Tell Us How We are Doing : Motivating Teams Through Feedback Versus Public Recognition

Tell Us How We are Doing : Motivating Teams Through Feedback Versus Public Recognition

Motivating service providers to improve the quality of public service delivery is a major development challenge across the globe. This is particularly relevant for women, who are over-represented as providers of essential public services such as he...

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Bibliographic Details
Main Author: Delavallade, Clara
Format: Brief
Language:English
Published: World Bank, Washington, DC 2021
Subjects:
GENDER INNOVATION LAB
AFRICA GENDER POLICY
WOMEN AND YOUTH EMPLOYMENT
WOMEN AND SOCIAL NORMS
PUBLIC SERVICE DELIVERY
MOTIVATION
PERFORMANCE FEEDBACK
PUBLIC RECOGNITION
Online Access:http://documents.worldbank.org/curated/undefined/836651634707768377/Tell-Us-How-We-are-Doing-Motivating-Teams-Through-Feedback-Versus-Public-Recognition
http://hdl.handle.net/10986/36543
id okr-10986-36543
recordtype oai_dc
spelling okr-10986-365432021-11-11T05:10:52Z Tell Us How We are Doing : Motivating Teams Through Feedback Versus Public Recognition Delavallade, Clara GENDER INNOVATION LAB AFRICA GENDER POLICY WOMEN AND YOUTH EMPLOYMENT WOMEN AND SOCIAL NORMS PUBLIC SERVICE DELIVERY MOTIVATION PERFORMANCE FEEDBACK PUBLIC RECOGNITION Motivating service providers to improve the quality of public service delivery is a major development challenge across the globe. This is particularly relevant for women, who are over-represented as providers of essential public services such as healthcare and education in Africa. In the context of a national school nutrition program in the Western Cape province of South Africa, the authors offered either private feedback or public recognition to female school-feeding teams to examine the effectiveness of different incentives schemes when financial rewards are not available. Receiving private feedback on performance boosted workers’ effort more than public recognition. These results suggest that providing performance feedback can be an effective policy for motivating female teams and improving service delivery, more so than mechanisms leveraging public image. 2021-11-10T22:18:47Z 2021-11-10T22:18:47Z 2021-10 Brief http://documents.worldbank.org/curated/undefined/836651634707768377/Tell-Us-How-We-are-Doing-Motivating-Teams-Through-Feedback-Versus-Public-Recognition http://hdl.handle.net/10986/36543 English CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Brief Africa Africa Eastern and Southern (AFE) Africa Western and Central (AFW) Sub-Saharan Africa South Africa
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
topic GENDER INNOVATION LAB
AFRICA GENDER POLICY
WOMEN AND YOUTH EMPLOYMENT
WOMEN AND SOCIAL NORMS
PUBLIC SERVICE DELIVERY
MOTIVATION
PERFORMANCE FEEDBACK
PUBLIC RECOGNITION
spellingShingle GENDER INNOVATION LAB
AFRICA GENDER POLICY
WOMEN AND YOUTH EMPLOYMENT
WOMEN AND SOCIAL NORMS
PUBLIC SERVICE DELIVERY
MOTIVATION
PERFORMANCE FEEDBACK
PUBLIC RECOGNITION
Delavallade, Clara
Tell Us How We are Doing : Motivating Teams Through Feedback Versus Public Recognition
geographic_facet Africa
Africa Eastern and Southern (AFE)
Africa Western and Central (AFW)
Sub-Saharan Africa
South Africa
description Motivating service providers to improve the quality of public service delivery is a major development challenge across the globe. This is particularly relevant for women, who are over-represented as providers of essential public services such as healthcare and education in Africa. In the context of a national school nutrition program in the Western Cape province of South Africa, the authors offered either private feedback or public recognition to female school-feeding teams to examine the effectiveness of different incentives schemes when financial rewards are not available. Receiving private feedback on performance boosted workers’ effort more than public recognition. These results suggest that providing performance feedback can be an effective policy for motivating female teams and improving service delivery, more so than mechanisms leveraging public image.
format Brief
author Delavallade, Clara
author_facet Delavallade, Clara
author_sort Delavallade, Clara
title Tell Us How We are Doing : Motivating Teams Through Feedback Versus Public Recognition
title_short Tell Us How We are Doing : Motivating Teams Through Feedback Versus Public Recognition
title_full Tell Us How We are Doing : Motivating Teams Through Feedback Versus Public Recognition
title_fullStr Tell Us How We are Doing : Motivating Teams Through Feedback Versus Public Recognition
title_full_unstemmed Tell Us How We are Doing : Motivating Teams Through Feedback Versus Public Recognition
title_sort tell us how we are doing : motivating teams through feedback versus public recognition
publisher World Bank, Washington, DC
publishDate 2021
url http://documents.worldbank.org/curated/undefined/836651634707768377/Tell-Us-How-We-are-Doing-Motivating-Teams-Through-Feedback-Versus-Public-Recognition
http://hdl.handle.net/10986/36543
_version_ 1764485462670442496

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