Delivering Service Indicators in Education and Health in Africa : A Proposal

The Delivering Service Indicators seek to provide a set of indices for benchmarking service delivery performance in education and health in Africa in order to track progress in and across countries over time. It seeks to enhance effective and activ...

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Bibliographic Details
Main Authors: Bold, Tessa, Gauthier, Bernard, Svensson, Jakob, Wane, Waly
Format: Policy Research Working Paper
Language:English
Published: 2012
Subjects:
Online Access:http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20100601110523
http://hdl.handle.net/10986/3812
id okr-10986-3812
recordtype oai_dc
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
topic ABSENTEEISM
ACADEMIC ACHIEVEMENT
ACCOUNTABILITY
ADEQUATE INCENTIVES
ADMINISTRATIVE STRUCTURE
ALLOCATION OF RESOURCES
ANTENATAL CARE
ARTICLE
AUDITOR GENERAL
AVAILABILITY OF TEACHERS
AVERAGE NUMBER OF STUDENTS
BASIC EDUCATION
BASIC INFRASTRUCTURE
BUDGET ALLOCATION
BUDGET ALLOCATIONS
BUDGET DATA
CARE PROVIDERS
CENTRAL GOVERNMENT
CITIZEN
CITIZENS
CIVIL SERVICE
CIVIL SERVICE REFORM
CIVIL SOCIETY
CIVIL SOCIETY ORGANIZATIONS
CLASSROOM
CLASSROOMS
CLEAN WATER
CLINICS
COMPOSITE INDICATORS
CORRUPTION
CORRUPTION PERCEPTIONS
CULTURAL CHANGE
DATA COLLECTION
DATA COLLECTION EFFORT
DEVELOPING COUNTRIES
DISCRIMINATION
DISSEMINATION
DRINKING WATER
DRUGS
ECONOMIC DEVELOPMENT
EDUCATION BUDGET
EDUCATION EXPENDITURE
EDUCATION FOR ALL
EDUCATION OUTCOMES
EDUCATION SERVICES
EDUCATIONAL DEVELOPMENT
EDUCATIONAL OUTCOMES
EDUCATIONAL QUALITY
ELASTICITY OF SUBSTITUTION
ELEMENTARY SCHOOLS
EXPENDITURE TRACKING SURVEYS
FAMILY PLANNING
FIGHTING CORRUPTION
FINANCIAL IMPLICATIONS
GOOD GOVERNANCE
GOVERNANCE ISSUES
GOVERNMENT POLICIES
HEALTH CARE SERVICES
HEALTH CLINICS
HEALTH EXPENDITURE
HEALTH FACILITIES
HEALTH OUTCOMES
HEALTH SECTOR
HEALTH SERVICES
HEALTH SYSTEMS
HEALTH UNIT
HEALTH WORKERS
HIGHER GRADES
HUMAN DEVELOPMENT
IMMUNIZATION
INCOME
INEQUALITY
INEQUITIES
INFORMATION CAMPAIGNS
INFRASTRUCTURE SERVICES
INTENDED BENEFICIARIES
INTERVENTION
KIDS
LABOR MARKET
LEARNING
LEARNING MATERIAL
LEARNING OUTCOMES
LITERACY
LOW INCOME COUNTRIES
MALARIA
MARGINAL COST
MATERIAL RESOURCES
MATHEMATICS TEXTBOOKS
MEDICAL PERSONNEL
MILLENNIUM DEVELOPMENT GOALS
MISAPPROPRIATION
MORTALITY
NATIONAL LEVEL
NONFORMAL EDUCATION
NORMAL DELIVERIES
NUMBER OF STUDENTS PER TEACHER
NUMBER OF TEXTBOOKS
NUTRITION
PATIENT
PATIENTS
PEDAGOGICAL PRACTICES
PEDAGOGY
PERFORMANCE IN EDUCATION
PERSONNEL SYSTEMS
PHYSICAL INFRASTRUCTURE
POLICY ANALYSIS
POLICY RESEARCH
POLICY RESEARCH WORKING PAPER
POOR PEOPLE
POVERTY REDUCTION
PRACTITIONERS
PRIMARY CURRICULUM
PRIMARY EDUCATION
PRIMARY HEALTH CARE
PRIMARY HEALTH FACILITIES
PRIMARY HEALTH SERVICES
PRIMARY LEVELS
PRIMARY SCHOOL
PRIMARY SCHOOL AGE
PRIMARY SCHOOL AGE CHILDREN
PRIMARY SCHOOL FACILITIES
PRIMARY SCHOOL LEVEL
PRIMARY SCHOOLS
PROGRESS
PROVIDER BEHAVIOR
PROVISION OF TEXTBOOKS
PUBLIC ACCOUNTABILITY
PUBLIC AGENCIES
PUBLIC BUDGET
PUBLIC ECONOMICS
PUBLIC EXPENDITURE
PUBLIC EXPENDITURE TRACKING
PUBLIC FUNDS
PUBLIC INFORMATION
PUBLIC OFFICIALS
PUBLIC RESOURCES
PUBLIC SCHOOLS
PUBLIC SECTOR
PUBLIC SECTOR MANAGEMENT
PUBLIC SERVICE
PUBLIC SERVICE DELIVERY
PUBLIC SPENDING
PUPIL-TEACHER RATIOS
QUALITY OF CARE
QUALITY OF EDUCATION
QUALITY OF HEALTH CARE
QUALITY OF SERVICES
QUALITY SERVICE
QUALITY SERVICES
QUANTITATIVE SERVICE DELIVERY
READING
RECURRENT EXPENDITURE
REPORT CARDS
RESOURCE ALLOCATION
RURAL AREAS
RURAL COMMUNITIES
SANITATION
SCHOOL BUILDINGS
SCHOOL CLASSROOMS
SCHOOL CONSTRUCTION
SCHOOL INFRASTRUCTURE
SCHOOL LEVEL
SCHOOL PARTICIPATION
SCHOOLING
SERVICE DELIVERY
SERVICE DELIVERY SYSTEM
SERVICE DELIVERY SYSTEMS
SERVICE PROVIDER
SERVICE PROVIDERS
SERVICE PROVISION
SERVICE QUALITY
SOCIAL SCIENCE
SOCIAL SECTORS
STATISTICAL TECHNIQUES
STUDENT LEARNING
STUDENT LEARNING ACHIEVEMENT
STUDENT PERFORMANCE
STUDENT TEACHERS
STUDENT-TEACHER RATIO
SUSTAINABLE DEVELOPMENT
TEACHER
TEACHER RATIO
TEACHER SHORTAGE
TEACHER TRAINING
TEACHERS
TEACHING
TECHNICAL ASSISTANCE
TERTIARY LEVELS
TRANSPARENCY
VACCINES
WASTE
WORKERS
WORLD HEALTH ORGANIZATION
WORLDWIDE GOVERNANCE INDICATORS
spellingShingle ABSENTEEISM
ACADEMIC ACHIEVEMENT
ACCOUNTABILITY
ADEQUATE INCENTIVES
ADMINISTRATIVE STRUCTURE
ALLOCATION OF RESOURCES
ANTENATAL CARE
ARTICLE
AUDITOR GENERAL
AVAILABILITY OF TEACHERS
AVERAGE NUMBER OF STUDENTS
BASIC EDUCATION
BASIC INFRASTRUCTURE
BUDGET ALLOCATION
BUDGET ALLOCATIONS
BUDGET DATA
CARE PROVIDERS
CENTRAL GOVERNMENT
CITIZEN
CITIZENS
CIVIL SERVICE
CIVIL SERVICE REFORM
CIVIL SOCIETY
CIVIL SOCIETY ORGANIZATIONS
CLASSROOM
CLASSROOMS
CLEAN WATER
CLINICS
COMPOSITE INDICATORS
CORRUPTION
CORRUPTION PERCEPTIONS
CULTURAL CHANGE
DATA COLLECTION
DATA COLLECTION EFFORT
DEVELOPING COUNTRIES
DISCRIMINATION
DISSEMINATION
DRINKING WATER
DRUGS
ECONOMIC DEVELOPMENT
EDUCATION BUDGET
EDUCATION EXPENDITURE
EDUCATION FOR ALL
EDUCATION OUTCOMES
EDUCATION SERVICES
EDUCATIONAL DEVELOPMENT
EDUCATIONAL OUTCOMES
EDUCATIONAL QUALITY
ELASTICITY OF SUBSTITUTION
ELEMENTARY SCHOOLS
EXPENDITURE TRACKING SURVEYS
FAMILY PLANNING
FIGHTING CORRUPTION
FINANCIAL IMPLICATIONS
GOOD GOVERNANCE
GOVERNANCE ISSUES
GOVERNMENT POLICIES
HEALTH CARE SERVICES
HEALTH CLINICS
HEALTH EXPENDITURE
HEALTH FACILITIES
HEALTH OUTCOMES
HEALTH SECTOR
HEALTH SERVICES
HEALTH SYSTEMS
HEALTH UNIT
HEALTH WORKERS
HIGHER GRADES
HUMAN DEVELOPMENT
IMMUNIZATION
INCOME
INEQUALITY
INEQUITIES
INFORMATION CAMPAIGNS
INFRASTRUCTURE SERVICES
INTENDED BENEFICIARIES
INTERVENTION
KIDS
LABOR MARKET
LEARNING
LEARNING MATERIAL
LEARNING OUTCOMES
LITERACY
LOW INCOME COUNTRIES
MALARIA
MARGINAL COST
MATERIAL RESOURCES
MATHEMATICS TEXTBOOKS
MEDICAL PERSONNEL
MILLENNIUM DEVELOPMENT GOALS
MISAPPROPRIATION
MORTALITY
NATIONAL LEVEL
NONFORMAL EDUCATION
NORMAL DELIVERIES
NUMBER OF STUDENTS PER TEACHER
NUMBER OF TEXTBOOKS
NUTRITION
PATIENT
PATIENTS
PEDAGOGICAL PRACTICES
PEDAGOGY
PERFORMANCE IN EDUCATION
PERSONNEL SYSTEMS
PHYSICAL INFRASTRUCTURE
POLICY ANALYSIS
POLICY RESEARCH
POLICY RESEARCH WORKING PAPER
POOR PEOPLE
POVERTY REDUCTION
PRACTITIONERS
PRIMARY CURRICULUM
PRIMARY EDUCATION
PRIMARY HEALTH CARE
PRIMARY HEALTH FACILITIES
PRIMARY HEALTH SERVICES
PRIMARY LEVELS
PRIMARY SCHOOL
PRIMARY SCHOOL AGE
PRIMARY SCHOOL AGE CHILDREN
PRIMARY SCHOOL FACILITIES
PRIMARY SCHOOL LEVEL
PRIMARY SCHOOLS
PROGRESS
PROVIDER BEHAVIOR
PROVISION OF TEXTBOOKS
PUBLIC ACCOUNTABILITY
PUBLIC AGENCIES
PUBLIC BUDGET
PUBLIC ECONOMICS
PUBLIC EXPENDITURE
PUBLIC EXPENDITURE TRACKING
PUBLIC FUNDS
PUBLIC INFORMATION
PUBLIC OFFICIALS
PUBLIC RESOURCES
PUBLIC SCHOOLS
PUBLIC SECTOR
PUBLIC SECTOR MANAGEMENT
PUBLIC SERVICE
PUBLIC SERVICE DELIVERY
PUBLIC SPENDING
PUPIL-TEACHER RATIOS
QUALITY OF CARE
QUALITY OF EDUCATION
QUALITY OF HEALTH CARE
QUALITY OF SERVICES
QUALITY SERVICE
QUALITY SERVICES
QUANTITATIVE SERVICE DELIVERY
READING
RECURRENT EXPENDITURE
REPORT CARDS
RESOURCE ALLOCATION
RURAL AREAS
RURAL COMMUNITIES
SANITATION
SCHOOL BUILDINGS
SCHOOL CLASSROOMS
SCHOOL CONSTRUCTION
SCHOOL INFRASTRUCTURE
SCHOOL LEVEL
SCHOOL PARTICIPATION
SCHOOLING
SERVICE DELIVERY
SERVICE DELIVERY SYSTEM
SERVICE DELIVERY SYSTEMS
SERVICE PROVIDER
SERVICE PROVIDERS
SERVICE PROVISION
SERVICE QUALITY
SOCIAL SCIENCE
SOCIAL SECTORS
STATISTICAL TECHNIQUES
STUDENT LEARNING
STUDENT LEARNING ACHIEVEMENT
STUDENT PERFORMANCE
STUDENT TEACHERS
STUDENT-TEACHER RATIO
SUSTAINABLE DEVELOPMENT
TEACHER
TEACHER RATIO
TEACHER SHORTAGE
TEACHER TRAINING
TEACHERS
TEACHING
TECHNICAL ASSISTANCE
TERTIARY LEVELS
TRANSPARENCY
VACCINES
WASTE
WORKERS
WORLD HEALTH ORGANIZATION
WORLDWIDE GOVERNANCE INDICATORS
Bold, Tessa
Gauthier, Bernard
Svensson, Jakob
Wane, Waly
Delivering Service Indicators in Education and Health in Africa : A Proposal
geographic_facet Africa
Africa
Africa
relation Policy Research working paper ; no. WPS 5327
description The Delivering Service Indicators seek to provide a set of indices for benchmarking service delivery performance in education and health in Africa in order to track progress in and across countries over time. It seeks to enhance effective and active monitoring of service delivery systems and to become an instrument of public accountability and good governance in Africa. The main perspective adopted by the Delivering Service Indicators index is one of citizens accessing services and facing potential shortcomings in those services available to them. The index is thus presented as a Service Delivery Report Card on education and health. However, unlike traditional citizen report cards, it assembles objective information from micro level surveys of service delivery units.
format Publications & Research :: Policy Research Working Paper
author Bold, Tessa
Gauthier, Bernard
Svensson, Jakob
Wane, Waly
author_facet Bold, Tessa
Gauthier, Bernard
Svensson, Jakob
Wane, Waly
author_sort Bold, Tessa
title Delivering Service Indicators in Education and Health in Africa : A Proposal
title_short Delivering Service Indicators in Education and Health in Africa : A Proposal
title_full Delivering Service Indicators in Education and Health in Africa : A Proposal
title_fullStr Delivering Service Indicators in Education and Health in Africa : A Proposal
title_full_unstemmed Delivering Service Indicators in Education and Health in Africa : A Proposal
title_sort delivering service indicators in education and health in africa : a proposal
publishDate 2012
url http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20100601110523
http://hdl.handle.net/10986/3812
_version_ 1764388472857034752
spelling okr-10986-38122021-04-23T14:02:12Z Delivering Service Indicators in Education and Health in Africa : A Proposal Bold, Tessa Gauthier, Bernard Svensson, Jakob Wane, Waly ABSENTEEISM ACADEMIC ACHIEVEMENT ACCOUNTABILITY ADEQUATE INCENTIVES ADMINISTRATIVE STRUCTURE ALLOCATION OF RESOURCES ANTENATAL CARE ARTICLE AUDITOR GENERAL AVAILABILITY OF TEACHERS AVERAGE NUMBER OF STUDENTS BASIC EDUCATION BASIC INFRASTRUCTURE BUDGET ALLOCATION BUDGET ALLOCATIONS BUDGET DATA CARE PROVIDERS CENTRAL GOVERNMENT CITIZEN CITIZENS CIVIL SERVICE CIVIL SERVICE REFORM CIVIL SOCIETY CIVIL SOCIETY ORGANIZATIONS CLASSROOM CLASSROOMS CLEAN WATER CLINICS COMPOSITE INDICATORS CORRUPTION CORRUPTION PERCEPTIONS CULTURAL CHANGE DATA COLLECTION DATA COLLECTION EFFORT DEVELOPING COUNTRIES DISCRIMINATION DISSEMINATION DRINKING WATER DRUGS ECONOMIC DEVELOPMENT EDUCATION BUDGET EDUCATION EXPENDITURE EDUCATION FOR ALL EDUCATION OUTCOMES EDUCATION SERVICES EDUCATIONAL DEVELOPMENT EDUCATIONAL OUTCOMES EDUCATIONAL QUALITY ELASTICITY OF SUBSTITUTION ELEMENTARY SCHOOLS EXPENDITURE TRACKING SURVEYS FAMILY PLANNING FIGHTING CORRUPTION FINANCIAL IMPLICATIONS GOOD GOVERNANCE GOVERNANCE ISSUES GOVERNMENT POLICIES HEALTH CARE SERVICES HEALTH CLINICS HEALTH EXPENDITURE HEALTH FACILITIES HEALTH OUTCOMES HEALTH SECTOR HEALTH SERVICES HEALTH SYSTEMS HEALTH UNIT HEALTH WORKERS HIGHER GRADES HUMAN DEVELOPMENT IMMUNIZATION INCOME INEQUALITY INEQUITIES INFORMATION CAMPAIGNS INFRASTRUCTURE SERVICES INTENDED BENEFICIARIES INTERVENTION KIDS LABOR MARKET LEARNING LEARNING MATERIAL LEARNING OUTCOMES LITERACY LOW INCOME COUNTRIES MALARIA MARGINAL COST MATERIAL RESOURCES MATHEMATICS TEXTBOOKS MEDICAL PERSONNEL MILLENNIUM DEVELOPMENT GOALS MISAPPROPRIATION MORTALITY NATIONAL LEVEL NONFORMAL EDUCATION NORMAL DELIVERIES NUMBER OF STUDENTS PER TEACHER NUMBER OF TEXTBOOKS NUTRITION PATIENT PATIENTS PEDAGOGICAL PRACTICES PEDAGOGY PERFORMANCE IN EDUCATION PERSONNEL SYSTEMS PHYSICAL INFRASTRUCTURE POLICY ANALYSIS POLICY RESEARCH POLICY RESEARCH WORKING PAPER POOR PEOPLE POVERTY REDUCTION PRACTITIONERS PRIMARY CURRICULUM PRIMARY EDUCATION PRIMARY HEALTH CARE PRIMARY HEALTH FACILITIES PRIMARY HEALTH SERVICES PRIMARY LEVELS PRIMARY SCHOOL PRIMARY SCHOOL AGE PRIMARY SCHOOL AGE CHILDREN PRIMARY SCHOOL FACILITIES PRIMARY SCHOOL LEVEL PRIMARY SCHOOLS PROGRESS PROVIDER BEHAVIOR PROVISION OF TEXTBOOKS PUBLIC ACCOUNTABILITY PUBLIC AGENCIES PUBLIC BUDGET PUBLIC ECONOMICS PUBLIC EXPENDITURE PUBLIC EXPENDITURE TRACKING PUBLIC FUNDS PUBLIC INFORMATION PUBLIC OFFICIALS PUBLIC RESOURCES PUBLIC SCHOOLS PUBLIC SECTOR PUBLIC SECTOR MANAGEMENT PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SPENDING PUPIL-TEACHER RATIOS QUALITY OF CARE QUALITY OF EDUCATION QUALITY OF HEALTH CARE QUALITY OF SERVICES QUALITY SERVICE QUALITY SERVICES QUANTITATIVE SERVICE DELIVERY READING RECURRENT EXPENDITURE REPORT CARDS RESOURCE ALLOCATION RURAL AREAS RURAL COMMUNITIES SANITATION SCHOOL BUILDINGS SCHOOL CLASSROOMS SCHOOL CONSTRUCTION SCHOOL INFRASTRUCTURE SCHOOL LEVEL SCHOOL PARTICIPATION SCHOOLING SERVICE DELIVERY SERVICE DELIVERY SYSTEM SERVICE DELIVERY SYSTEMS SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SOCIAL SCIENCE SOCIAL SECTORS STATISTICAL TECHNIQUES STUDENT LEARNING STUDENT LEARNING ACHIEVEMENT STUDENT PERFORMANCE STUDENT TEACHERS STUDENT-TEACHER RATIO SUSTAINABLE DEVELOPMENT TEACHER TEACHER RATIO TEACHER SHORTAGE TEACHER TRAINING TEACHERS TEACHING TECHNICAL ASSISTANCE TERTIARY LEVELS TRANSPARENCY VACCINES WASTE WORKERS WORLD HEALTH ORGANIZATION WORLDWIDE GOVERNANCE INDICATORS The Delivering Service Indicators seek to provide a set of indices for benchmarking service delivery performance in education and health in Africa in order to track progress in and across countries over time. It seeks to enhance effective and active monitoring of service delivery systems and to become an instrument of public accountability and good governance in Africa. The main perspective adopted by the Delivering Service Indicators index is one of citizens accessing services and facing potential shortcomings in those services available to them. The index is thus presented as a Service Delivery Report Card on education and health. However, unlike traditional citizen report cards, it assembles objective information from micro level surveys of service delivery units. 2012-03-19T18:40:16Z 2012-03-19T18:40:16Z 2010-06-01 http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20100601110523 http://hdl.handle.net/10986/3812 English Policy Research working paper ; no. WPS 5327 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo/ World Bank Publications & Research :: Policy Research Working Paper Africa Africa Africa