The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector

The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector

Over the past decade, governments, multilateral organizations, and think tanks have been increasingly using behavioral science as an additional tool to understand and tackle complex policy challenges in several sectors. Yet despite this increase in...

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Bibliographic Details
Main Authors: Lourenço, Joana S., Vakis, Renos, Zoratto, Laura
Format: Working Paper
Language:English
en_US
Published: Washington, DC : World Bank 2022
Subjects:
DECISION MAKING
PERFORMANCE
PUBLIC SECTOR
BEHAVIORAL SCIENCE
INFORMATION PROCESSING
BIASES
INSTITUTIONAL CONTEXT
GROUP CONTEXT
INDIVIDUAL CONTEXT
BARRIERS
COGNITIVE COMPETENCIES
MOTIVATIONAL COMPETENCIES
Online Access:http://documents.worldbank.org/curated/en/099245001282210768/P16962700ee7e803f09b1c0d2e15bcbf444
http://hdl.handle.net/10986/37661
id okr-10986-37661
recordtype oai_dc
spelling okr-10986-376612022-07-08T05:10:38Z The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector Lourenço, Joana S. Vakis, Renos Zoratto, Laura DECISION MAKING PERFORMANCE PUBLIC SECTOR BEHAVIORAL SCIENCE INFORMATION PROCESSING BIASES INSTITUTIONAL CONTEXT GROUP CONTEXT INDIVIDUAL CONTEXT BARRIERS COGNITIVE COMPETENCIES MOTIVATIONAL COMPETENCIES Over the past decade, governments, multilateral organizations, and think tanks have been increasingly using behavioral science as an additional tool to understand and tackle complex policy challenges in several sectors. Yet despite this increase in the use of behavioral science for policy design, little attention has been given so far to those individuals responsible for designing and implementing public policies and programs: policy professionals. This note aims to achieve three objectives. first, it highlights recent examples building on work done by the eMBeD team and the World Bank at large on how behavioral bottlenecks can hinder key development goals, from ensuring inclusive and equitable education for all (SDG4) to ensuring good health and well-being (SDG3), among others. Second, the note presents a behavioral framework highlighting the individual, group and institutional contexts that affect policy professionals. Finally, it showcases the relevance of the behavioral approach to a broad range of areas - including public service design, corruption and accountability, service design, access and delivery, civil servants’ performance - by pinpointing common bottlenecks faced, and potential solutions to overcome them. 2022-07-07T19:49:10Z 2022-07-07T19:49:10Z 2022 Working Paper http://documents.worldbank.org/curated/en/099245001282210768/P16962700ee7e803f09b1c0d2e15bcbf444 http://hdl.handle.net/10986/37661 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC : World Bank Publications & Research Publications & Research :: Working Paper World
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
en_US
topic DECISION MAKING
PERFORMANCE
PUBLIC SECTOR
BEHAVIORAL SCIENCE
INFORMATION PROCESSING
BIASES
INSTITUTIONAL CONTEXT
GROUP CONTEXT
INDIVIDUAL CONTEXT
BARRIERS
COGNITIVE COMPETENCIES
MOTIVATIONAL COMPETENCIES
spellingShingle DECISION MAKING
PERFORMANCE
PUBLIC SECTOR
BEHAVIORAL SCIENCE
INFORMATION PROCESSING
BIASES
INSTITUTIONAL CONTEXT
GROUP CONTEXT
INDIVIDUAL CONTEXT
BARRIERS
COGNITIVE COMPETENCIES
MOTIVATIONAL COMPETENCIES
Lourenço, Joana S.
Vakis, Renos
Zoratto, Laura
The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector
geographic_facet World
description Over the past decade, governments, multilateral organizations, and think tanks have been increasingly using behavioral science as an additional tool to understand and tackle complex policy challenges in several sectors. Yet despite this increase in the use of behavioral science for policy design, little attention has been given so far to those individuals responsible for designing and implementing public policies and programs: policy professionals. This note aims to achieve three objectives. first, it highlights recent examples building on work done by the eMBeD team and the World Bank at large on how behavioral bottlenecks can hinder key development goals, from ensuring inclusive and equitable education for all (SDG4) to ensuring good health and well-being (SDG3), among others. Second, the note presents a behavioral framework highlighting the individual, group and institutional contexts that affect policy professionals. Finally, it showcases the relevance of the behavioral approach to a broad range of areas - including public service design, corruption and accountability, service design, access and delivery, civil servants’ performance - by pinpointing common bottlenecks faced, and potential solutions to overcome them.
format Working Paper
author Lourenço, Joana S.
Vakis, Renos
Zoratto, Laura
author_facet Lourenço, Joana S.
Vakis, Renos
Zoratto, Laura
author_sort Lourenço, Joana S.
title The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector
title_short The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector
title_full The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector
title_fullStr The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector
title_full_unstemmed The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector
title_sort behavioral professional : improving decision-making and performance in the public sector
publisher Washington, DC : World Bank
publishDate 2022
url http://documents.worldbank.org/curated/en/099245001282210768/P16962700ee7e803f09b1c0d2e15bcbf444
http://hdl.handle.net/10986/37661
_version_ 1764487273453191168

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