Delivering Service Indicators in Education and Health in Africa : A Proposal

The Delivering Service Indicators seek to provide a set of indices for benchmarking service delivery performance in education and health in Africa in order to track progress in and across countries over time. It seeks to enhance effective and activ...

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Bibliographic Details
Main Authors:	Bold, Tessa, Gauthier, Bernard, Svensson, Jakob, Wane, Waly
Format:	Policy Research Working Paper
Language:	English
Published:	2012
Subjects:	ABSENTEEISM ACADEMIC ACHIEVEMENT ACCOUNTABILITY ADEQUATE INCENTIVES ADMINISTRATIVE STRUCTURE ALLOCATION OF RESOURCES ANTENATAL CARE ARTICLE AUDITOR GENERAL AVAILABILITY OF TEACHERS AVERAGE NUMBER OF STUDENTS BASIC EDUCATION BASIC INFRASTRUCTURE BUDGET ALLOCATION BUDGET ALLOCATIONS BUDGET DATA CARE PROVIDERS CENTRAL GOVERNMENT CITIZEN CITIZENS CIVIL SERVICE CIVIL SERVICE REFORM CIVIL SOCIETY CIVIL SOCIETY ORGANIZATIONS CLASSROOM CLASSROOMS CLEAN WATER CLINICS COMPOSITE INDICATORS CORRUPTION CORRUPTION PERCEPTIONS CULTURAL CHANGE DATA COLLECTION DATA COLLECTION EFFORT DEVELOPING COUNTRIES DISCRIMINATION DISSEMINATION DRINKING WATER DRUGS ECONOMIC DEVELOPMENT EDUCATION BUDGET EDUCATION EXPENDITURE EDUCATION FOR ALL EDUCATION OUTCOMES EDUCATION SERVICES EDUCATIONAL DEVELOPMENT EDUCATIONAL OUTCOMES EDUCATIONAL QUALITY ELASTICITY OF SUBSTITUTION ELEMENTARY SCHOOLS EXPENDITURE TRACKING SURVEYS FAMILY PLANNING FIGHTING CORRUPTION FINANCIAL IMPLICATIONS GOOD GOVERNANCE GOVERNANCE ISSUES GOVERNMENT POLICIES HEALTH CARE SERVICES HEALTH CLINICS HEALTH EXPENDITURE HEALTH FACILITIES HEALTH OUTCOMES HEALTH SECTOR HEALTH SERVICES HEALTH SYSTEMS HEALTH UNIT HEALTH WORKERS HIGHER GRADES HUMAN DEVELOPMENT IMMUNIZATION INCOME INEQUALITY INEQUITIES INFORMATION CAMPAIGNS INFRASTRUCTURE SERVICES INTENDED BENEFICIARIES INTERVENTION KIDS LABOR MARKET LEARNING LEARNING MATERIAL LEARNING OUTCOMES LITERACY LOW INCOME COUNTRIES MALARIA MARGINAL COST MATERIAL RESOURCES MATHEMATICS TEXTBOOKS MEDICAL PERSONNEL MILLENNIUM DEVELOPMENT GOALS MISAPPROPRIATION MORTALITY NATIONAL LEVEL NONFORMAL EDUCATION NORMAL DELIVERIES NUMBER OF STUDENTS PER TEACHER NUMBER OF TEXTBOOKS NUTRITION PATIENT PATIENTS PEDAGOGICAL PRACTICES PEDAGOGY PERFORMANCE IN EDUCATION PERSONNEL SYSTEMS PHYSICAL INFRASTRUCTURE POLICY ANALYSIS POLICY RESEARCH POLICY RESEARCH WORKING PAPER POOR PEOPLE POVERTY REDUCTION PRACTITIONERS PRIMARY CURRICULUM PRIMARY EDUCATION PRIMARY HEALTH CARE PRIMARY HEALTH FACILITIES PRIMARY HEALTH SERVICES PRIMARY LEVELS PRIMARY SCHOOL PRIMARY SCHOOL AGE PRIMARY SCHOOL AGE CHILDREN PRIMARY SCHOOL FACILITIES PRIMARY SCHOOL LEVEL PRIMARY SCHOOLS PROGRESS PROVIDER BEHAVIOR PROVISION OF TEXTBOOKS PUBLIC ACCOUNTABILITY PUBLIC AGENCIES PUBLIC BUDGET PUBLIC ECONOMICS PUBLIC EXPENDITURE PUBLIC EXPENDITURE TRACKING PUBLIC FUNDS PUBLIC INFORMATION PUBLIC OFFICIALS PUBLIC RESOURCES PUBLIC SCHOOLS PUBLIC SECTOR PUBLIC SECTOR MANAGEMENT PUBLIC SERVICE PUBLIC SERVICE DELIVERY PUBLIC SPENDING PUPIL-TEACHER RATIOS QUALITY OF CARE QUALITY OF EDUCATION QUALITY OF HEALTH CARE QUALITY OF SERVICES QUALITY SERVICE QUALITY SERVICES QUANTITATIVE SERVICE DELIVERY READING RECURRENT EXPENDITURE REPORT CARDS RESOURCE ALLOCATION RURAL AREAS RURAL COMMUNITIES SANITATION SCHOOL BUILDINGS SCHOOL CLASSROOMS SCHOOL CONSTRUCTION SCHOOL INFRASTRUCTURE SCHOOL LEVEL SCHOOL PARTICIPATION SCHOOLING SERVICE DELIVERY SERVICE DELIVERY SYSTEM SERVICE DELIVERY SYSTEMS SERVICE PROVIDER SERVICE PROVIDERS SERVICE PROVISION SERVICE QUALITY SOCIAL SCIENCE SOCIAL SECTORS STATISTICAL TECHNIQUES STUDENT LEARNING STUDENT LEARNING ACHIEVEMENT STUDENT PERFORMANCE STUDENT TEACHERS STUDENT-TEACHER RATIO SUSTAINABLE DEVELOPMENT TEACHER TEACHER RATIO TEACHER SHORTAGE TEACHER TRAINING TEACHERS TEACHING TECHNICAL ASSISTANCE TERTIARY LEVELS TRANSPARENCY VACCINES WASTE WORKERS WORLD HEALTH ORGANIZATION WORLDWIDE GOVERNANCE INDICATORS
Online Access:	http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20100601110523 http://hdl.handle.net/10986/3812

Description
Summary:	The Delivering Service Indicators seek to provide a set of indices for benchmarking service delivery performance in education and health in Africa in order to track progress in and across countries over time. It seeks to enhance effective and active monitoring of service delivery systems and to become an instrument of public accountability and good governance in Africa. The main perspective adopted by the Delivering Service Indicators index is one of citizens accessing services and facing potential shortcomings in those services available to them. The index is thus presented as a Service Delivery Report Card on education and health. However, unlike traditional citizen report cards, it assembles objective information from micro level surveys of service delivery units.

Delivering Service Indicators in Education and Health in Africa : A Proposal

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