Information and Service Delivery : Case Studies from Kenya and Ethiopia
This monograph probes the role of information in service delivery by focusing on key sectors in Kenya and Ethiopia. Findings from comparative studies done in 2005-06 in the health, education, and water and sanitation sectors plus public and private...
| Main Authors: | , , |
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| Format: | Working Paper |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2017
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/816591468036308542/Information-and-service-delivery-case-studies-from-Kenya-and-Ethiopia http://hdl.handle.net/10986/28278 |
| Summary: | This monograph probes the role of
information in service delivery by focusing on key sectors
in Kenya and Ethiopia. Findings from comparative studies
done in 2005-06 in the health, education, and water and
sanitation sectors plus public and private partnerships
(PPPs) illustrate the significance of information access to
delivery of quality services. Linking information access to
service delivery is instructive to deepen institutional
reforms around transparency and governance. This volume
contends that three constraints-governance, trust, and
technology deficits-impede information flows for service
delivery in Ethiopia and Kenya. Although these constraints
are formidable, the cases reveal that reforms in the
governance arena have began to make a difference in the
domain of service delivery. Using local researchers for this
study has contributed to the World Bank's vision and
mission of strengthening knowledge production by local
institutions, particularly in Africa, where the low rate of
the input of indigenous voices in the development debates is
a growing concern. Augmenting the corpus of knowledge about
African issues by Africans also fits into the objective of
capacity building: providing local experts the opportunities
to research and highlight experiences on the ground. As more
countries embark on public sector reforms that deepen
transparent information mechanisms and better service
delivery, the need for more of these studies will increase.
What the authors of this study have articulated is a rich
research agenda that ties information access and service
provision-research that should help advance policy dialogue
with actors involved in public sector and governance reforms. |
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