Change Management That Works : Making Impacts in Challenging Environments

Achieving better governance has been a central problem for development. When public services are not delivered as intended, reform action becomes necessary and that involves deliberate activities to change laws, structures, and processes to improve...

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Main Authors:	Hughes, Caroline, So, Sokbunthoeun, Ariadharma, Erwin, April, Leah
Format:	Working Paper
Language:	English
Published:	World Bank, Washington, DC 2017
Subjects:	CHANGE MANAGEMENT POLITICAL ECONOMY CONTEXT PUBLIC FINANCE MANAGEMENT FMIS
Online Access:	http://documents.worldbank.org/curated/en/965071512568885187/Change-management-that-works-making-impacts-in-challenging-environments http://hdl.handle.net/10986/28988

id	okr-10986-28988
recordtype	oai_dc
spelling	okr-10986-289882021-06-08T14:42:47Z Change Management That Works : Making Impacts in Challenging Environments Hughes, Caroline So, Sokbunthoeun Ariadharma, Erwin April, Leah CHANGE MANAGEMENT POLITICAL ECONOMY CONTEXT PUBLIC FINANCE MANAGEMENT FMIS Achieving better governance has been a central problem for development. When public services are not delivered as intended, reform action becomes necessary and that involves deliberate activities to change laws, structures, and processes to improve public sector performance and benefit public service users. The key challenge is that changes in the design of the institution or its procedures do not necessarily translate into immediate changes in the behavior of relevant actors. A central problem of public sector reform is ensuring that changes in laws and policies also prompts changes in the way that people work, so that service delivery improves. There is no one-size-fits-all approach ensuring that change happens the desirable way; however, experiences from the field suggest that a useful combination of political economy analysis with change management tools can help to maximize positive impacts. Different contexts will require different approaches to change management, and therefore political economy analysis can be used productively to design a targeted change management strategy that builds on existing strengths and opportunities. Greater integration of political economy analysis into change management assessments has been helpful in deepening understanding of attitudes to change within these particular contexts. This has allowed more effective leveraging of the opportunities for reform through the more systematic tailoring of change management strategies to different sets of issues emerging among particular groups of actors. Cambodia and Indonesia, the case studies presented in the paper, help to illustrate this. 2017-12-07T21:43:38Z 2017-12-07T21:43:38Z 2017-12 Working Paper http://documents.worldbank.org/curated/en/965071512568885187/Change-management-that-works-making-impacts-in-challenging-environments http://hdl.handle.net/10986/28988 English Policy Research Working Paper;No. 8265 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Policy Research Working Paper East Asia and Pacific Cambodia Indonesia
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English
topic	CHANGE MANAGEMENT POLITICAL ECONOMY CONTEXT PUBLIC FINANCE MANAGEMENT FMIS
spellingShingle	CHANGE MANAGEMENT POLITICAL ECONOMY CONTEXT PUBLIC FINANCE MANAGEMENT FMIS Hughes, Caroline So, Sokbunthoeun Ariadharma, Erwin April, Leah Change Management That Works : Making Impacts in Challenging Environments
geographic_facet	East Asia and Pacific Cambodia Indonesia
relation	Policy Research Working Paper;No. 8265
description	Achieving better governance has been a central problem for development. When public services are not delivered as intended, reform action becomes necessary and that involves deliberate activities to change laws, structures, and processes to improve public sector performance and benefit public service users. The key challenge is that changes in the design of the institution or its procedures do not necessarily translate into immediate changes in the behavior of relevant actors. A central problem of public sector reform is ensuring that changes in laws and policies also prompts changes in the way that people work, so that service delivery improves. There is no one-size-fits-all approach ensuring that change happens the desirable way; however, experiences from the field suggest that a useful combination of political economy analysis with change management tools can help to maximize positive impacts. Different contexts will require different approaches to change management, and therefore political economy analysis can be used productively to design a targeted change management strategy that builds on existing strengths and opportunities. Greater integration of political economy analysis into change management assessments has been helpful in deepening understanding of attitudes to change within these particular contexts. This has allowed more effective leveraging of the opportunities for reform through the more systematic tailoring of change management strategies to different sets of issues emerging among particular groups of actors. Cambodia and Indonesia, the case studies presented in the paper, help to illustrate this.
format	Working Paper
author	Hughes, Caroline So, Sokbunthoeun Ariadharma, Erwin April, Leah
author_facet	Hughes, Caroline So, Sokbunthoeun Ariadharma, Erwin April, Leah
author_sort	Hughes, Caroline
title	Change Management That Works : Making Impacts in Challenging Environments
title_short	Change Management That Works : Making Impacts in Challenging Environments
title_full	Change Management That Works : Making Impacts in Challenging Environments
title_fullStr	Change Management That Works : Making Impacts in Challenging Environments
title_full_unstemmed	Change Management That Works : Making Impacts in Challenging Environments
title_sort	change management that works : making impacts in challenging environments
publisher	World Bank, Washington, DC
publishDate	2017
url	http://documents.worldbank.org/curated/en/965071512568885187/Change-management-that-works-making-impacts-in-challenging-environments http://hdl.handle.net/10986/28988
_version_	1764468205710999552

Change Management That Works : Making Impacts in Challenging Environments

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