One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services

One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services

This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country,...

Full description

Bibliographic Details
Main Authors: Blunt, Melvyn, Davidsen, Soren, Agarwal, Sanjay, Pfeil, Helene, Schott, Berenike
Format: Brief
Language:English
en_US
Published: World Bank, Washington, DC 2017
Subjects:
SERVICE DELIVERY
LOCAL GOVERNMENT
DECENTRALIZATION
HUMAN RIGHTS
Online Access:http://documents.worldbank.org/curated/en/509861498753741062/One-stop-shops-in-Vietnam-changing-the-face-of-public-administration-for-citizens-and-businesses-through-a-single-door-to-multiple-services
http://hdl.handle.net/10986/27487
id okr-10986-27487
recordtype oai_dc
spelling okr-10986-274872021-05-25T10:54:41Z One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services Blunt, Melvyn Davidsen, Soren Agarwal, Sanjay Pfeil, Helene Schott, Berenike SERVICE DELIVERY LOCAL GOVERNMENT DECENTRALIZATION HUMAN RIGHTS This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country, beginning in 2003. Embedded in the spirit of the “Doi Moi” reforms that began in the 1980s, one-stop shops have been an integral part of the government’s public administration reform program, initiated in 2001. Political support, decentralization, clear guidelines regarding organizational structure, and significant capital investment allowed the one-stop shop model to successfully transform the attitudes of civil servants toward the public, reduce bureaucracy, inefficiencies, and rent seeking, and improve the quality of services delivered. 2017-06-30T14:55:04Z 2017-06-30T14:55:04Z 2017-06 Brief http://documents.worldbank.org/curated/en/509861498753741062/One-stop-shops-in-Vietnam-changing-the-face-of-public-administration-for-citizens-and-businesses-through-a-single-door-to-multiple-services http://hdl.handle.net/10986/27487 English en_US Citizen Service Centers;No. 3 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Brief East Asia and Pacific Vietnam
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
en_US
topic SERVICE DELIVERY
LOCAL GOVERNMENT
DECENTRALIZATION
HUMAN RIGHTS
spellingShingle SERVICE DELIVERY
LOCAL GOVERNMENT
DECENTRALIZATION
HUMAN RIGHTS
Blunt, Melvyn
Davidsen, Soren
Agarwal, Sanjay
Pfeil, Helene
Schott, Berenike
One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services
geographic_facet East Asia and Pacific
Vietnam
relation Citizen Service Centers;No. 3
description This case study analyzes the development of one-stop shops in the Socialist Republic of Vietnam, from inception of the first one in Ho Chi Minh City in 1995 through the full roll out of this model of integrated service delivery across the country, beginning in 2003. Embedded in the spirit of the “Doi Moi” reforms that began in the 1980s, one-stop shops have been an integral part of the government’s public administration reform program, initiated in 2001. Political support, decentralization, clear guidelines regarding organizational structure, and significant capital investment allowed the one-stop shop model to successfully transform the attitudes of civil servants toward the public, reduce bureaucracy, inefficiencies, and rent seeking, and improve the quality of services delivered.
format Brief
author Blunt, Melvyn
Davidsen, Soren
Agarwal, Sanjay
Pfeil, Helene
Schott, Berenike
author_facet Blunt, Melvyn
Davidsen, Soren
Agarwal, Sanjay
Pfeil, Helene
Schott, Berenike
author_sort Blunt, Melvyn
title One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services
title_short One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services
title_full One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services
title_fullStr One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services
title_full_unstemmed One-Stop Shops in Vietnam : Changing the Face of Public Administration for Citizens and Businesses through a Single Door to Multiple Services
title_sort one-stop shops in vietnam : changing the face of public administration for citizens and businesses through a single door to multiple services
publisher World Bank, Washington, DC
publishDate 2017
url http://documents.worldbank.org/curated/en/509861498753741062/One-stop-shops-in-Vietnam-changing-the-face-of-public-administration-for-citizens-and-businesses-through-a-single-door-to-multiple-services
http://hdl.handle.net/10986/27487
_version_ 1764464847766945792

Similar Items