Technology for Results : Using Smartphones to Verify Results and Serve the Public in Vietnam’s Water Sector
The note serves to show how smartphones and digital platforms/workflows can be effectively used to collect and process validation data about decentralized/dispersed frontline results. The case study shows that World Bank operations can help bring t...
| Main Authors: | , , , |
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| Format: | Brief |
| Language: | English |
| Published: |
World Bank, Washington, DC
2019
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/561161563521024143/Technology-for-Results-Using-Smartphones-to-Verify-Results-and-Serve-the-Public-in-Vietnam-s-Water-Sector http://hdl.handle.net/10986/32150 |
| Summary: | The note serves to show how smartphones
and digital platforms/workflows can be effectively used to
collect and process validation data about
decentralized/dispersed frontline results. The case study
shows that World Bank operations can help bring this type of
digital platform–based approach to more mainstream
government processes, particularly in the context of Program
for Results, in this case for the rural water supply and
sanitation operations. The note documents both the checklist
approach and the realization of a web-based platform
established to disclose water and sanitation program
planning documents and resources to the public, along with a
call center to deal with customer questions and concerns.
The experience speaks to the question of how more versatile
technology (cloud platforms, smartphones) together with
institutional drivers can set the stage for new generation
digital platforms taking root in governments like Vietnam,
where paper-based processes and reporting persist. While
technology is clearly secondary to getting the people and
process parts of the equation right, getting the technology
wrong may adversely disrupt the reform process,
strengthening opposition or perpetuating the status quo. The
major value added for the World Bank may be to help design
and demonstrate robust and versatile platforms, including as
part of results-based operations aligning to country systems. |
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