Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements
This study estimates the impacts of two interventions implemented as field experiments in informal settlements by Nairobi’s water and sanitation utility to improve revenue collection efficiency and last mile connection loan repayment: (i) face-to-f...
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World Bank, Washington, DC
2021
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| Online Access: | http://documents.worldbank.org/curated/en/426361625154900815/Financing-Municipal-Water-and-Sanitation-Services-in-Nairobi-s-Informal-Settlements http://hdl.handle.net/10986/35912 |
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okr-10986-359122021-07-16T05:11:19Z Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements Coville, Aidan Galiani, Sebastian Gertler, Paul Yoshida, Susumu WATER AND SANITATION INFORMAL SETTLEMENTS ENFORCEMENT FINANCIAL SUSTAINABILITY This study estimates the impacts of two interventions implemented as field experiments in informal settlements by Nairobi’s water and sanitation utility to improve revenue collection efficiency and last mile connection loan repayment: (i) face-to-face engagement between utility staff and customers to encourage payment and (ii) contract enforcement for service disconnection due to nonpayment in the form of transparent and credible disconnection notices. While there is no effect of the engagement, the study finds large effects of enforcement on payment. There is no effect on access to water, perceptions of utility fairness or quality of service delivery, on the relationships between tenants and property owners, or on tenant mental well-being nine months after the intervention. To counterbalance the increase in payments, property owners increased rental income by renting out additional space. Taken together these results suggest that transparent contract enforcement was effective at improving revenue collection efficiency without incurring large social or political costs. 2021-07-15T13:09:48Z 2021-07-15T13:09:48Z 2021-07 Working Paper http://documents.worldbank.org/curated/en/426361625154900815/Financing-Municipal-Water-and-Sanitation-Services-in-Nairobi-s-Informal-Settlements http://hdl.handle.net/10986/35912 English Policy Research Working Paper;No. 9725 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Policy Research Working Paper Africa Africa Eastern and Southern (AFE) Kenya |
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Digital Repository |
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Foreign Institution |
| institution |
Digital Repositories |
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World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
WATER AND SANITATION INFORMAL SETTLEMENTS ENFORCEMENT FINANCIAL SUSTAINABILITY |
| spellingShingle |
WATER AND SANITATION INFORMAL SETTLEMENTS ENFORCEMENT FINANCIAL SUSTAINABILITY Coville, Aidan Galiani, Sebastian Gertler, Paul Yoshida, Susumu Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements |
| geographic_facet |
Africa Africa Eastern and Southern (AFE) Kenya |
| relation |
Policy Research Working Paper;No. 9725 |
| description |
This study estimates the impacts of two
interventions implemented as field experiments in informal
settlements by Nairobi’s water and sanitation utility to
improve revenue collection efficiency and last mile
connection loan repayment: (i) face-to-face engagement
between utility staff and customers to encourage payment and
(ii) contract enforcement for service disconnection due to
nonpayment in the form of transparent and credible
disconnection notices. While there is no effect of the
engagement, the study finds large effects of enforcement on
payment. There is no effect on access to water, perceptions
of utility fairness or quality of service delivery, on the
relationships between tenants and property owners, or on
tenant mental well-being nine months after the intervention.
To counterbalance the increase in payments, property owners
increased rental income by renting out additional space.
Taken together these results suggest that transparent
contract enforcement was effective at improving revenue
collection efficiency without incurring large social or
political costs. |
| format |
Working Paper |
| author |
Coville, Aidan Galiani, Sebastian Gertler, Paul Yoshida, Susumu |
| author_facet |
Coville, Aidan Galiani, Sebastian Gertler, Paul Yoshida, Susumu |
| author_sort |
Coville, Aidan |
| title |
Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements |
| title_short |
Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements |
| title_full |
Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements |
| title_fullStr |
Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements |
| title_full_unstemmed |
Financing Municipal Water and Sanitation Services in Nairobi’s Informal Settlements |
| title_sort |
financing municipal water and sanitation services in nairobi’s informal settlements |
| publisher |
World Bank, Washington, DC |
| publishDate |
2021 |
| url |
http://documents.worldbank.org/curated/en/426361625154900815/Financing-Municipal-Water-and-Sanitation-Services-in-Nairobi-s-Informal-Settlements http://hdl.handle.net/10986/35912 |
| _version_ |
1764484067330359296 |