Making Services Work : Indicators, Assessments, and Benchmarking of the Quality and Governance of Public Service Delivery in the Human Development Sectors
Improving governance is central to improving results in human development. It is clear that money is not enough: improved outcomes from service delivery require better governance, including mechanisms for holding service providers accountable and a...
| Main Authors: | , , |
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| Format: | Policy Research Working Paper |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://www-wds.worldbank.org/external/default/main?menuPK=64187510&pagePK=64193027&piPK=64187937&theSitePK=523679&menuPK=64187510&searchMenuPK=64187283&siteName=WDS&entityID=000158349_20110620083658 http://hdl.handle.net/10986/3454 |
| Summary: | Improving governance is central to
improving results in human development. It is clear that
money is not enough: improved outcomes from service delivery
require better governance, including mechanisms for holding
service providers accountable and appropriate incentives for
performance. There is therefore a growing demand for
indicators to measure how and whether these processes work,
and how they affect health and education results. This paper
makes the case for measuring governance policies and
performance, and the quality of service delivery in health
and education. It develops a framework for selecting and
measuring a set of indicators and proposes options, drawing
from new and innovative measurement tools and approaches.
The paper proposes the adoption of a more systematic
approach that will both facilitate the work of health and
education policymakers and allow for cross-country
comparisons and benchmarking. |
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