Does Feedback Matter? : Evidence from Agricultural Services

We design a field experiment to test whether eliciting feedback can affect demand for a service. We randomly assign different feedback tools in the context of an agricultural service and track their impact on farmers' demand. We find large demand effects, in the current and following agricultur...

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Bibliographic Details
Main Authors:	Jones, Maria, Kondylis, Florence
Format:	Journal Article
Published:	Elsevier 2018
Subjects:	AGRICULTURAL SERVICES EXTENSION FEE FOR SERVICE CITIZEN ENGAGEMENT DEMAND SPILLOVERS TRAINING
Online Access:	http://hdl.handle.net/10986/29132

id	okr-10986-29132
recordtype	oai_dc
spelling	okr-10986-291322021-05-25T10:54:42Z Does Feedback Matter? : Evidence from Agricultural Services Jones, Maria Kondylis, Florence AGRICULTURAL SERVICES EXTENSION FEE FOR SERVICE CITIZEN ENGAGEMENT DEMAND SPILLOVERS TRAINING We design a field experiment to test whether eliciting feedback can affect demand for a service. We randomly assign different feedback tools in the context of an agricultural service and track their impact on farmers' demand. We find large demand effects, in the current and following agricultural seasons. These demand effects spill over, as non-client farmers in the vicinity of treated groups are more likely to sign up. Announcing monitoring to trainers across treatment and control communities has little effect on trainers' effort. We conclude that increasing farmers' control over the quality and content leads their higher demand for the service. 2018-01-10T17:39:42Z 2018-01-10T17:39:42Z 2018-03 Journal Article Journal of Development Economics 0304-3878 http://hdl.handle.net/10986/29132 CC BY-NC-ND 3.0 IGO http://creativecommons.org/licenses/by-nc-nd/3.0/igo World Bank Elsevier Publications & Research :: Journal Article Publications & Research Africa Rwanda
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
topic	AGRICULTURAL SERVICES EXTENSION FEE FOR SERVICE CITIZEN ENGAGEMENT DEMAND SPILLOVERS TRAINING
spellingShingle	AGRICULTURAL SERVICES EXTENSION FEE FOR SERVICE CITIZEN ENGAGEMENT DEMAND SPILLOVERS TRAINING Jones, Maria Kondylis, Florence Does Feedback Matter? : Evidence from Agricultural Services
geographic_facet	Africa Rwanda
description	We design a field experiment to test whether eliciting feedback can affect demand for a service. We randomly assign different feedback tools in the context of an agricultural service and track their impact on farmers' demand. We find large demand effects, in the current and following agricultural seasons. These demand effects spill over, as non-client farmers in the vicinity of treated groups are more likely to sign up. Announcing monitoring to trainers across treatment and control communities has little effect on trainers' effort. We conclude that increasing farmers' control over the quality and content leads their higher demand for the service.
format	Journal Article
author	Jones, Maria Kondylis, Florence
author_facet	Jones, Maria Kondylis, Florence
author_sort	Jones, Maria
title	Does Feedback Matter? : Evidence from Agricultural Services
title_short	Does Feedback Matter? : Evidence from Agricultural Services
title_full	Does Feedback Matter? : Evidence from Agricultural Services
title_fullStr	Does Feedback Matter? : Evidence from Agricultural Services
title_full_unstemmed	Does Feedback Matter? : Evidence from Agricultural Services
title_sort	does feedback matter? : evidence from agricultural services
publisher	Elsevier
publishDate	2018
url	http://hdl.handle.net/10986/29132
_version_	1764468574184800256

Does Feedback Matter? : Evidence from Agricultural Services

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