Change Management That Works : Making Impacts in Challenging Environments
Achieving better governance has been a central problem for development. When public services are not delivered as intended, reform action becomes necessary and that involves deliberate activities to change laws, structures, and processes to improve...
| Main Authors: | , , , |
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| Format: | Working Paper |
| Language: | English |
| Published: |
World Bank, Washington, DC
2017
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/965071512568885187/Change-management-that-works-making-impacts-in-challenging-environments http://hdl.handle.net/10986/28988 |
| Summary: | Achieving better governance has been a
central problem for development. When public services are
not delivered as intended, reform action becomes necessary
and that involves deliberate activities to change laws,
structures, and processes to improve public sector
performance and benefit public service users. The key
challenge is that changes in the design of the institution
or its procedures do not necessarily translate into
immediate changes in the behavior of relevant actors. A
central problem of public sector reform is ensuring that
changes in laws and policies also prompts changes in the way
that people work, so that service delivery improves. There
is no one-size-fits-all approach ensuring that change
happens the desirable way; however, experiences from the
field suggest that a useful combination of political economy
analysis with change management tools can help to maximize
positive impacts. Different contexts will require different
approaches to change management, and therefore political
economy analysis can be used productively to design a
targeted change management strategy that builds on existing
strengths and opportunities. Greater integration of
political economy analysis into change management
assessments has been helpful in deepening understanding of
attitudes to change within these particular contexts. This
has allowed more effective leveraging of the opportunities
for reform through the more systematic tailoring of change
management strategies to different sets of issues emerging
among particular groups of actors. Cambodia and Indonesia,
the case studies presented in the paper, help to illustrate this. |
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