Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda

This case study examines the grievance redress mechanisms (GRMs) put in place for two World Bank financed projects in the Republic of Rwanda: the Feeder Roads Development Project (FRDP) and the Rwanda Urban Development Project (RUDP). Based on consultations and interviews with key informants, such a...

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Main Author:	World Bank
Format:	Working Paper
Language:	en_US
Published:	Washington, DC : World Bank 2022
Subjects:	GRIEVANCE REDRESS MECHANISM CITIZEN-LED ROAD CONSTRUCTION URBAN INFRASTRUCTURE UPGRADES SOCIAL ACCOUNTABILITY FRAMEWORK GRIEVANCE REDRESS PROCEDURE GRIEVANCE RELATED DATA STRENGHT IMPROVEMENT ACCESSIBILITY COMPENSATION
Online Access:	http://hdl.handle.net/10986/37639

id	okr-10986-37639
recordtype	oai_dc
spelling	okr-10986-376392022-07-18T19:15:51Z Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda World Bank GRIEVANCE REDRESS MECHANISM CITIZEN-LED ROAD CONSTRUCTION URBAN INFRASTRUCTURE UPGRADES SOCIAL ACCOUNTABILITY FRAMEWORK GRIEVANCE REDRESS PROCEDURE GRIEVANCE RELATED DATA STRENGHT IMPROVEMENT ACCESSIBILITY COMPENSATION This case study examines the grievance redress mechanisms (GRMs) put in place for two World Bank financed projects in the Republic of Rwanda: the Feeder Roads Development Project (FRDP) and the Rwanda Urban Development Project (RUDP). Based on consultations and interviews with key informants, such as project-affected parties who submitted complaints to one of the project-level GRMs and members of grievance redress committees, as well as on desk research and data provided by social and safeguards officers of project implementation units and World Bank task teams, section 1 provides an overview of both projects; section 2 describes the social accountability framework in which they were implemented; section 3 explores the way grievances were taken up, investigated, and resolved; section 4 considers key grievance data; section 5 assesses the main strengths of the GRMs; section 6 investigates areas for improvement; and section 7 outlines a few conclusions and recommendations for practitioners. 2022-07-06T14:05:00Z 2022-07-06T14:05:00Z 2022 Working Paper http://hdl.handle.net/10986/37639 en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC : World Bank Publications & Research Publications & Research :: Working Paper Africa Eastern and Southern (AFE) Africa Africa Rwanda
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	en_US
topic	GRIEVANCE REDRESS MECHANISM CITIZEN-LED ROAD CONSTRUCTION URBAN INFRASTRUCTURE UPGRADES SOCIAL ACCOUNTABILITY FRAMEWORK GRIEVANCE REDRESS PROCEDURE GRIEVANCE RELATED DATA STRENGHT IMPROVEMENT ACCESSIBILITY COMPENSATION
spellingShingle	GRIEVANCE REDRESS MECHANISM CITIZEN-LED ROAD CONSTRUCTION URBAN INFRASTRUCTURE UPGRADES SOCIAL ACCOUNTABILITY FRAMEWORK GRIEVANCE REDRESS PROCEDURE GRIEVANCE RELATED DATA STRENGHT IMPROVEMENT ACCESSIBILITY COMPENSATION World Bank Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda
geographic_facet	Africa Eastern and Southern (AFE) Africa Africa Rwanda
description	This case study examines the grievance redress mechanisms (GRMs) put in place for two World Bank financed projects in the Republic of Rwanda: the Feeder Roads Development Project (FRDP) and the Rwanda Urban Development Project (RUDP). Based on consultations and interviews with key informants, such as project-affected parties who submitted complaints to one of the project-level GRMs and members of grievance redress committees, as well as on desk research and data provided by social and safeguards officers of project implementation units and World Bank task teams, section 1 provides an overview of both projects; section 2 describes the social accountability framework in which they were implemented; section 3 explores the way grievances were taken up, investigated, and resolved; section 4 considers key grievance data; section 5 assesses the main strengths of the GRMs; section 6 investigates areas for improvement; and section 7 outlines a few conclusions and recommendations for practitioners.
format	Working Paper
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda
title_short	Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda
title_full	Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda
title_fullStr	Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda
title_full_unstemmed	Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda
title_sort	citizen-led grievance redress for road construction and urban infrastructure upgrades : experiences from two projects in rwanda
publisher	Washington, DC : World Bank
publishDate	2022
url	http://hdl.handle.net/10986/37639
_version_	1764487585212661760

Citizen-led Grievance Redress for Road Construction and Urban Infrastructure Upgrades : Experiences from Two Projects in Rwanda

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