A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies

Centralized country-owned GMs are managed by a single entity that provides the main gateway for the submission of citizen feedback. In most cases, the task of such a centralized GM is to accept and acknowledge the receipt of a submission and then forward it to the public sector entity with the manda...

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Bibliographic Details
Main Author:	World Bank
Format:	Report
Language:	en_US
Published:	Washington, DC : World Bank 2022
Subjects:	GRIEVANCE REDRESS MECHANISM FEEDBACK COUNTRY-OWNED CENTRALIZED DECENTRALIZED CITIZEN ENGAGEMENT GOOD PRACTICES METHODOLOGY SCOPE ENABLING ENVIRONMENT IN-PERSON UPTAKE CHANNELS OUTREACH ACCESSIBILITY VULNERABLE GROUPS
Online Access:	http://hdl.handle.net/10986/37640

id	okr-10986-37640
recordtype	oai_dc
spelling	okr-10986-376402022-07-07T05:10:39Z A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies World Bank GRIEVANCE REDRESS MECHANISM FEEDBACK COUNTRY-OWNED CENTRALIZED DECENTRALIZED CITIZEN ENGAGEMENT GOOD PRACTICES METHODOLOGY SCOPE ENABLING ENVIRONMENT IN-PERSON UPTAKE CHANNELS OUTREACH ACCESSIBILITY VULNERABLE GROUPS Centralized country-owned GMs are managed by a single entity that provides the main gateway for the submission of citizen feedback. In most cases, the task of such a centralized GM is to accept and acknowledge the receipt of a submission and then forward it to the public sector entity with the mandate to address the specific issue at hand. Upon receiving a submission, the appropriate ministry, bureau, or department ensures adequate follow-up, investigation, and action, with a view toward proposing a resolution agreeable to the GM user. Grievance redress units established at the central/ national level typically monitor the responses of such public entities to ensure that they are abiding by legally established timeframes for an administrative response and that after receiving a suggested resolution, they are communicating it back to citizens. Furthermore, because of its position as a central node, a centralized GM can also collect and publish relevant grievance data. 2022-07-06T14:21:58Z 2022-07-06T14:21:58Z 2022 Report http://hdl.handle.net/10986/37640 en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC : World Bank Publications & Research Publications & Research :: Working Paper World
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	en_US
topic	GRIEVANCE REDRESS MECHANISM FEEDBACK COUNTRY-OWNED CENTRALIZED DECENTRALIZED CITIZEN ENGAGEMENT GOOD PRACTICES METHODOLOGY SCOPE ENABLING ENVIRONMENT IN-PERSON UPTAKE CHANNELS OUTREACH ACCESSIBILITY VULNERABLE GROUPS
spellingShingle	GRIEVANCE REDRESS MECHANISM FEEDBACK COUNTRY-OWNED CENTRALIZED DECENTRALIZED CITIZEN ENGAGEMENT GOOD PRACTICES METHODOLOGY SCOPE ENABLING ENVIRONMENT IN-PERSON UPTAKE CHANNELS OUTREACH ACCESSIBILITY VULNERABLE GROUPS World Bank A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies
geographic_facet	World
description	Centralized country-owned GMs are managed by a single entity that provides the main gateway for the submission of citizen feedback. In most cases, the task of such a centralized GM is to accept and acknowledge the receipt of a submission and then forward it to the public sector entity with the mandate to address the specific issue at hand. Upon receiving a submission, the appropriate ministry, bureau, or department ensures adequate follow-up, investigation, and action, with a view toward proposing a resolution agreeable to the GM user. Grievance redress units established at the central/ national level typically monitor the responses of such public entities to ensure that they are abiding by legally established timeframes for an administrative response and that after receiving a suggested resolution, they are communicating it back to citizens. Furthermore, because of its position as a central node, a centralized GM can also collect and publish relevant grievance data.
format	Report
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies
title_short	A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies
title_full	A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies
title_fullStr	A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies
title_full_unstemmed	A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies
title_sort	global stock-take of country-owned grievance and feedback mechanisms : trends and good practices - case studies
publisher	Washington, DC : World Bank
publishDate	2022
url	http://hdl.handle.net/10986/37640
_version_	1764487587143090176

A Global Stock-Take of Country-Owned Grievance and Feedback Mechanisms : Trends and Good Practices - Case Studies

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