Creating a New Tourism Licensing and Grading System : Lessons from Rwanda
The tourism sector in Rwanda is growing rapidly, largely driven by gorilla trekking and the Meetings, Conventions, Incentives and Exhibitions (MICE) segments. Despite this growth and government prioritization of tourism, there had been a gap in the...
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| Format: | Report |
| Language: | English |
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World Bank, Washington, DC
2019
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| Online Access: | http://documents.worldbank.org/curated/en/971561562828095386/Creating-a-new-tourism-licensing-and-grading-system-Lessons-from-Rwanda http://hdl.handle.net/10986/32193 |
| Summary: | The tourism sector in Rwanda is growing
rapidly, largely driven by gorilla trekking and the
Meetings, Conventions, Incentives and Exhibitions (MICE)
segments. Despite this growth and government prioritization
of tourism, there had been a gap in the regulation of the
tourism sector, which was potentially affecting the
attractiveness of the Rwandan market as a tourism
destination and reducing the competitiveness of firms
providing tourism services. To help address this gap, the
World Bank Group (WBG), through the International Finance
Corporation (IFC) Advisory Services, provided technical
assistance in Rwanda over three years to support the
creation of a new tourism regulatory agency, operationalize
two new regulations, and license over 400 tourism entities
under challenging time and resource constraints. In working
with the Government of Rwanda and other stakeholders, IFC
learned several lessons that may be useful to other
practitioners who are considering: how to create and develop
a regulatory regime from scratch to respond to a specific
regulatory gap; how to place an emphasis on implementation
beyond pure policy work; and how to be flexible and
innovative to make the system as efficient as possible under
time and resource constraints. This note sets out what was
achieved, how it was achieved, and what was learned in the
process. Together with material on global best practices, it
is designed to provide a practical case study and share
implementation insight for. |
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