Accountability in Public Services in South Africa
This report discusses selected issues regarding accountability in public services. The introduction discusses the accountability framework that will be used for the report. Chapter 1 assesses South Africa's progress on service access and quali...
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Format: | Report |
Language: | English |
Published: |
World Bank, Washington, DC
2018
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Online Access: | http://documents.worldbank.org/curated/en/707121468164063748/South-Africa-Accountability-in-public-services-in-South-Africa http://hdl.handle.net/10986/29723 |
Summary: | This report discusses selected issues
regarding accountability in public services. The
introduction discusses the accountability framework that
will be used for the report. Chapter 1 assesses South
Africa's progress on service access and quality, and
summarizes recent policy initiatives. Chapters 2, 3, and 4
describe the international and South African experience with
mechanisms that seek to improve accountability - public
sector reform, citizen report cards, and others - and
posits hypotheses to be explored in the following chapters.
Chapter 5 applies the World Bank's accountability
framework to a participatory assessment of services in six
municipalities in South Africa. Chapters 6 and 7 apply the
framework to the education and water and sanitation sectors.
Chapter 8 explains why community-driven development does not
factor in any main South African development programs.
Chapter 9 explains the continuing learning practices
pioneered in the manufacturing sector and addresses how
these practices might be used by the South African
government to effect change. Chapter 10 summarizes the
conclusions, translates these into main hypotheses to be
tested in future work, and formulates a number of policy
recommendations for public debate. |
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