Achieving Integrated Government-to-Business Service Delivery : A Planning Guide for Reformers
Governments worldwide are designing and implementing new institutional and technology approaches for providing integrated government-to-business (G2B) services, recognizing the many benefits that can be realized both by government regulators and bu...
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| Format: | Working Paper |
| Language: | English |
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World Bank, Washington, DC
2020
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| Online Access: | http://documents.worldbank.org/curated/en/229401604053492832/Achieving-Integrated-Government-to-Business-Service-Delivery-A-Planning-Guide-for-Reformers http://hdl.handle.net/10986/34759 |
| Summary: | Governments worldwide are designing and
implementing new institutional and technology approaches for
providing integrated government-to-business (G2B) services,
recognizing the many benefits that can be realized both by
government regulators and businesses. The outcomes that
governments are seeking by implementing these integrated
service delivery (ISD) approaches include: (i) better
service, (ii) improved government efficiency, (iii) enhanced
regulatory oversight and compliance, (iv) reduced
opportunities for corruption, and (v) increased reach of
service delivery across their jurisdictions. However, many
countries have had to start the process from weak positions,
as they cope with ministries and agencies operating in
silos, aging and fragmented technology platforms, and lack
of a service-oriented ethos. This guidance note draws on the
experience of several countries that have implemented ISD
solutions, and it aims to provide World Bank staff and
client governments with a practical understanding of the
concepts behind integrated service delivery and the reforms
and investments required to implement it. A main objective
of this note is to provide a planning framework that
governments can use to comprehensively address the key
institutional, governance, financial, and technology issues
involved in ISD initiatives. |
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