The Behavioral Professional : Improving Decision-Making and Performance in the Public Sector
Over the past decade, governments, multilateral organizations, and think tanks have been increasingly using behavioral science as an additional tool to understand and tackle complex policy challenges in several sectors. Yet despite this increase in...
| Main Authors: | , , |
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| Format: | Working Paper |
| Language: | English en_US |
| Published: |
Washington, DC : World Bank
2022
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/099245001282210768/P16962700ee7e803f09b1c0d2e15bcbf444 http://hdl.handle.net/10986/37661 |
| Summary: | Over the past decade, governments,
multilateral organizations, and think tanks have been
increasingly using behavioral science as an additional tool
to understand and tackle complex policy challenges in
several sectors. Yet despite this increase in the use of
behavioral science for policy design, little attention has
been given so far to those individuals responsible for
designing and implementing public policies and programs:
policy professionals. This note aims to achieve three
objectives. first, it highlights recent examples building on
work done by the eMBeD team and the World Bank at large on
how behavioral bottlenecks can hinder key development goals,
from ensuring inclusive and equitable education for all
(SDG4) to ensuring good health and well-being (SDG3), among
others. Second, the note presents a behavioral framework
highlighting the individual, group and institutional
contexts that affect policy professionals. Finally, it
showcases the relevance of the behavioral approach to a
broad range of areas - including public service design,
corruption and accountability, service design, access and
delivery, civil servants’ performance - by pinpointing
common bottlenecks faced, and potential solutions to
overcome them. |
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