Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho

This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted an...

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Main Author:	World Bank
Format:	Brief
Language:	English
Published:	Washington, DC 2022
Subjects:	SERVICE DELIVERY DIGITAL ID DATA DATA PRIVACY NATIONAL IDENTITY REGISTER INDIVIDUAL PRIVACY FINANCIAL INCLUSION PUBLIC SECTOR ADMINISTRATION NATIONAL ID (NID) DIGITAL ID COSTS DIGITAL SKILLS API DEVELOPMENT INTERNET CONNECTION WAGE DELIVERY SOCIAL TRANSFERS DIGITAL PAYMENT INFRASTRUCTURE
Online Access:	http://documents.worldbank.org/curated/en/099020105272229623/P17240506b49010ca0801303b9d1f9d01a7 http://hdl.handle.net/10986/37510

id	okr-10986-37510
recordtype	oai_dc
spelling	okr-10986-375102022-06-09T05:10:31Z Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho World Bank SERVICE DELIVERY DIGITAL ID DATA DATA PRIVACY NATIONAL IDENTITY REGISTER INDIVIDUAL PRIVACY FINANCIAL INCLUSION PUBLIC SECTOR ADMINISTRATION NATIONAL ID (NID) DIGITAL ID COSTS DIGITAL SKILLS API DEVELOPMENT INTERNET CONNECTION WAGE DELIVERY SERVICE DELIVERY SOCIAL TRANSFERS DIGITAL PAYMENT INFRASTRUCTURE This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted and service delivery-oriented NID system. Global experience has shown that national ID systems can promote more efficient, transparent and people-centered service delivery in the public and private sectors, particularly when the system is designed with the appropriate enablers and safeguards in place to support improved development outcomes and mitigate risks. As countries move toward digital economies and governance, ID systems often serve as an essential digital platform, underpinning the digital payment infrastructure and transactions, as well as the provision of online and offline government services. 2022-06-08T20:10:31Z 2022-06-08T20:10:31Z 2022-05 Brief http://documents.worldbank.org/curated/en/099020105272229623/P17240506b49010ca0801303b9d1f9d01a7 http://hdl.handle.net/10986/37510 English CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Washington, DC Report Publications & Research Africa Eastern and Southern (AFE) Africa Lesotho
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	SERVICE DELIVERY DIGITAL ID DATA DATA PRIVACY NATIONAL IDENTITY REGISTER INDIVIDUAL PRIVACY FINANCIAL INCLUSION PUBLIC SECTOR ADMINISTRATION NATIONAL ID (NID) DIGITAL ID COSTS DIGITAL SKILLS API DEVELOPMENT INTERNET CONNECTION WAGE DELIVERY SERVICE DELIVERY SOCIAL TRANSFERS DIGITAL PAYMENT INFRASTRUCTURE
spellingShingle	SERVICE DELIVERY DIGITAL ID DATA DATA PRIVACY NATIONAL IDENTITY REGISTER INDIVIDUAL PRIVACY FINANCIAL INCLUSION PUBLIC SECTOR ADMINISTRATION NATIONAL ID (NID) DIGITAL ID COSTS DIGITAL SKILLS API DEVELOPMENT INTERNET CONNECTION WAGE DELIVERY SERVICE DELIVERY SOCIAL TRANSFERS DIGITAL PAYMENT INFRASTRUCTURE World Bank Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho
geographic_facet	Africa Eastern and Southern (AFE) Africa Lesotho
description	This note documents the current and emerging use cases for the national ID (NID) system in the Kingdom of Lesotho. It demonstrates considerable potential and progress to date, and makes recommendations for moving toward a more inclusive, trusted and service delivery-oriented NID system. Global experience has shown that national ID systems can promote more efficient, transparent and people-centered service delivery in the public and private sectors, particularly when the system is designed with the appropriate enablers and safeguards in place to support improved development outcomes and mitigate risks. As countries move toward digital economies and governance, ID systems often serve as an essential digital platform, underpinning the digital payment infrastructure and transactions, as well as the provision of online and offline government services.
format	Brief
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho
title_short	Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho
title_full	Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho
title_fullStr	Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho
title_full_unstemmed	Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho
title_sort	toward more people-centered service delivery : opportunities for the national id system in lesotho
publisher	Washington, DC
publishDate	2022
url	http://documents.worldbank.org/curated/en/099020105272229623/P17240506b49010ca0801303b9d1f9d01a7 http://hdl.handle.net/10986/37510
_version_	1764487330590097408

Toward More People-Centered Service Delivery : Opportunities for the National ID System in Lesotho

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