Cambodia : Toward Performance-Based Civil Service
Government accountability has become a global moral imperative. Governments over the world aim to continuously improve public service delivery, transparency, and accountability to respond to citizens’ needs. Cambodia became a lower-middle-income co...
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| Format: | Policy Note |
| Language: | English |
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World Bank, Phnom Penh
2020
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| Online Access: | http://documents.worldbank.org/curated/en/285101601532382718/Cambodia-Toward-Performance-Based-Civil-Service-Cambodia-Policy-Note http://hdl.handle.net/10986/34558 |
| Summary: | Government accountability has become a
global moral imperative. Governments over the world aim to
continuously improve public service delivery, transparency,
and accountability to respond to citizens’ needs. Cambodia
became a lower-middle-income country (LMIC) in 2015 and the
task of delivering public services continues to become more
complex, highlighting the need for public administration
reform (PAR). The Royal Government of Cambodia recognizes a
link between the quality of governing institutions and
economic growth and places reform of governance institutions
at the core of its rectangular strategy phase fourth
(2018-2023). The strategy aims for higher levels of income
and standards of living, which can lead to transformative
changes such as the emergence of a middle class, increased
urbanization, and greater integration with the outside
world. The policy note adopts the government production
function model as a way to understand the government’s
capability in converting policies to outcomes, which in turn
involves two interrelated drivers: quality of bureaucracy
and the efficiency of frontline activities in service
delivery, infrastructure provision, and revenue collection.
Also included are the experiences of relevant countries as
well as conceptual models and ideas that can be useful to
suggest reference points for further reforms. It makes
recommendations across five core areas to deepen public
administration reform: strengthening the quality and
effectiveness of public service delivery; optimizing
organizational structures; improving management and
development of contemporary approaches to human resources;
reforming pay and allowances; and improving data needed for
improved decision making. |
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