Regional Collaboration on IT-Enabled Services : Smart Strategies for Jobs & Growth in South Asia
The new millennium catalyzed a shift in the focus of South Asian economies to the service sector. The South Asian countries share many common characteristics - a young population, familiarity with the English language, and an emphasis on quantitati...
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| Format: | Working Paper |
| Language: | English en_US |
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Colombo: World Bank
2017
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| Subjects: | |
| Online Access: | http://documents.worldbank.org/curated/en/331311468113955896/Final-full-report http://hdl.handle.net/10986/28250 |
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okr-10986-28250 |
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| recordtype |
oai_dc |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
ACCOUNTING ADB ADSL AFFORDABLE ACCESS ANIMATION ASYMMETRIC DIGITAL SUBSCRIBER LINE BACK-OFFICE BANDWIDTH BUSINESS CENTERS BUSINESS CONTINUITY BUSINESS DEVELOPMENT BUSINESS ENVIRONMENT BUSINESS OPPORTUNITIES BUSINESS PROCESS BUSINESS PROMOTION BUSINESS RELATIONS BUSINESS RELATIONSHIPS BUSINESS SERVICES BUSINESS ASSESSMENT BUSINESS · REPUTATION BUSINESS-TO-BUSINESS BUSINESSES CALL CENTER CALL CENTERS CAPABILITY CAPITAL INVESTMENT CERTIFICATION CHAMBER OF COMMERCE COMMERCE COMMERCIAL ACTIVITY COMMUNICATION TECHNOLOGY COMMUNICATIONS TECHNOLOGY CONNECTIVITY CONNECTIVITY INFRASTRUCTURE CONSTRUCTION COPYRIGHT CREDIT CARD CUSTOMER SERVICE DATA ENTRY DATA PROCESSING DIGITAL NETWORK DIGITAL SUBSCRIBER DOCUMENT MANAGEMENT DOMAIN E-GOVERNANCE ECONOMIC COOPERATION ECONOMIC GROWTH ELECTRONIC DATA EMERGING MARKETS EMPLOYMENT ENABLING ENVIRONMENT ENTREPRENEURSHIP EQUIPMENT EXPORT EARNINGS FINANCIAL INDUSTRY FINANCIAL SERVICES FINANCIAL SERVICES INDUSTRIES FISHERIES FOREIGN DIRECT INVESTMENT FOREIGN EXCHANGE FOREIGN INVESTMENT FOREIGN INVESTMENTS GLOBAL MARKET GLOBAL MARKETS GLOBAL WARMING GOVERNMENT POLICIES GOVERNMENT POLICY GRAPHICS HARDWARE HUMAN CAPITAL HUMAN RESOURCE HUMAN RESOURCE DEVELOPMENT HUMAN RESOURCES ICT INDUSTRIAL SITES INDUSTRY STANDARDS INFLATION INFORMATION SERVICES INFORMATION SYSTEMS INFORMATION TECHNOLOGY INFRASTRUCTURE DEVELOPMENT INSTITUTION INSURANCE INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY PROTECTION INTELLECTUAL PROPERTY RIGHT INTEREST RATES INTERFACE INTERNATIONAL STANDARDS INTERNATIONAL TELECOMMUNICATIONS INTERNATIONAL TRADE INTERNET SERVICE PROVIDER IP ISP JOINT VENTURE JOINT VENTURES KNOWLEDGE SHARING LABOR COSTS LAWS LICENSES LITERACY RATE MANUFACTURING MANUFACTURING INDUSTRIES MARKET SHARE MARKETING MATERIAL MIGRATION NEW MARKETS OFFICE PROCESSING OUTSOURCING POLICY ENVIRONMENT POLICY FRAMEWORK POTENTIAL INVESTORS PRIVATE PARTNERSHIP PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PRIVATE SECTOR PARTICIPATION PRODUCTIVITY PROJECT MANAGEMENT PROTOCOL PUBLIC UTILITY PURCHASING POWER QUALITY OF SERVICE QUERIES R&D REAL ESTATE DEVELOPMENT REGULATORY FRAMEWORK RESULTS SAVINGS SECURITIES SERVER SERVICE LEVEL AGREEMENTS SERVICE PROVIDERS SERVICE-LEVEL AGREEMENT SLA SOFTWARE DEVELOPMENT STANDARDIZATION SUBSIDIARY TAX INCENTIVES TAXATION TECHNICAL SUPPORT TECHNOLOGY PARK TECHNOLOGY PARKS TECHNOLOGY TRANSFER TELECOM TELECOMMUNICATION TELECOMMUNICATIONS INFRASTRUCTURE TELEPHONE TELEPHONE NETWORK TELEPHONY TERRORISM TRAINING COURSES TRANSMISSION TRANSPORT VOICE OVER IP VOIP VSAT WAGES WEB WEB DESIGN WEB SITE |
| spellingShingle |
ACCOUNTING ADB ADSL AFFORDABLE ACCESS ANIMATION ASYMMETRIC DIGITAL SUBSCRIBER LINE BACK-OFFICE BANDWIDTH BUSINESS CENTERS BUSINESS CONTINUITY BUSINESS DEVELOPMENT BUSINESS ENVIRONMENT BUSINESS OPPORTUNITIES BUSINESS PROCESS BUSINESS PROMOTION BUSINESS RELATIONS BUSINESS RELATIONSHIPS BUSINESS SERVICES BUSINESS ASSESSMENT BUSINESS · REPUTATION BUSINESS-TO-BUSINESS BUSINESSES CALL CENTER CALL CENTERS CAPABILITY CAPITAL INVESTMENT CERTIFICATION CHAMBER OF COMMERCE COMMERCE COMMERCIAL ACTIVITY COMMUNICATION TECHNOLOGY COMMUNICATIONS TECHNOLOGY CONNECTIVITY CONNECTIVITY INFRASTRUCTURE CONSTRUCTION COPYRIGHT CREDIT CARD CUSTOMER SERVICE DATA ENTRY DATA PROCESSING DIGITAL NETWORK DIGITAL SUBSCRIBER DOCUMENT MANAGEMENT DOMAIN E-GOVERNANCE ECONOMIC COOPERATION ECONOMIC GROWTH ELECTRONIC DATA EMERGING MARKETS EMPLOYMENT ENABLING ENVIRONMENT ENTREPRENEURSHIP EQUIPMENT EXPORT EARNINGS FINANCIAL INDUSTRY FINANCIAL SERVICES FINANCIAL SERVICES INDUSTRIES FISHERIES FOREIGN DIRECT INVESTMENT FOREIGN EXCHANGE FOREIGN INVESTMENT FOREIGN INVESTMENTS GLOBAL MARKET GLOBAL MARKETS GLOBAL WARMING GOVERNMENT POLICIES GOVERNMENT POLICY GRAPHICS HARDWARE HUMAN CAPITAL HUMAN RESOURCE HUMAN RESOURCE DEVELOPMENT HUMAN RESOURCES ICT INDUSTRIAL SITES INDUSTRY STANDARDS INFLATION INFORMATION SERVICES INFORMATION SYSTEMS INFORMATION TECHNOLOGY INFRASTRUCTURE DEVELOPMENT INSTITUTION INSURANCE INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY PROTECTION INTELLECTUAL PROPERTY RIGHT INTEREST RATES INTERFACE INTERNATIONAL STANDARDS INTERNATIONAL TELECOMMUNICATIONS INTERNATIONAL TRADE INTERNET SERVICE PROVIDER IP ISP JOINT VENTURE JOINT VENTURES KNOWLEDGE SHARING LABOR COSTS LAWS LICENSES LITERACY RATE MANUFACTURING MANUFACTURING INDUSTRIES MARKET SHARE MARKETING MATERIAL MIGRATION NEW MARKETS OFFICE PROCESSING OUTSOURCING POLICY ENVIRONMENT POLICY FRAMEWORK POTENTIAL INVESTORS PRIVATE PARTNERSHIP PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PRIVATE SECTOR PARTICIPATION PRODUCTIVITY PROJECT MANAGEMENT PROTOCOL PUBLIC UTILITY PURCHASING POWER QUALITY OF SERVICE QUERIES R&D REAL ESTATE DEVELOPMENT REGULATORY FRAMEWORK RESULTS SAVINGS SECURITIES SERVER SERVICE LEVEL AGREEMENTS SERVICE PROVIDERS SERVICE-LEVEL AGREEMENT SLA SOFTWARE DEVELOPMENT STANDARDIZATION SUBSIDIARY TAX INCENTIVES TAXATION TECHNICAL SUPPORT TECHNOLOGY PARK TECHNOLOGY PARKS TECHNOLOGY TRANSFER TELECOM TELECOMMUNICATION TELECOMMUNICATIONS INFRASTRUCTURE TELEPHONE TELEPHONE NETWORK TELEPHONY TERRORISM TRAINING COURSES TRANSMISSION TRANSPORT VOICE OVER IP VOIP VSAT WAGES WEB WEB DESIGN WEB SITE Ahmed, Sadiq May, Ernesto Bell, Simon C. Haththotuwa, Manju Regional Collaboration on IT-Enabled Services : Smart Strategies for Jobs & Growth in South Asia |
| geographic_facet |
South Asia South Asia Sri Lanka |
| description |
The new millennium catalyzed a shift in
the focus of South Asian economies to the service sector.
The South Asian countries share many common characteristics
- a young population, familiarity with the English language,
and an emphasis on quantitative skills at the school level.
This report on "Regional Collaboration on Information
Technology (IT) Enabled Services-Smart Strategies for Jobs
and Growth in South Asia" was initiated by the South
Asia regional programs and South Asia poverty reduction,
economic policy, finance and private sector development
unit. It responds to a need expressed by our client
countries for World Bank support to build their capability
in the IT enabled services sector. The current study was
commissioned with a view to facilitate their efforts through
regional collaboration. This study suggests collaborative
initiatives that could drive the growth of the industry
through a two pronged approach: increase business through
joint promotional activities, sub-contracting of work,
building common standards and world class business
practices; and develop supply side resources such as skills,
support infrastructure and enabling policies. This study
makes practical recommendations for collaborative growth
between the countries in South Asia, who aspire to become
the region of choice for global outsourcing. |
| format |
Publications & Research :: Working Paper |
| author |
Ahmed, Sadiq May, Ernesto Bell, Simon C. Haththotuwa, Manju |
| author_facet |
Ahmed, Sadiq May, Ernesto Bell, Simon C. Haththotuwa, Manju |
| author_sort |
Ahmed, Sadiq |
| title |
Regional Collaboration on IT-Enabled Services : Smart Strategies for Jobs & Growth in South Asia |
| title_short |
Regional Collaboration on IT-Enabled Services : Smart Strategies for Jobs & Growth in South Asia |
| title_full |
Regional Collaboration on IT-Enabled Services : Smart Strategies for Jobs & Growth in South Asia |
| title_fullStr |
Regional Collaboration on IT-Enabled Services : Smart Strategies for Jobs & Growth in South Asia |
| title_full_unstemmed |
Regional Collaboration on IT-Enabled Services : Smart Strategies for Jobs & Growth in South Asia |
| title_sort |
regional collaboration on it-enabled services : smart strategies for jobs & growth in south asia |
| publisher |
Colombo: World Bank |
| publishDate |
2017 |
| url |
http://documents.worldbank.org/curated/en/331311468113955896/Final-full-report http://hdl.handle.net/10986/28250 |
| _version_ |
1764465811144048640 |
| spelling |
okr-10986-282502021-04-23T14:04:46Z Regional Collaboration on IT-Enabled Services : Smart Strategies for Jobs & Growth in South Asia Ahmed, Sadiq May, Ernesto Bell, Simon C. Haththotuwa, Manju ACCOUNTING ADB ADSL AFFORDABLE ACCESS ANIMATION ASYMMETRIC DIGITAL SUBSCRIBER LINE BACK-OFFICE BANDWIDTH BUSINESS CENTERS BUSINESS CONTINUITY BUSINESS DEVELOPMENT BUSINESS ENVIRONMENT BUSINESS OPPORTUNITIES BUSINESS PROCESS BUSINESS PROMOTION BUSINESS RELATIONS BUSINESS RELATIONSHIPS BUSINESS SERVICES BUSINESS ASSESSMENT BUSINESS · REPUTATION BUSINESS-TO-BUSINESS BUSINESSES CALL CENTER CALL CENTERS CAPABILITY CAPITAL INVESTMENT CERTIFICATION CHAMBER OF COMMERCE COMMERCE COMMERCIAL ACTIVITY COMMUNICATION TECHNOLOGY COMMUNICATIONS TECHNOLOGY CONNECTIVITY CONNECTIVITY INFRASTRUCTURE CONSTRUCTION COPYRIGHT CREDIT CARD CUSTOMER SERVICE DATA ENTRY DATA PROCESSING DIGITAL NETWORK DIGITAL SUBSCRIBER DOCUMENT MANAGEMENT DOMAIN E-GOVERNANCE E-MAIL ECONOMIC COOPERATION ECONOMIC GROWTH ELECTRONIC DATA EMERGING MARKETS EMPLOYMENT ENABLING ENVIRONMENT ENTREPRENEURSHIP EQUIPMENT EXPORT EARNINGS FINANCIAL INDUSTRY FINANCIAL SERVICES FINANCIAL SERVICES INDUSTRIES FISHERIES FOREIGN DIRECT INVESTMENT FOREIGN EXCHANGE FOREIGN INVESTMENT FOREIGN INVESTMENTS GLOBAL MARKET GLOBAL MARKETS GLOBAL WARMING GOVERNMENT POLICIES GOVERNMENT POLICY GRAPHICS HARDWARE HUMAN CAPITAL HUMAN RESOURCE HUMAN RESOURCE DEVELOPMENT HUMAN RESOURCES ICT INDUSTRIAL SITES INDUSTRY STANDARDS INFLATION INFORMATION SERVICES INFORMATION SYSTEMS INFORMATION TECHNOLOGY INFRASTRUCTURE DEVELOPMENT INSTITUTION INSURANCE INTELLECTUAL PROPERTY INTELLECTUAL PROPERTY PROTECTION INTELLECTUAL PROPERTY RIGHT INTEREST RATES INTERFACE INTERNATIONAL STANDARDS INTERNATIONAL TELECOMMUNICATIONS INTERNATIONAL TRADE INTERNET SERVICE PROVIDER IP ISP JOINT VENTURE JOINT VENTURES KNOWLEDGE SHARING LABOR COSTS LAWS LICENSES LITERACY RATE MANUFACTURING MANUFACTURING INDUSTRIES MARKET SHARE MARKETING MATERIAL MIGRATION NEW MARKETS OFFICE PROCESSING OUTSOURCING POLICY ENVIRONMENT POLICY FRAMEWORK POTENTIAL INVESTORS PRIVATE PARTNERSHIP PRIVATE SECTOR PRIVATE SECTOR DEVELOPMENT PRIVATE SECTOR PARTICIPATION PRODUCTIVITY PROJECT MANAGEMENT PROTOCOL PUBLIC UTILITY PURCHASING POWER QUALITY OF SERVICE QUERIES R&D REAL ESTATE DEVELOPMENT REGULATORY FRAMEWORK RESULTS SAVINGS SECURITIES SERVER SERVICE LEVEL AGREEMENTS SERVICE PROVIDERS SERVICE-LEVEL AGREEMENT SLA SOFTWARE DEVELOPMENT STANDARDIZATION SUBSIDIARY TAX INCENTIVES TAXATION TECHNICAL SUPPORT TECHNOLOGY PARK TECHNOLOGY PARKS TECHNOLOGY TRANSFER TELECOM TELECOMMUNICATION TELECOMMUNICATIONS INFRASTRUCTURE TELEPHONE TELEPHONE NETWORK TELEPHONY TERRORISM TRAINING COURSES TRANSMISSION TRANSPORT VOICE OVER IP VOIP VSAT WAGES WEB WEB DESIGN WEB SITE The new millennium catalyzed a shift in the focus of South Asian economies to the service sector. The South Asian countries share many common characteristics - a young population, familiarity with the English language, and an emphasis on quantitative skills at the school level. This report on "Regional Collaboration on Information Technology (IT) Enabled Services-Smart Strategies for Jobs and Growth in South Asia" was initiated by the South Asia regional programs and South Asia poverty reduction, economic policy, finance and private sector development unit. It responds to a need expressed by our client countries for World Bank support to build their capability in the IT enabled services sector. The current study was commissioned with a view to facilitate their efforts through regional collaboration. This study suggests collaborative initiatives that could drive the growth of the industry through a two pronged approach: increase business through joint promotional activities, sub-contracting of work, building common standards and world class business practices; and develop supply side resources such as skills, support infrastructure and enabling policies. This study makes practical recommendations for collaborative growth between the countries in South Asia, who aspire to become the region of choice for global outsourcing. 2017-09-08T19:43:23Z 2017-09-08T19:43:23Z 2009 http://documents.worldbank.org/curated/en/331311468113955896/Final-full-report 978-955-8908-33-4 http://hdl.handle.net/10986/28250 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank Colombo: World Bank Publications & Research :: Working Paper Publications & Research South Asia South Asia Sri Lanka |