Improving Public Employment Services Through Partnerships with Non-Public Providers : Synthesis of International Experience and Implications for Kosovo
Rapidly changing labor markets are affecting the service delivery model of Pubic Employment Agencies (PEAs). PEAs in Europe and beyond have come to adopt more comprehensive and client-centric services to satisfy the increasing needs of jobseekers a...
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| Format: | Report |
| Language: | English |
| Published: |
World Bank, Washington, DC
2020
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| Online Access: | http://documents.worldbank.org/curated/en/711601592884500778/Improving-Public-Employment-Services-Through-Partnerships-with-Non-Public-Providers-Synthesis-of-international-experience-and-implications-for-Kosovo-Technical-Note http://hdl.handle.net/10986/34180 |
| Summary: | Rapidly changing labor markets are
affecting the service delivery model of Pubic Employment
Agencies (PEAs). PEAs in Europe and beyond have come to
adopt more comprehensive and client-centric services to
satisfy the increasing needs of jobseekers and firms. In
addition to expanding their range of services, PEAs have
also become subject to increasing demands to improve their
quality and efficiency. PEAs around the world are responding
to increased demands by engaging in different types of
partnerships. Besides collaboration with other public
bodies, partnerships with non-public labor market actors
such as private employment agencies, private training
providers, and NGOs have become an increasingly important
instrument for PEAs to increase coverage, quality, and
efficiency of services. The main advantages of partnerships
relate to improved exchange of information, better access to
external expertise, as well as greater innovation and
flexibility. International experience suggests that PEAs
mainly benefit from better exchange of labor market
information, access to a larger pool of vacancies and CVs,
as well as flexibility and efficiency gains through
contracting out employment services, training and other
active measures to external providers. The Public Employment
Agency of Kosovo can strongly benefit from engaging in
partnerships with non-public providers. Kosovo’s employment
policy framework acknowledges the role of non-public
providers in delivering services. Given the limited
experience with partnerships so far, however, it is
important to follow a “learning by doing” approach that
allows for the piloting and adequate sequencing of
partnership arrangements while building capacity to manage
such partnerships along the way. |
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