Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19

Researchers and policy makers face significant challenges in selecting a method to conduct remote surveys, especially when collecting sensitive information or during turbulent life stages of hard-to-reach groups. In the context of the COVID-19 lock...

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Main Authors:	Amaral, Sofia, Dinarte Diaz, Lelys, Dominguez, Patricio, Perez-Vincent, Santiago M., Romero, Steffanny
Format:	Working Paper
Language:	English
Published:	World Bank, Washington, DC 2022
Subjects:	PHONE SURVEYS WHATSAPP SURVEYS SURVEY RESPONSE RATE SURVEY EXPERIMENTS HOUSEHOLD SURVEY RESPONSE RATE POST-COVID HOUSEHOLD SURVEY ALTERNATIVE SURVEY METHODS GENDER SURVEY RESPONSE RATE
Online Access:	http://documents.worldbank.org/curated/en/099257304062250873/IDU0938b36de03c6b0461a091200168c90fe4c9a http://hdl.handle.net/10986/37279

id	okr-10986-37279
recordtype	oai_dc
spelling	okr-10986-372792022-04-09T05:10:37Z Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19 Amaral, Sofia Dinarte Diaz, Lelys Dominguez, Patricio Perez-Vincent, Santiago M. Romero, Steffanny PHONE SURVEYS WHATSAPP SURVEYS SURVEY RESPONSE RATE SURVEY EXPERIMENTS HOUSEHOLD SURVEY RESPONSE RATE POST-COVID HOUSEHOLD SURVEY ALTERNATIVE SURVEY METHODS GENDER SURVEY RESPONSE RATE Researchers and policy makers face significant challenges in selecting a method to conduct remote surveys, especially when collecting sensitive information or during turbulent life stages of hard-to-reach groups. In the context of the COVID-19 lockdown, this study randomly selected about 600 adults in El Salvador to survey using two different tools: telephone interviews or a self-completion survey via WhatsApp. The findings show that phone-based surveys increase the rate of survey completion by 42 percentage points. Even larger effects are documented for women and older adults. Although the direct costs of phone-based surveys are substantially higher—doubling implementation cost—the estimates imply that when adjusted for the probability of completion, the costs of conducting phone-based surveys can be 25 percent lower. 2022-04-08T16:00:20Z 2022-04-08T16:00:20Z 2022-04 Working Paper http://documents.worldbank.org/curated/en/099257304062250873/IDU0938b36de03c6b0461a091200168c90fe4c9a http://hdl.handle.net/10986/37279 English Policy Research Working Paper;9999 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Policy Research Working Paper Publications & Research El Salvador
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	PHONE SURVEYS WHATSAPP SURVEYS SURVEY RESPONSE RATE SURVEY EXPERIMENTS HOUSEHOLD SURVEY RESPONSE RATE POST-COVID HOUSEHOLD SURVEY ALTERNATIVE SURVEY METHODS GENDER SURVEY RESPONSE RATE
spellingShingle	PHONE SURVEYS WHATSAPP SURVEYS SURVEY RESPONSE RATE SURVEY EXPERIMENTS HOUSEHOLD SURVEY RESPONSE RATE POST-COVID HOUSEHOLD SURVEY ALTERNATIVE SURVEY METHODS GENDER SURVEY RESPONSE RATE Amaral, Sofia Dinarte Diaz, Lelys Dominguez, Patricio Perez-Vincent, Santiago M. Romero, Steffanny Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19
geographic_facet	El Salvador
relation	Policy Research Working Paper;9999
description	Researchers and policy makers face significant challenges in selecting a method to conduct remote surveys, especially when collecting sensitive information or during turbulent life stages of hard-to-reach groups. In the context of the COVID-19 lockdown, this study randomly selected about 600 adults in El Salvador to survey using two different tools: telephone interviews or a self-completion survey via WhatsApp. The findings show that phone-based surveys increase the rate of survey completion by 42 percentage points. Even larger effects are documented for women and older adults. Although the direct costs of phone-based surveys are substantially higher—doubling implementation cost—the estimates imply that when adjusted for the probability of completion, the costs of conducting phone-based surveys can be 25 percent lower.
format	Working Paper
author	Amaral, Sofia Dinarte Diaz, Lelys Dominguez, Patricio Perez-Vincent, Santiago M. Romero, Steffanny
author_facet	Amaral, Sofia Dinarte Diaz, Lelys Dominguez, Patricio Perez-Vincent, Santiago M. Romero, Steffanny
author_sort	Amaral, Sofia
title	Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19
title_short	Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19
title_full	Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19
title_fullStr	Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19
title_full_unstemmed	Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19
title_sort	talk or text? : evaluating response rates by remote survey method during covid-19
publisher	World Bank, Washington, DC
publishDate	2022
url	http://documents.worldbank.org/curated/en/099257304062250873/IDU0938b36de03c6b0461a091200168c90fe4c9a http://hdl.handle.net/10986/37279
_version_	1764486875468267520

Talk or Text? : Evaluating Response Rates by Remote Survey Method during COVID-19

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