Improving Public Employment Services Through Partnerships with Non-Public Providers : Synthesis of International Experience and Implications for Kosovo
Rapidly changing labor markets are affecting the service delivery model of Pubic Employment Agencies (PEAs). PEAs in Europe and beyond have come to adopt more comprehensive and client-centric services to satisfy the increasing needs of jobseekers a...
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World Bank, Washington, DC
2020
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| Online Access: | http://documents.worldbank.org/curated/en/711601592884500778/Improving-Public-Employment-Services-Through-Partnerships-with-Non-Public-Providers-Synthesis-of-international-experience-and-implications-for-Kosovo-Technical-Note http://hdl.handle.net/10986/34180 |
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okr-10986-341802021-05-25T09:57:33Z Improving Public Employment Services Through Partnerships with Non-Public Providers : Synthesis of International Experience and Implications for Kosovo Hiebl, Julian Hempel, Kevin SERVICE DELIVERY PUBLIC EMPLOYMENT SERVICES JOB ASSISTANCE LABOR MARKET Rapidly changing labor markets are affecting the service delivery model of Pubic Employment Agencies (PEAs). PEAs in Europe and beyond have come to adopt more comprehensive and client-centric services to satisfy the increasing needs of jobseekers and firms. In addition to expanding their range of services, PEAs have also become subject to increasing demands to improve their quality and efficiency. PEAs around the world are responding to increased demands by engaging in different types of partnerships. Besides collaboration with other public bodies, partnerships with non-public labor market actors such as private employment agencies, private training providers, and NGOs have become an increasingly important instrument for PEAs to increase coverage, quality, and efficiency of services. The main advantages of partnerships relate to improved exchange of information, better access to external expertise, as well as greater innovation and flexibility. International experience suggests that PEAs mainly benefit from better exchange of labor market information, access to a larger pool of vacancies and CVs, as well as flexibility and efficiency gains through contracting out employment services, training and other active measures to external providers. The Public Employment Agency of Kosovo can strongly benefit from engaging in partnerships with non-public providers. Kosovo’s employment policy framework acknowledges the role of non-public providers in delivering services. Given the limited experience with partnerships so far, however, it is important to follow a “learning by doing” approach that allows for the piloting and adequate sequencing of partnership arrangements while building capacity to manage such partnerships along the way. 2020-07-23T17:38:51Z 2020-07-23T17:38:51Z 2019-07 Report http://documents.worldbank.org/curated/en/711601592884500778/Improving-Public-Employment-Services-Through-Partnerships-with-Non-Public-Providers-Synthesis-of-international-experience-and-implications-for-Kosovo-Technical-Note http://hdl.handle.net/10986/34180 English CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Economic & Sector Work Economic & Sector Work :: Other Social Protection Study Europe and Central Asia Kosovo |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
SERVICE DELIVERY PUBLIC EMPLOYMENT SERVICES JOB ASSISTANCE LABOR MARKET |
| spellingShingle |
SERVICE DELIVERY PUBLIC EMPLOYMENT SERVICES JOB ASSISTANCE LABOR MARKET Hiebl, Julian Hempel, Kevin Improving Public Employment Services Through Partnerships with Non-Public Providers : Synthesis of International Experience and Implications for Kosovo |
| geographic_facet |
Europe and Central Asia Kosovo |
| description |
Rapidly changing labor markets are
affecting the service delivery model of Pubic Employment
Agencies (PEAs). PEAs in Europe and beyond have come to
adopt more comprehensive and client-centric services to
satisfy the increasing needs of jobseekers and firms. In
addition to expanding their range of services, PEAs have
also become subject to increasing demands to improve their
quality and efficiency. PEAs around the world are responding
to increased demands by engaging in different types of
partnerships. Besides collaboration with other public
bodies, partnerships with non-public labor market actors
such as private employment agencies, private training
providers, and NGOs have become an increasingly important
instrument for PEAs to increase coverage, quality, and
efficiency of services. The main advantages of partnerships
relate to improved exchange of information, better access to
external expertise, as well as greater innovation and
flexibility. International experience suggests that PEAs
mainly benefit from better exchange of labor market
information, access to a larger pool of vacancies and CVs,
as well as flexibility and efficiency gains through
contracting out employment services, training and other
active measures to external providers. The Public Employment
Agency of Kosovo can strongly benefit from engaging in
partnerships with non-public providers. Kosovo’s employment
policy framework acknowledges the role of non-public
providers in delivering services. Given the limited
experience with partnerships so far, however, it is
important to follow a “learning by doing” approach that
allows for the piloting and adequate sequencing of
partnership arrangements while building capacity to manage
such partnerships along the way. |
| format |
Report |
| author |
Hiebl, Julian Hempel, Kevin |
| author_facet |
Hiebl, Julian Hempel, Kevin |
| author_sort |
Hiebl, Julian |
| title |
Improving Public Employment Services Through Partnerships with Non-Public Providers : Synthesis of International Experience and Implications for Kosovo |
| title_short |
Improving Public Employment Services Through Partnerships with Non-Public Providers : Synthesis of International Experience and Implications for Kosovo |
| title_full |
Improving Public Employment Services Through Partnerships with Non-Public Providers : Synthesis of International Experience and Implications for Kosovo |
| title_fullStr |
Improving Public Employment Services Through Partnerships with Non-Public Providers : Synthesis of International Experience and Implications for Kosovo |
| title_full_unstemmed |
Improving Public Employment Services Through Partnerships with Non-Public Providers : Synthesis of International Experience and Implications for Kosovo |
| title_sort |
improving public employment services through partnerships with non-public providers : synthesis of international experience and implications for kosovo |
| publisher |
World Bank, Washington, DC |
| publishDate |
2020 |
| url |
http://documents.worldbank.org/curated/en/711601592884500778/Improving-Public-Employment-Services-Through-Partnerships-with-Non-Public-Providers-Synthesis-of-international-experience-and-implications-for-Kosovo-Technical-Note http://hdl.handle.net/10986/34180 |
| _version_ |
1764480273931567104 |