Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector

The note serves to show how smartphones and digital platforms/workflows can be effectively used to collect and process validation data about decentralized/dispersed frontline results. The case study shows that World Bank operations can help bring t...

Full description

Bibliographic Details
Main Authors:	Kaiser, Kai, Pena P. Weiss, Lilian, Chase, Claire, Hong, Hai Le Tuyen
Format:	Brief
Language:	English
Published:	World Bank, Washington, DC 2019
Subjects:	RURAL WATER SUPPLY AND SANITATION MOBILE COMMUNICATION TRANSPARENCY TELECOMMUNICATIONS INFORMATION AND COMMUNICATION TECHNOLOGY
Online Access:	http://documents.worldbank.org/curated/en/561161563521024143/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector http://hdl.handle.net/10986/32150

id	okr-10986-32150
recordtype	oai_dc
spelling	okr-10986-321502021-05-25T10:54:42Z Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector Kaiser, Kai Pena P. Weiss, Lilian Chase, Claire Hong, Hai Le Tuyen RURAL WATER SUPPLY AND SANITATION MOBILE COMMUNICATION TRANSPARENCY TELECOMMUNICATIONS INFORMATION AND COMMUNICATION TECHNOLOGY The note serves to show how smartphones and digital platforms/workflows can be effectively used to collect and process validation data about decentralized/dispersed frontline results. The case study shows that World Bank operations can help bring this type of digital platform–based approach to more mainstream government processes, particularly in the context of Program for Results, in this case for the rural water supply and sanitation operations. The note documents both the checklist approach and the realization of a web-based platform established to disclose water and sanitation program planning documents and resources to the public, along with a call center to deal with customer questions and concerns. The experience speaks to the question of how more versatile technology (cloud platforms, smartphones) together with institutional drivers can set the stage for new generation digital platforms taking root in governments like Vietnam, where paper-based processes and reporting persist. While technology is clearly secondary to getting the people and process parts of the equation right, getting the technology wrong may adversely disrupt the reform process, strengthening opposition or perpetuating the status quo. The major value added for the World Bank may be to help design and demonstrate robust and versatile platforms, including as part of results-based operations aligning to country systems. 2019-08-01T19:43:02Z 2019-08-01T19:43:02Z 2019-07 Brief http://documents.worldbank.org/curated/en/561161563521024143/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector http://hdl.handle.net/10986/32150 English Water Knowledge Notes; CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Brief East Asia and Pacific Vietnam
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	RURAL WATER SUPPLY AND SANITATION MOBILE COMMUNICATION TRANSPARENCY TELECOMMUNICATIONS INFORMATION AND COMMUNICATION TECHNOLOGY
spellingShingle	RURAL WATER SUPPLY AND SANITATION MOBILE COMMUNICATION TRANSPARENCY TELECOMMUNICATIONS INFORMATION AND COMMUNICATION TECHNOLOGY Kaiser, Kai Pena P. Weiss, Lilian Chase, Claire Hong, Hai Le Tuyen Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector
geographic_facet	East Asia and Pacific Vietnam
relation	Water Knowledge Notes;
description	The note serves to show how smartphones and digital platforms/workflows can be effectively used to collect and process validation data about decentralized/dispersed frontline results. The case study shows that World Bank operations can help bring this type of digital platform–based approach to more mainstream government processes, particularly in the context of Program for Results, in this case for the rural water supply and sanitation operations. The note documents both the checklist approach and the realization of a web-based platform established to disclose water and sanitation program planning documents and resources to the public, along with a call center to deal with customer questions and concerns. The experience speaks to the question of how more versatile technology (cloud platforms, smartphones) together with institutional drivers can set the stage for new generation digital platforms taking root in governments like Vietnam, where paper-based processes and reporting persist. While technology is clearly secondary to getting the people and process parts of the equation right, getting the technology wrong may adversely disrupt the reform process, strengthening opposition or perpetuating the status quo. The major value added for the World Bank may be to help design and demonstrate robust and versatile platforms, including as part of results-based operations aligning to country systems.
format	Brief
author	Kaiser, Kai Pena P. Weiss, Lilian Chase, Claire Hong, Hai Le Tuyen
author_facet	Kaiser, Kai Pena P. Weiss, Lilian Chase, Claire Hong, Hai Le Tuyen
author_sort	Kaiser, Kai
title	Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector
title_short	Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector
title_full	Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector
title_fullStr	Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector
title_full_unstemmed	Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector
title_sort	technology for results : using smartphones to verify results and serve the public in vietnam’s water sector
publisher	World Bank, Washington, DC
publishDate	2019
url	http://documents.worldbank.org/curated/en/561161563521024143/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector http://hdl.handle.net/10986/32150
_version_	1764475902834507776

Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector

Similar Items