Impact of Phone Reminders on Survey Response Rates : Evidence from a Web-Based Survey in an International Organization
This research note investigates the impact of phone reminders on response rates in the context of a web-based survey in an international organization, the World Bank. After randomly assigning treatment to 248 survey participants, the study finds an...
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| Format: | Working Paper |
| Language: | English |
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World Bank, Washington, DC
2018
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| Online Access: | http://documents.worldbank.org/curated/en/952291516205486735/Impact-of-phone-reminders-on-survey-response-rates-evidence-from-a-web-based-survey-in-an-international-organization http://hdl.handle.net/10986/29215 |
| Summary: | This research note investigates the
impact of phone reminders on response rates in the context
of a web-based survey in an international organization, the
World Bank. After randomly assigning treatment to 248 survey
participants, the study finds an intention-to-treat effect
of 19.86 percentage points. Given a relatively low treatment
compliance rate (31 percent), the estimated average effect
of treatment-on-the-treated is even larger, corresponding to
an increase of 64 percentage points. Therefore, if ways can
be found to increase treatment compliance, high response
rates are attainable. This may lead World Bank surveyors to
turn to sample surveys more often, reducing survey overload
in the institution. |
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