Social Accountability and Service Delivery : Experimental Evidence from Uganda
Corruption and mismanagement of public resources can affect the quality of government services and undermine growth. Can citizens in poor communities be empowered to demand better-quality public investments? This paper looks at whether providing so...
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World Bank, Washington, DC
2018
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| Online Access: | http://documents.worldbank.org/curated/en/836191526913938694/Social-accountability-and-service-delivery-experimental-evidence-from-Uganda http://hdl.handle.net/10986/29859 |
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okr-10986-298592021-06-08T14:42:46Z Social Accountability and Service Delivery : Experimental Evidence from Uganda Fiala, Nathan Premand, Patrick SOCIAL ACCOUNTABILITY SERVICE DELIVERY COMMUNITY TRAINING SCORECARDS CORRUPTION Corruption and mismanagement of public resources can affect the quality of government services and undermine growth. Can citizens in poor communities be empowered to demand better-quality public investments? This paper looks at whether providing social accountability training and information on project performance can lead to improvements in local development projects. It finds that offering communities a combination of training and information on project quality leads to significant improvements in household welfare. However, providing either social accountability training or project quality information by itself has no welfare effect. These results are concentrated in areas that are reported by local officials as more corrupt or mismanaged. The impacts appear to come from community members increasing their monitoring of local projects, making more complaints to local and central officials, and cooperating more. The paper also finds modest improvements in people's trust in the central government. The study is unique in its size and integration in a national program. The results suggest that government-led, large-scale social accountability programs can strengthen communities' ability to improve service delivery. 2018-05-23T20:00:48Z 2018-05-23T20:00:48Z 2018-05 Working Paper http://documents.worldbank.org/curated/en/836191526913938694/Social-accountability-and-service-delivery-experimental-evidence-from-Uganda http://hdl.handle.net/10986/29859 English Policy Research Working Paper;No. 8449 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Policy Research Working Paper Africa Uganda |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English |
| topic |
SOCIAL ACCOUNTABILITY SERVICE DELIVERY COMMUNITY TRAINING SCORECARDS CORRUPTION |
| spellingShingle |
SOCIAL ACCOUNTABILITY SERVICE DELIVERY COMMUNITY TRAINING SCORECARDS CORRUPTION Fiala, Nathan Premand, Patrick Social Accountability and Service Delivery : Experimental Evidence from Uganda |
| geographic_facet |
Africa Uganda |
| relation |
Policy Research Working Paper;No. 8449 |
| description |
Corruption and mismanagement of public
resources can affect the quality of government services and
undermine growth. Can citizens in poor communities be
empowered to demand better-quality public investments? This
paper looks at whether providing social accountability
training and information on project performance can lead to
improvements in local development projects. It finds that
offering communities a combination of training and
information on project quality leads to significant
improvements in household welfare. However, providing either
social accountability training or project quality
information by itself has no welfare effect. These results
are concentrated in areas that are reported by local
officials as more corrupt or mismanaged. The impacts appear
to come from community members increasing their monitoring
of local projects, making more complaints to local and
central officials, and cooperating more. The paper also
finds modest improvements in people's trust in the
central government. The study is unique in its size and
integration in a national program. The results suggest that
government-led, large-scale social accountability programs
can strengthen communities' ability to improve service delivery. |
| format |
Working Paper |
| author |
Fiala, Nathan Premand, Patrick |
| author_facet |
Fiala, Nathan Premand, Patrick |
| author_sort |
Fiala, Nathan |
| title |
Social Accountability and Service Delivery : Experimental Evidence from Uganda |
| title_short |
Social Accountability and Service Delivery : Experimental Evidence from Uganda |
| title_full |
Social Accountability and Service Delivery : Experimental Evidence from Uganda |
| title_fullStr |
Social Accountability and Service Delivery : Experimental Evidence from Uganda |
| title_full_unstemmed |
Social Accountability and Service Delivery : Experimental Evidence from Uganda |
| title_sort |
social accountability and service delivery : experimental evidence from uganda |
| publisher |
World Bank, Washington, DC |
| publishDate |
2018 |
| url |
http://documents.worldbank.org/curated/en/836191526913938694/Social-accountability-and-service-delivery-experimental-evidence-from-Uganda http://hdl.handle.net/10986/29859 |
| _version_ |
1764470568907702272 |