Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers

Governments worldwide are designing and implementing new institutional and technology approaches for providing integrated government-to-business (G2B) services, recognizing the many benefits that can be realized both by government regulators and bu...

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Main Author:	World Bank
Format:	Working Paper
Language:	English
Published:	World Bank, Washington, DC 2020
Subjects:	PUBLIC SERVICE DELIVERY G2B INVESTMENT CLIMATE PUBLIC SECTOR REFORM TECHNOLOGY INFRASTRUCTURE
Online Access:	http://documents.worldbank.org/curated/en/229401604053492832/Achieving-Integrated-Government-to-Business-Service-Delivery-A-Planning-Guide-for-Reformers http://hdl.handle.net/10986/34759

id	okr-10986-34759
recordtype	oai_dc
spelling	okr-10986-347592021-05-25T09:50:06Z Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers World Bank PUBLIC SERVICE DELIVERY G2B INVESTMENT CLIMATE PUBLIC SECTOR REFORM TECHNOLOGY INFRASTRUCTURE Governments worldwide are designing and implementing new institutional and technology approaches for providing integrated government-to-business (G2B) services, recognizing the many benefits that can be realized both by government regulators and businesses. The outcomes that governments are seeking by implementing these integrated service delivery (ISD) approaches include: (i) better service, (ii) improved government efficiency, (iii) enhanced regulatory oversight and compliance, (iv) reduced opportunities for corruption, and (v) increased reach of service delivery across their jurisdictions. However, many countries have had to start the process from weak positions, as they cope with ministries and agencies operating in silos, aging and fragmented technology platforms, and lack of a service-oriented ethos. This guidance note draws on the experience of several countries that have implemented ISD solutions, and it aims to provide World Bank staff and client governments with a practical understanding of the concepts behind integrated service delivery and the reforms and investments required to implement it. A main objective of this note is to provide a planning framework that governments can use to comprehensively address the key institutional, governance, financial, and technology issues involved in ISD initiatives. 2020-11-10T14:38:25Z 2020-11-10T14:38:25Z 2020-10-29 Working Paper http://documents.worldbank.org/curated/en/229401604053492832/Achieving-Integrated-Government-to-Business-Service-Delivery-A-Planning-Guide-for-Reformers http://hdl.handle.net/10986/34759 English CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Working Paper Europe and Central Asia Albania
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	PUBLIC SERVICE DELIVERY G2B INVESTMENT CLIMATE PUBLIC SECTOR REFORM TECHNOLOGY INFRASTRUCTURE
spellingShingle	PUBLIC SERVICE DELIVERY G2B INVESTMENT CLIMATE PUBLIC SECTOR REFORM TECHNOLOGY INFRASTRUCTURE World Bank Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers
geographic_facet	Europe and Central Asia Albania
description	Governments worldwide are designing and implementing new institutional and technology approaches for providing integrated government-to-business (G2B) services, recognizing the many benefits that can be realized both by government regulators and businesses. The outcomes that governments are seeking by implementing these integrated service delivery (ISD) approaches include: (i) better service, (ii) improved government efficiency, (iii) enhanced regulatory oversight and compliance, (iv) reduced opportunities for corruption, and (v) increased reach of service delivery across their jurisdictions. However, many countries have had to start the process from weak positions, as they cope with ministries and agencies operating in silos, aging and fragmented technology platforms, and lack of a service-oriented ethos. This guidance note draws on the experience of several countries that have implemented ISD solutions, and it aims to provide World Bank staff and client governments with a practical understanding of the concepts behind integrated service delivery and the reforms and investments required to implement it. A main objective of this note is to provide a planning framework that governments can use to comprehensively address the key institutional, governance, financial, and technology issues involved in ISD initiatives.
format	Working Paper
author	World Bank
author_facet	World Bank
author_sort	World Bank
title	Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers
title_short	Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers
title_full	Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers
title_fullStr	Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers
title_full_unstemmed	Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers
title_sort	achieving integrated government-to-business service delivery : a planning guide for reformers
publisher	World Bank, Washington, DC
publishDate	2020
url	http://documents.worldbank.org/curated/en/229401604053492832/Achieving-Integrated-Government-to-Business-Service-Delivery-A-Planning-Guide-for-Reformers http://hdl.handle.net/10986/34759
_version_	1764481595930050560

Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers

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