGN DIRECT INVESTMENT
FREE TRADE
FUNCTIONALITY
GENERAL PUBLIC
GLOBAL ECONOMY
GLOBAL MARKETS
GLOBAL STANDARD
GLOBAL SUPPLY CHAINS
GLOBALIZATION
GNP
GROSS NATIONAL PRODUCT
GROWTH STRATEGIES
HARDWARE
HARMONIZATION
IMAGE
IMPERFECT INFORMATION
IMPORTS
INCOME
INDUSTRIAL DEVELOPMENT
INDUSTRIAL REVOLUTION
INDUSTRIAL TECHNOLOGY
INDUSTRY STANDARDS
INFORMATION ASYMMETRIES
INFORMATION PROVISION
INFORMATION TECHNOLOGY
INNOVATION
INNOVATIONS
INSPECTION
INSPECTIONS
INSTITUTION
INTERFACE
INTERFACES
INTERNATIONAL STANDARD
INTERNATIONAL STANDARDS
INTERNATIONAL TELECOMMUNICATION
INTERNATIONAL TRADE
INTERNATIONALIZATION
INTEROPERABILITY
INVENTION
ISO
ISO 14001
ISO 9000 STANDARDS
ISO STANDARDS
LABOR COSTS
LABOR PRODUCTIVITY
LEGACY SYSTEMS
LEGISLATION
LICENSES
MANAGEMENT SYSTEM
MANAGEMENT SYSTEMS
MANUFACTURING
MARKET COMPETITION
MARKET FAILURES
MARKET INFORMATION
MARKET POWER
MARKET SEGMENTS
MARKET SHARES
MARKETING
MATERIAL
MEASUREMENT STANDARDS
MEASUREMENTS
MEDICAL DEVICES
MEDIUM ENTERPRISE
MEDIUM ENTERPRISES
MERCHANTS
METROLOGY
MIDDLEMEN
MOBILE COMMUNICATIONS
MOBILE PHONE
MOBILE PHONE SUBSCRIBERS
MOBILE PHONES
MOBILE TELEPHONE
MOTIVATION
NATIONAL TRAINING
NETWORKS
NEW MARKETS
NEW TECHNOLOGIES
NEW TECHNOLOGY
OPEN MARKET
OPERATING SYSTEM
OPTIMAL ALLOCATION
PERSONAL COMPUTER
POLICY DECISIONS
POLICY FRAMEWORK
POLICY MAKERS
PRIVATE SECTOR
PRIVATE SECTOR DEVELOPMENT
PRIVATE SECTOR PARTICIPATION
PRIVATE SECTORS
PRODUCERS
PRODUCT DESIGN
PRODUCTION COSTS
PRODUCTION ELASTICITIES
PRODUCTION PROCESSES
PRODUCTIVITY
PRODUCTIVITY GROWTH
PROPERTY RIGHTS
PROTECTION OF INTELLECTUAL PROPERTY
PROTOCOL
PROTOTYPE
PUBLIC GOOD
QUALITY MANAGEMENT
QUALITY STANDARDS
QUERIES
R&D
RADIO
RADIO FREQUENCY
RADIO FREQUENCY IDENTIFICATION
RENTS
RESULT
RESULTS
RETAIL TRADE
SAFETY
SAFETY STANDARDS
SAVINGS
SEARCH
SEARCH COSTS
SERVICE PROVIDERS
SOCIAL BENEFITS
STANDARDIZATION
STANDARDS BODIES
STANDARDS DEVELOPMENT
SUPPLIERS
SUPPLY CHAIN
SUSTAINABLE GROWTH
TECHNICAL ASSISTANCE
TECHNICAL EXPERTS
TECHNICAL KNOWLEDGE
TECHNICAL REQUIREMENTS
TECHNICAL STANDARDS
TECHNICAL SUPPORT
TECHNOLOGICAL DEVELOPMENT
TECHNOLOGICAL INNOVATION
TECHNOLOGY ADOPTION
TELECOMMUNICATIONS
TELECOMMUNICATIONS INDUSTRY
TELECOMMUNICATIONS STANDARDS
TELEPHONE
TELEPHONE SYSTEM
TELEPHONES
TELEPHONY
TERMS OF TRADE
TIMBER
TRACEABILITY
TRANSACTION
TRANSACTION COSTS
USERS
USES
VALUE CHAIN
VOLUME
WAGES
WEB
WEB SITE
WORLD TRADE
spellingShingle ACCURACY
ADVERSE SELECTION
ANTITRUST
APPLICATION PROGRAMMING
ARTISANS
AUTOMOBILE
AVERAGE PRODUCTIVITY
BANDWIDTH
BEST-PRACTICE
BROWSER
BUSINESS ENVIRONMENT
BUSINESS ENVIRONMENTS
BUSINESS SERVICES
BUSINESSES
BUYER
BUYERS
CALIBRATION
CAPABILITIES
CAPABILITY
CELL PHONE
CELLULAR NETWORK
CELLULAR NETWORKS
CELLULAR PHONE
CELLULAR STANDARD
CERTIFICATE
CERTIFICATES
COMMERCE
COMPETITIVE ADVANTAGE
COMPETITIVENESS
COMPETITIVENESS AGENDA
COMPLEX TASK
COMPUTERS
CONCEPTUAL FRAMEWORK
CONSUMER GOODS
CONSUMER MARKET
CONTRACTUAL AGREEMENTS
COORDINATION MECHANISMS
COPYRIGHT
CRISES
CUSTOM
CUSTOMS
CUSTOMS CLEARANCE
DATA QUALITY
DEVELOPED COUNTRIES
DEVELOPMENT STRATEGIES
DIGITAL ASSISTANT
DIGITAL ASSISTANTS
DIGITAL TECHNOLOGY
DRINKING WATER
E-MAIL
ECONOMETRIC ESTIMATES
ECONOMIC BENEFITS
ECONOMIC COOPERATION
ECONOMIC DEVELOPMENT
ECONOMIC EFFECTS
ECONOMIC GROWTH
ECONOMIC IMPACT
ECONOMIC VALUE
ECONOMICS
ECONOMIES OF SCALE
ELECTRICITY
EMPIRICAL EVIDENCE
EMPIRICAL STUDIES
EMPLOYMENT
ENTRY POINT
ENVIRONMENTAL
ENVIRONMENTAL MANAGEMENT
EQUIPMENT
EXPENDITURES
EXPLOITATION
EXPORT DEVELOPMENT
EXPORT MARKET
EXPORT MARKETS
EXPORT OPPORTUNITIES
EXPORT SECTOR
EXTERNAL MARKETS
EXTERNALITIES
FOREIGN DIRECT INVESTMENT
FREE TRADE
FUNCTIONALITY
GENERAL PUBLIC
GLOBAL ECONOMY
GLOBAL MARKETS
GLOBAL STANDARD
GLOBAL SUPPLY CHAINS
GLOBALIZATION
GNP
GROSS NATIONAL PRODUCT
GROWTH STRATEGIES
HARDWARE
HARMONIZATION
IMAGE
IMPERFECT INFORMATION
IMPORTS
INCOME
INDUSTRIAL DEVELOPMENT
INDUSTRIAL REVOLUTION
INDUSTRIAL TECHNOLOGY
INDUSTRY STANDARDS
INFORMATION ASYMMETRIES
INFORMATION PROVISION
INFORMATION TECHNOLOGY
INNOVATION
INNOVATIONS
INSPECTION
INSPECTIONS
INSTITUTION
INTERFACE
INTERFACES
INTERNATIONAL STANDARD
INTERNATIONAL STANDARDS
INTERNATIONAL TELECOMMUNICATION
INTERNATIONAL TRADE
INTERNATIONALIZATION
INTEROPERABILITY
INVENTION
ISO
ISO 14001
ISO 9000 STANDARDS
ISO STANDARDS
LABOR COSTS
LABOR PRODUCTIVITY
LEGACY SYSTEMS
LEGISLATION
LICENSES
MANAGEMENT SYSTEM
MANAGEMENT SYSTEMS
MANUFACTURING
MARKET COMPETITION
MARKET FAILURES
MARKET INFORMATION
MARKET POWER
MARKET SEGMENTS
MARKET SHARES
MARKETING
MATERIAL
MEASUREMENT STANDARDS
MEASUREMENTS
MEDICAL DEVICES
MEDIUM ENTERPRISE
MEDIUM ENTERPRISES
MERCHANTS
METROLOGY
MIDDLEMEN
MOBILE COMMUNICATIONS
MOBILE PHONE
MOBILE PHONE SUBSCRIBERS
MOBILE PHONES
MOBILE TELEPHONE
MOTIVATION
NATIONAL TRAINING
NETWORKS
NEW MARKETS
NEW TECHNOLOGIES
NEW TECHNOLOGY
OPEN MARKET
OPERATING SYSTEM
OPTIMAL ALLOCATION
PERSONAL COMPUTER
POLICY DECISIONS
POLICY FRAMEWORK
POLICY MAKERS
PRIVATE SECTOR
PRIVATE SECTOR DEVELOPMENT
PRIVATE SECTOR PARTICIPATION
PRIVATE SECTORS
PRODUCERS
PRODUCT DESIGN
PRODUCTION COSTS
PRODUCTION ELASTICITIES
PRODUCTION PROCESSES
PRODUCTIVITY
PRODUCTIVITY GROWTH
PROPERTY RIGHTS
PROTECTION OF INTELLECTUAL PROPERTY
PROTOCOL
PROTOTYPE
PUBLIC GOOD
QUALITY MANAGEMENT
QUALITY STANDARDS
QUERIES
R&D
RADIO
RADIO FREQUENCY
RADIO FREQUENCY IDENTIFICATION
RENTS
RESULT
RESULTS
RETAIL TRADE
SAFETY
SAFETY STANDARDS
SAVINGS
SEARCH
SEARCH COSTS
SERVICE PROVIDERS
SOCIAL BENEFITS
STANDARDIZATION
STANDARDS BODIES
STANDARDS DEVELOPMENT
SUPPLIERS
SUPPLY CHAIN
SUSTAINABLE GROWTH
TECHNICAL ASSISTANCE
TECHNICAL EXPERTS
TECHNICAL KNOWLEDGE
TECHNICAL REQUIREMENTS
TECHNICAL STANDARDS
TECHNICAL SUPPORT
TECHNOLOGICAL DEVELOPMENT
TECHNOLOGICAL INNOVATION
TECHNOLOGY ADOPTION
TELECOMMUNICATIONS
TELECOMMUNICATIONS INDUSTRY
TELECOMMUNICATIONS STANDARDS
TELEPHONE
TELEPHONE SYSTEM
TELEPHONES
TELEPHONY
TERMS OF TRADE
TIMBER
TRACEABILITY
TRANSACTION
TRANSACTION COSTS
USERS
USES
VALUE CHAIN
VOLUME
WAGES
WEB
WEB SITE
WORLD TRADE
Guasch, J. Luis
Racine, Jean-Louis
Sánchez, Isabel
Diop, Makhtar
Quality Systems and Standards for a Competitive Edge
relation Directions in Development; Trade
description This book argues for the urgent need for countries to move forward aggressively on adopting and upgrading quality and standards. The focus is on developing countries, many of which are lagging in the race for standards adoption, and within that category, on middle-income countries. The book analyzes the economic impact of quality and standards on economic growth, on international trade, and as an entry point for the industrial upgrading and mainstreaming of small enterprises. It offers detailed guidelines for the creation of national quality systems that can effectively support the use and adoption of standards. It describes the optimal structure for a national quality system, evaluates the precise roles of the public and private sectors, and proposes best-practice guidelines and norms for these roles. It also addresses the financing issue, including the extent of and rationale for targeted subsidies, and questions of jurisdiction. Special emphasis is given to international integration through mutual recognition agreements that enhance access to external markets-a key objective for developing countries. The first part of the book is generic and normative, providing empirical evidence and guidelines for reform. The second part describes and evaluates the performance of a number of Latin American countries with respect to various components of the national quality system. The first half of this book presents a conceptual framework, highlighting the importance of a national quality system and explaining its role in international trade and economic development. Chapter 2 examines the systemic impact of quality and standards on economic growth and international trade. In particular, it looks at the usefulness of standards as an entry point for technological upgrading and for the mainstreaming of Small and Medium Enterprises (SMEs). Chapter 3 addresses the relative roles and jurisdictions of the public and private sectors in the implementation of an effective national quality system. Chapter 4 presents the structure, organization, and functioning of the certification, testing, calibration, inspection, accreditation, and metrology bodies of the national quality system. Chapters 5 and 6 discuss international aspects of the system, especially the ISO 9000 quality management standards. Chapters 7 through 10 focus on the experience in Latin America and the Caribbean. These chapters examine the standards-setting institutions, certification activities, accreditation processes, and metrology institutions in this region. The last two chapters of the text turn to the policy framework. Chapter 11 analyzes existing policies and support programs implemented in several Latin American countries to facilitate the diffusion of standards and quality in the productive sector. Finally, chapter 12 presents detailed policy recommendations for developing countries for implementing effective national quality systems and ends with a brief conclusion.
format Publications & Research :: Publication
author Guasch, J. Luis
Racine, Jean-Louis
Sánchez, Isabel
Diop, Makhtar
author_facet Guasch, J. Luis
Racine, Jean-Louis
Sánchez, Isabel
Diop, Makhtar
author_sort Guasch, J. Luis
title Quality Systems and Standards for a Competitive Edge
title_short Quality Systems and Standards for a Competitive Edge
title_full Quality Systems and Standards for a Competitive Edge
title_fullStr Quality Systems and Standards for a Competitive Edge
title_full_unstemmed Quality Systems and Standards for a Competitive Edge
title_sort quality systems and standards for a competitive edge
publisher Washington, DC: World Bank
publishDate 2012
url http://documents.worldbank.org/curated/en/2007/01/8092704/quality-systems-standards-competitive-edge
http://hdl.handle.net/10986/6768
_version_ 1764398443731615744
spelling okr-10986-67682021-04-23T14:02:26Z Quality Systems and Standards for a Competitive Edge Guasch, J. Luis Racine, Jean-Louis Sánchez, Isabel Diop, Makhtar ACCURACY ADVERSE SELECTION ANTITRUST APPLICATION PROGRAMMING ARTISANS AUTOMOBILE AVERAGE PRODUCTIVITY BANDWIDTH BEST-PRACTICE BROWSER BUSINESS ENVIRONMENT BUSINESS ENVIRONMENTS BUSINESS SERVICES BUSINESSES BUYER BUYERS CALIBRATION CAPABILITIES CAPABILITY CELL PHONE CELLULAR NETWORK CELLULAR NETWORKS CELLULAR PHONE CELLULAR STANDARD CERTIFICATE CERTIFICATES COMMERCE COMPETITIVE ADVANTAGE COMPETITIVENESS COMPETITIVENESS AGENDA COMPLEX TASK COMPUTERS CONCEPTUAL FRAMEWORK CONSUMER GOODS CONSUMER MARKET CONTRACTUAL AGREEMENTS COORDINATION MECHANISMS COPYRIGHT CRISES CUSTOM CUSTOMS CUSTOMS CLEARANCE DATA QUALITY DEVELOPED COUNTRIES DEVELOPMENT STRATEGIES DIGITAL ASSISTANT DIGITAL ASSISTANTS DIGITAL TECHNOLOGY DRINKING WATER E-MAIL ECONOMETRIC ESTIMATES ECONOMIC BENEFITS ECONOMIC COOPERATION ECONOMIC DEVELOPMENT ECONOMIC EFFECTS ECONOMIC GROWTH ECONOMIC IMPACT ECONOMIC VALUE ECONOMICS ECONOMIES OF SCALE ELECTRICITY EMPIRICAL EVIDENCE EMPIRICAL STUDIES EMPLOYMENT ENTRY POINT ENVIRONMENTAL ENVIRONMENTAL MANAGEMENT EQUIPMENT EXPENDITURES EXPLOITATION EXPORT DEVELOPMENT EXPORT MARKET EXPORT MARKETS EXPORT OPPORTUNITIES EXPORT SECTOR EXTERNAL MARKETS EXTERNALITIES FOREIGN DIRECT INVESTMENT FREE TRADE FUNCTIONALITY GENERAL PUBLIC GLOBAL ECONOMY GLOBAL MARKETS GLOBAL STANDARD GLOBAL SUPPLY CHAINS GLOBALIZATION GNP GROSS NATIONAL PRODUCT GROWTH STRATEGIES HARDWARE HARMONIZATION IMAGE IMPERFECT INFORMATION IMPORTS INCOME INDUSTRIAL DEVELOPMENT INDUSTRIAL REVOLUTION INDUSTRIAL TECHNOLOGY INDUSTRY STANDARDS INFORMATION ASYMMETRIES INFORMATION PROVISION INFORMATION TECHNOLOGY INNOVATION INNOVATIONS INSPECTION INSPECTIONS INSTITUTION INTERFACE INTERFACES INTERNATIONAL STANDARD INTERNATIONAL STANDARDS INTERNATIONAL TELECOMMUNICATION INTERNATIONAL TRADE INTERNATIONALIZATION INTEROPERABILITY INVENTION ISO ISO 14001 ISO 9000 STANDARDS ISO STANDARDS LABOR COSTS LABOR PRODUCTIVITY LEGACY SYSTEMS LEGISLATION LICENSES MANAGEMENT SYSTEM MANAGEMENT SYSTEMS MANUFACTURING MARKET COMPETITION MARKET FAILURES MARKET INFORMATION MARKET POWER MARKET SEGMENTS MARKET SHARES MARKETING MATERIAL MEASUREMENT STANDARDS MEASUREMENTS MEDICAL DEVICES MEDIUM ENTERPRISE MEDIUM ENTERPRISES MERCHANTS METROLOGY MIDDLEMEN MOBILE COMMUNICATIONS MOBILE PHONE MOBILE PHONE SUBSCRIBERS MOBILE PHONES MOBILE TELEPHONE MOTIVATION NATIONAL TRAINING NETWORKS NEW MARKETS NEW TECHNOLOGIES NEW TECHNOLOGY OPEN MARKET OPERATING SYSTEM OPTIMAL ALLOCATION PERSONAL COMPUTER POLICY DECISIONS POLICY FRAMEWORK POLICY MAKERS PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PRIVATE SECTOR PARTICIPATION PRIVATE SECTORS PRODUCERS PRODUCT DESIGN PRODUCTION COSTS PRODUCTION ELASTICITIES PRODUCTION PROCESSES PRODUCTIVITY PRODUCTIVITY GROWTH PROPERTY RIGHTS PROTECTION OF INTELLECTUAL PROPERTY PROTOCOL PROTOTYPE PUBLIC GOOD QUALITY MANAGEMENT QUALITY STANDARDS QUERIES R&D RADIO RADIO FREQUENCY RADIO FREQUENCY IDENTIFICATION RENTS RESULT RESULTS RETAIL TRADE SAFETY SAFETY STANDARDS SAVINGS SEARCH SEARCH COSTS SERVICE PROVIDERS SOCIAL BENEFITS STANDARDIZATION STANDARDS BODIES STANDARDS DEVELOPMENT SUPPLIERS SUPPLY CHAIN SUSTAINABLE GROWTH TECHNICAL ASSISTANCE TECHNICAL EXPERTS TECHNICAL KNOWLEDGE TECHNICAL REQUIREMENTS TECHNICAL STANDARDS TECHNICAL SUPPORT TECHNOLOGICAL DEVELOPMENT TECHNOLOGICAL INNOVATION TECHNOLOGY ADOPTION TELECOMMUNICATIONS TELECOMMUNICATIONS INDUSTRY TELECOMMUNICATIONS STANDARDS TELEPHONE TELEPHONE SYSTEM TELEPHONES TELEPHONY TERMS OF TRADE TIMBER TRACEABILITY TRANSACTION TRANSACTION COSTS USERS USES VALUE CHAIN VOLUME WAGES WEB WEB SITE WORLD TRADE This book argues for the urgent need for countries to move forward aggressively on adopting and upgrading quality and standards. The focus is on developing countries, many of which are lagging in the race for standards adoption, and within that category, on middle-income countries. The book analyzes the economic impact of quality and standards on economic growth, on international trade, and as an entry point for the industrial upgrading and mainstreaming of small enterprises. It offers detailed guidelines for the creation of national quality systems that can effectively support the use and adoption of standards. It describes the optimal structure for a national quality system, evaluates the precise roles of the public and private sectors, and proposes best-practice guidelines and norms for these roles. It also addresses the financing issue, including the extent of and rationale for targeted subsidies, and questions of jurisdiction. Special emphasis is given to international integration through mutual recognition agreements that enhance access to external markets-a key objective for developing countries. The first part of the book is generic and normative, providing empirical evidence and guidelines for reform. The second part describes and evaluates the performance of a number of Latin American countries with respect to various components of the national quality system. The first half of this book presents a conceptual framework, highlighting the importance of a national quality system and explaining its role in international trade and economic development. Chapter 2 examines the systemic impact of quality and standards on economic growth and international trade. In particular, it looks at the usefulness of standards as an entry point for technological upgrading and for the mainstreaming of Small and Medium Enterprises (SMEs). Chapter 3 addresses the relative roles and jurisdictions of the public and private sectors in the implementation of an effective national quality system. Chapter 4 presents the structure, organization, and functioning of the certification, testing, calibration, inspection, accreditation, and metrology bodies of the national quality system. Chapters 5 and 6 discuss international aspects of the system, especially the ISO 9000 quality management standards. Chapters 7 through 10 focus on the experience in Latin America and the Caribbean. These chapters examine the standards-setting institutions, certification activities, accreditation processes, and metrology institutions in this region. The last two chapters of the text turn to the policy framework. Chapter 11 analyzes existing policies and support programs implemented in several Latin American countries to facilitate the diffusion of standards and quality in the productive sector. Finally, chapter 12 presents detailed policy recommendations for developing countries for implementing effective national quality systems and ends with a brief conclusion. 2012-05-31T18:33:26Z 2012-05-31T18:33:26Z 2007 http://documents.worldbank.org/curated/en/2007/01/8092704/quality-systems-standards-competitive-edge 978-0-8213-6894-7 http://hdl.handle.net/10986/6768 English en_US Directions in Development; Trade CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC: World Bank Publications & Research :: Publication Publications & Research :: Publication