Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization

Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization

This research note investigates the impact of phone reminders on response rates in the context of a web-based survey in an international organization, the World Bank. After randomly assigning treatment to 248 survey participants, the study finds an...

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Bibliographic Details
Main Author: Smets, Lodewijk
Format: Working Paper
Language:English
Published: World Bank, Washington, DC 2018
Subjects:
SURVEYS
INTERNATIONAL ORGANIZATION
RESPONSE RATE
PHONE REMINDERS
COMPLIANCE
SURVEY OVERLOAD
Online Access:http://documents.worldbank.org/curated/en/952291516205486735/Impact-of-phone-reminders-on-survey-response-rates-evidence-from-a-web-based-survey-in-an-international-organization
http://hdl.handle.net/10986/29215
id okr-10986-29215
recordtype oai_dc
spelling okr-10986-292152021-06-08T14:42:48Z Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization Smets, Lodewijk SURVEYS INTERNATIONAL ORGANIZATION RESPONSE RATE PHONE REMINDERS COMPLIANCE SURVEY OVERLOAD This research note investigates the impact of phone reminders on response rates in the context of a web-based survey in an international organization, the World Bank. After randomly assigning treatment to 248 survey participants, the study finds an intention-to-treat effect of 19.86 percentage points. Given a relatively low treatment compliance rate (31 percent), the estimated average effect of treatment-on-the-treated is even larger, corresponding to an increase of 64 percentage points. Therefore, if ways can be found to increase treatment compliance, high response rates are attainable. This may lead World Bank surveyors to turn to sample surveys more often, reducing survey overload in the institution. 2018-01-23T16:43:43Z 2018-01-23T16:43:43Z 2018-01 Working Paper http://documents.worldbank.org/curated/en/952291516205486735/Impact-of-phone-reminders-on-survey-response-rates-evidence-from-a-web-based-survey-in-an-international-organization http://hdl.handle.net/10986/29215 English Policy Research Working Paper;No. 8305 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Policy Research Working Paper
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
topic SURVEYS
INTERNATIONAL ORGANIZATION
RESPONSE RATE
PHONE REMINDERS
COMPLIANCE
SURVEY OVERLOAD
spellingShingle SURVEYS
INTERNATIONAL ORGANIZATION
RESPONSE RATE
PHONE REMINDERS
COMPLIANCE
SURVEY OVERLOAD
Smets, Lodewijk
Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization
relation Policy Research Working Paper;No. 8305
description This research note investigates the impact of phone reminders on response rates in the context of a web-based survey in an international organization, the World Bank. After randomly assigning treatment to 248 survey participants, the study finds an intention-to-treat effect of 19.86 percentage points. Given a relatively low treatment compliance rate (31 percent), the estimated average effect of treatment-on-the-treated is even larger, corresponding to an increase of 64 percentage points. Therefore, if ways can be found to increase treatment compliance, high response rates are attainable. This may lead World Bank surveyors to turn to sample surveys more often, reducing survey overload in the institution.
format Working Paper
author Smets, Lodewijk
author_facet Smets, Lodewijk
author_sort Smets, Lodewijk
title Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization
title_short Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization
title_full Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization
title_fullStr Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization
title_full_unstemmed Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization
title_sort impact of phone reminders on survey response rates : evidence from a web-based survey in an international organization
publisher World Bank, Washington, DC
publishDate 2018
url http://documents.worldbank.org/curated/en/952291516205486735/Impact-of-phone-reminders-on-survey-response-rates-evidence-from-a-web-based-survey-in-an-international-organization
http://hdl.handle.net/10986/29215
_version_ 1764468781666533376

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