Good Urban Governance through ICT : Issues, Analysis, and Strategies

Africa is currently experiencing the world's fastest urbanization rate at 3.5 percent annually-placing increasing pressure on resource-constrained local governments to maintain and improve livability standards of their cities. But simultaneous...

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Main Authors: Relhan, Gaurav, Ionkova, Kremena, Huque, Rumana
Format: Working Paper
Language:English
en_US
Published: World Bank, Washington, DC 2017
Subjects:
G2B
GPS
ICT
ID
PCS
WEB
Online Access:http://documents.worldbank.org/curated/en/657421468009999091/Good-urban-governance-through-ICT-issues-analysis-and-strategies
http://hdl.handle.net/10986/27158
id okr-10986-27158
recordtype oai_dc
repository_type Digital Repository
institution_category Foreign Institution
institution Digital Repositories
building World Bank Open Knowledge Repository
collection World Bank
language English
en_US
topic ACCESS TO INFORMATION
ACCESS TO SERVICES
ACTION PLAN
ADOPTION OF INFORMATION
ADVERTISEMENT
ADVERTISEMENTS
AUTHENTICATION
AUTOMATION
BARCODE
BEST PRACTICES
BLOG
BROADBAND
BROADBAND CONNECTIVITY
BROADCASTS
BROWSERS
BUDGET ALLOCATION
BUSINESS CENTERS
BUSINESS ENVIRONMENT
BUSINESS INDICATORS
BUSINESS SERVICES
BUSINESS TRANSACTIONS
BUSINESSES
CALL CENTERS
CALL CENTRE
CAPABILITIES
CAPABILITY
CAPACITY BUILDING
CAPACITY-BUILDING
CELL-PHONES
CENTRAL SERVER
CERTIFICATES
CHAMBERS OF COMMERCE
CHART OF ACCOUNTS
CLIMATE CHANGE
COMMERCIAL ACTIVITIES
COMMERCIAL BANKS
COMMUNICATION TECHNOLOGIES
COMPETITIVE ADVANTAGES
COMPETITIVENESS
COMPUTER NETWORK
COMPUTER SCIENCE
COMPUTERS
CONFIDENTIAL INFORMATION
CONFIDENTIALITY
CONNECTIVITY
CONSUMER PARTICIPATION
CONTROL SYSTEM
COORDINATION MECHANISMS
COST CONTROL
COST SAVINGS
CREDIT CARDS
DATA SECURITY
DATA TRANSMISSION
DEFORESTATION
DIGITAL BUSINESS
DIGITAL CAMERA
DIGITAL CAMERAS
DIGITAL DIVIDE
DISTRIBUTION SYSTEM
DOMAIN
E-CITIZEN
E-GOVERNANCE
E-GOVERNMENT
E-GOVERNMENT SYSTEMS
E-MAIL
E-PROCUREMENT
E-SERVICES
ECONOMIC ACTIVITIES
ECONOMIC ACTIVITY
ECONOMIC CONDITIONS
ECONOMIC DEVELOPMENT
ECONOMIC GROWTH
ECONOMIC IMPACT
EFFECTIVE DEMAND
EGOVERNANCE
EGOVERNMENT
ELECTRICITY
ELECTRONIC DATA
ELECTRONIC DOCUMENT
ELECTRONIC FUND
ELECTRONIC PAYMENT
ELECTRONIC SERVICES
ELECTRONIC SUBMISSION
ELECTRONIC TOOLS
EMAILS
EMISSIONS
ENERGY CONSUMPTION
ENVIRONMENTAL
ENVIRONMENTAL INFORMATION
ENVIRONMENTAL ISSUES
ENVIRONMENTAL MANAGEMENT
ENVIRONMENTAL PROBLEMS
ENVIRONMENTS
ESERVICES
EXPENDITURES
FAXES
FINANCIAL MANAGEMENT
FINANCIAL MANAGEMENT SYSTEMS
FINANCIAL RESOURCES
FINANCIAL SERVICES
FINANCIAL TRANSACTIONS
FLOW CHART
FRAUD
G2B
GLOBAL MARKETS
GOVERNMENT CONTRACTS
GOVERNMENT SERVICES
GOVERNMENT WEB SITE
GOVERNMENT-TO-BUSINESS
GPS
HARDWARE
HUMAN RESOURCE
ICT
ID
INDUSTRIAL DEVELOPMENT
INFORMATION DATABASES
INFORMATION FLOWS
INFORMATION SYSTEM
INFORMATION SYSTEMS
INFORMATION TECHNOLOGIES
INFORMATION TECHNOLOGY
INFRASTRUCTURE DEVELOPMENT
INSTALLATION
INTEGRITY OF DATA
INTRANET
INVENTORY
INVENTORY CONTROL
KNOWLEDGE PRODUCT
LABOR MARKETS
LAND USE
LEGAL ENVIRONMENT
LIMITED ACCESS
MAINTENANCE OF SYSTEMS
MARKET ACCESS
MARKET OPPORTUNITIES
MARKETING
MATERIAL
MENU
MIDDLEMEN
MOBILE APPLICATION
MOBILE COMMUNICATIONS
MOBILE PHONE
MOBILE PHONES
MOBILE SERVICES
MOBILE TELEPHONE
MOBILE TELEPHONES
MOBILE TELEPHONY
MONITORING MECHANISMS
MULTIMEDIA
NATURAL RESOURCES
NEW TECHNOLOGIES
NUMBER OF USERS
OFFICE OPERATIONS
ONLINE DISCUSSION
ONLINE NETWORKING
ONLINE NEWSLETTER
ONLINE PAYMENT
ONLINE PAYMENTS
OPERATIONAL EFFICIENCY
PAPERLESS OFFICE
PAYMENT OF TAX
PAYMENT OF TAXES
PAYMENT SYSTEMS
PCS
PENETRATION RATES
POLICY MAKERS
POLLUTION
POLLUTION LEVELS
POPULATION GROWTH
PRIVATE PARTNERSHIP
PRIVATE SECTOR
PROCESS INFORMATION
PROCUREMENTS
PRODUCTIVITY
PUBLIC PARTICIPATION
QUALITY STANDARDS
QUERIES
QUERY
RADIO
REGISTRY
REGULATORY ENVIRONMENT
REGULATORY ENVIRONMENTS
REGULATORY FRAMEWORK
REGULATORY FRAMEWORKS
RELIABILITY
RELIABLE ACCESS
RESOURCE ALLOCATION
RESOURCE CONSERVATION
RESOURCE USE
RESULT
RESULTS
SATELLITE
SECURE TRANSACTIONS
SENIOR CITIZEN
SERVICE PROVIDERS
SILICON
SITES
SOCIAL SERVICE
SOCIAL SERVICES
STREAMS
SUPPLY CHAIN
SUPPLY CHAIN MANAGEMENT
SUPPLY NETWORKS
SUSTAINABLE DEVELOPMENT
TAX RATES
TAX REVENUE
TELECOM
TELECOMMUNICATIONS
TELECOMMUNICATIONS INFRASTRUCTURE
TELECOMMUNICATIONS NETWORKS
TELEPHONE
TELEPHONE SERVICES
TIMELY ACCESS
TRANSACTION
TRANSACTION COSTS
TRANSPORTATION NETWORKS
TURNAROUND TIMES
UNEMPLOYMENT
URBAN DEVELOPMENT
USER
USES
WATER POLLUTION
WEALTH CREATION
WEB
WIRELESS TELEPHONY
spellingShingle ACCESS TO INFORMATION
ACCESS TO SERVICES
ACTION PLAN
ADOPTION OF INFORMATION
ADVERTISEMENT
ADVERTISEMENTS
AUTHENTICATION
AUTOMATION
BARCODE
BEST PRACTICES
BLOG
BROADBAND
BROADBAND CONNECTIVITY
BROADCASTS
BROWSERS
BUDGET ALLOCATION
BUSINESS CENTERS
BUSINESS ENVIRONMENT
BUSINESS INDICATORS
BUSINESS SERVICES
BUSINESS TRANSACTIONS
BUSINESSES
CALL CENTERS
CALL CENTRE
CAPABILITIES
CAPABILITY
CAPACITY BUILDING
CAPACITY-BUILDING
CELL-PHONES
CENTRAL SERVER
CERTIFICATES
CHAMBERS OF COMMERCE
CHART OF ACCOUNTS
CLIMATE CHANGE
COMMERCIAL ACTIVITIES
COMMERCIAL BANKS
COMMUNICATION TECHNOLOGIES
COMPETITIVE ADVANTAGES
COMPETITIVENESS
COMPUTER NETWORK
COMPUTER SCIENCE
COMPUTERS
CONFIDENTIAL INFORMATION
CONFIDENTIALITY
CONNECTIVITY
CONSUMER PARTICIPATION
CONTROL SYSTEM
COORDINATION MECHANISMS
COST CONTROL
COST SAVINGS
CREDIT CARDS
DATA SECURITY
DATA TRANSMISSION
DEFORESTATION
DIGITAL BUSINESS
DIGITAL CAMERA
DIGITAL CAMERAS
DIGITAL DIVIDE
DISTRIBUTION SYSTEM
DOMAIN
E-CITIZEN
E-GOVERNANCE
E-GOVERNMENT
E-GOVERNMENT SYSTEMS
E-MAIL
E-PROCUREMENT
E-SERVICES
ECONOMIC ACTIVITIES
ECONOMIC ACTIVITY
ECONOMIC CONDITIONS
ECONOMIC DEVELOPMENT
ECONOMIC GROWTH
ECONOMIC IMPACT
EFFECTIVE DEMAND
EGOVERNANCE
EGOVERNMENT
ELECTRICITY
ELECTRONIC DATA
ELECTRONIC DOCUMENT
ELECTRONIC FUND
ELECTRONIC PAYMENT
ELECTRONIC SERVICES
ELECTRONIC SUBMISSION
ELECTRONIC TOOLS
EMAILS
EMISSIONS
ENERGY CONSUMPTION
ENVIRONMENTAL
ENVIRONMENTAL INFORMATION
ENVIRONMENTAL ISSUES
ENVIRONMENTAL MANAGEMENT
ENVIRONMENTAL PROBLEMS
ENVIRONMENTS
ESERVICES
EXPENDITURES
FAXES
FINANCIAL MANAGEMENT
FINANCIAL MANAGEMENT SYSTEMS
FINANCIAL RESOURCES
FINANCIAL SERVICES
FINANCIAL TRANSACTIONS
FLOW CHART
FRAUD
G2B
GLOBAL MARKETS
GOVERNMENT CONTRACTS
GOVERNMENT SERVICES
GOVERNMENT WEB SITE
GOVERNMENT-TO-BUSINESS
GPS
HARDWARE
HUMAN RESOURCE
ICT
ID
INDUSTRIAL DEVELOPMENT
INFORMATION DATABASES
INFORMATION FLOWS
INFORMATION SYSTEM
INFORMATION SYSTEMS
INFORMATION TECHNOLOGIES
INFORMATION TECHNOLOGY
INFRASTRUCTURE DEVELOPMENT
INSTALLATION
INTEGRITY OF DATA
INTRANET
INVENTORY
INVENTORY CONTROL
KNOWLEDGE PRODUCT
LABOR MARKETS
LAND USE
LEGAL ENVIRONMENT
LIMITED ACCESS
MAINTENANCE OF SYSTEMS
MARKET ACCESS
MARKET OPPORTUNITIES
MARKETING
MATERIAL
MENU
MIDDLEMEN
MOBILE APPLICATION
MOBILE COMMUNICATIONS
MOBILE PHONE
MOBILE PHONES
MOBILE SERVICES
MOBILE TELEPHONE
MOBILE TELEPHONES
MOBILE TELEPHONY
MONITORING MECHANISMS
MULTIMEDIA
NATURAL RESOURCES
NEW TECHNOLOGIES
NUMBER OF USERS
OFFICE OPERATIONS
ONLINE DISCUSSION
ONLINE NETWORKING
ONLINE NEWSLETTER
ONLINE PAYMENT
ONLINE PAYMENTS
OPERATIONAL EFFICIENCY
PAPERLESS OFFICE
PAYMENT OF TAX
PAYMENT OF TAXES
PAYMENT SYSTEMS
PCS
PENETRATION RATES
POLICY MAKERS
POLLUTION
POLLUTION LEVELS
POPULATION GROWTH
PRIVATE PARTNERSHIP
PRIVATE SECTOR
PROCESS INFORMATION
PROCUREMENTS
PRODUCTIVITY
PUBLIC PARTICIPATION
QUALITY STANDARDS
QUERIES
QUERY
RADIO
REGISTRY
REGULATORY ENVIRONMENT
REGULATORY ENVIRONMENTS
REGULATORY FRAMEWORK
REGULATORY FRAMEWORKS
RELIABILITY
RELIABLE ACCESS
RESOURCE ALLOCATION
RESOURCE CONSERVATION
RESOURCE USE
RESULT
RESULTS
SATELLITE
SECURE TRANSACTIONS
SENIOR CITIZEN
SERVICE PROVIDERS
SILICON
SITES
SOCIAL SERVICE
SOCIAL SERVICES
STREAMS
SUPPLY CHAIN
SUPPLY CHAIN MANAGEMENT
SUPPLY NETWORKS
SUSTAINABLE DEVELOPMENT
TAX RATES
TAX REVENUE
TELECOM
TELECOMMUNICATIONS
TELECOMMUNICATIONS INFRASTRUCTURE
TELECOMMUNICATIONS NETWORKS
TELEPHONE
TELEPHONE SERVICES
TIMELY ACCESS
TRANSACTION
TRANSACTION COSTS
TRANSPORTATION NETWORKS
TURNAROUND TIMES
UNEMPLOYMENT
URBAN DEVELOPMENT
USER
USES
WATER POLLUTION
WEALTH CREATION
WEB
WIRELESS TELEPHONY
Relhan, Gaurav
Ionkova, Kremena
Huque, Rumana
Good Urban Governance through ICT : Issues, Analysis, and Strategies
geographic_facet Africa
Sub-Saharan Africa
description Africa is currently experiencing the world's fastest urbanization rate at 3.5 percent annually-placing increasing pressure on resource-constrained local governments to maintain and improve livability standards of their cities. But simultaneously, an 'Information and Communication Technologies' (ICT) revolution has swept across the continent-as evidenced by vastly improved telecommunications and internet infrastructure, leapfrogging mobile communications penetration rates, and emergence of a successful homegrown IT applications industry. This report aims to: 1) synthesize the role currently played by ICT towards improved governance, management and accountability of urban service providers in Africa as well as other regions, 2) explore current ICT initiatives that are relevant to the World Bank's thematic concerns, 3) reconcile existing deficiencies/barriers towards potential for replication, and 4) develop a roadmap to render easy strategy implementation by project teams. Section one outlines evolving trends in urban governance and presents ICT as a potential tool in the environment of modern governance. Section two discusses the role of ICT in some of the Bank's core areas of urban focus, namely: local governance and economic development; intergovernmental fiscal relations and municipal finance; urban poverty and slum upgrading; urban planning, land and housing; urban environment and climate change; and water and sanitation service delivery. An analysis of fundamental ICT methodologies employed is discussed in section three. Section four, in conclusion, suggests an action-plan for enhancing ICT initiatives as a component of the Bank's lending activities.
format Working Paper
author Relhan, Gaurav
Ionkova, Kremena
Huque, Rumana
author_facet Relhan, Gaurav
Ionkova, Kremena
Huque, Rumana
author_sort Relhan, Gaurav
title Good Urban Governance through ICT : Issues, Analysis, and Strategies
title_short Good Urban Governance through ICT : Issues, Analysis, and Strategies
title_full Good Urban Governance through ICT : Issues, Analysis, and Strategies
title_fullStr Good Urban Governance through ICT : Issues, Analysis, and Strategies
title_full_unstemmed Good Urban Governance through ICT : Issues, Analysis, and Strategies
title_sort good urban governance through ict : issues, analysis, and strategies
publisher World Bank, Washington, DC
publishDate 2017
url http://documents.worldbank.org/curated/en/657421468009999091/Good-urban-governance-through-ICT-issues-analysis-and-strategies
http://hdl.handle.net/10986/27158
_version_ 1764463697928912896
spelling okr-10986-271582021-04-23T14:04:40Z Good Urban Governance through ICT : Issues, Analysis, and Strategies Relhan, Gaurav Ionkova, Kremena Huque, Rumana ACCESS TO INFORMATION ACCESS TO SERVICES ACTION PLAN ADOPTION OF INFORMATION ADVERTISEMENT ADVERTISEMENTS AUTHENTICATION AUTOMATION BARCODE BEST PRACTICES BLOG BROADBAND BROADBAND CONNECTIVITY BROADCASTS BROWSERS BUDGET ALLOCATION BUSINESS CENTERS BUSINESS ENVIRONMENT BUSINESS INDICATORS BUSINESS SERVICES BUSINESS TRANSACTIONS BUSINESSES CALL CENTERS CALL CENTRE CAPABILITIES CAPABILITY CAPACITY BUILDING CAPACITY-BUILDING CELL-PHONES CENTRAL SERVER CERTIFICATES CHAMBERS OF COMMERCE CHART OF ACCOUNTS CLIMATE CHANGE COMMERCIAL ACTIVITIES COMMERCIAL BANKS COMMUNICATION TECHNOLOGIES COMPETITIVE ADVANTAGES COMPETITIVENESS COMPUTER NETWORK COMPUTER SCIENCE COMPUTERS CONFIDENTIAL INFORMATION CONFIDENTIALITY CONNECTIVITY CONSUMER PARTICIPATION CONTROL SYSTEM COORDINATION MECHANISMS COST CONTROL COST SAVINGS CREDIT CARDS DATA SECURITY DATA TRANSMISSION DEFORESTATION DIGITAL BUSINESS DIGITAL CAMERA DIGITAL CAMERAS DIGITAL DIVIDE DISTRIBUTION SYSTEM DOMAIN E-CITIZEN E-GOVERNANCE E-GOVERNMENT E-GOVERNMENT SYSTEMS E-MAIL E-PROCUREMENT E-SERVICES ECONOMIC ACTIVITIES ECONOMIC ACTIVITY ECONOMIC CONDITIONS ECONOMIC DEVELOPMENT ECONOMIC GROWTH ECONOMIC IMPACT EFFECTIVE DEMAND EGOVERNANCE EGOVERNMENT ELECTRICITY ELECTRONIC DATA ELECTRONIC DOCUMENT ELECTRONIC FUND ELECTRONIC PAYMENT ELECTRONIC SERVICES ELECTRONIC SUBMISSION ELECTRONIC TOOLS EMAILS EMISSIONS ENERGY CONSUMPTION ENVIRONMENTAL ENVIRONMENTAL INFORMATION ENVIRONMENTAL ISSUES ENVIRONMENTAL MANAGEMENT ENVIRONMENTAL PROBLEMS ENVIRONMENTS ESERVICES EXPENDITURES FAXES FINANCIAL MANAGEMENT FINANCIAL MANAGEMENT SYSTEMS FINANCIAL RESOURCES FINANCIAL SERVICES FINANCIAL TRANSACTIONS FLOW CHART FRAUD G2B GLOBAL MARKETS GOVERNMENT CONTRACTS GOVERNMENT SERVICES GOVERNMENT WEB SITE GOVERNMENT-TO-BUSINESS GPS HARDWARE HUMAN RESOURCE ICT ID INDUSTRIAL DEVELOPMENT INFORMATION DATABASES INFORMATION FLOWS INFORMATION SYSTEM INFORMATION SYSTEMS INFORMATION TECHNOLOGIES INFORMATION TECHNOLOGY INFRASTRUCTURE DEVELOPMENT INSTALLATION INTEGRITY OF DATA INTRANET INVENTORY INVENTORY CONTROL KNOWLEDGE PRODUCT LABOR MARKETS LAND USE LEGAL ENVIRONMENT LIMITED ACCESS MAINTENANCE OF SYSTEMS MARKET ACCESS MARKET OPPORTUNITIES MARKETING MATERIAL MENU MIDDLEMEN MOBILE APPLICATION MOBILE COMMUNICATIONS MOBILE PHONE MOBILE PHONES MOBILE SERVICES MOBILE TELEPHONE MOBILE TELEPHONES MOBILE TELEPHONY MONITORING MECHANISMS MULTIMEDIA NATURAL RESOURCES NEW TECHNOLOGIES NUMBER OF USERS OFFICE OPERATIONS ONLINE DISCUSSION ONLINE NETWORKING ONLINE NEWSLETTER ONLINE PAYMENT ONLINE PAYMENTS OPERATIONAL EFFICIENCY PAPERLESS OFFICE PAYMENT OF TAX PAYMENT OF TAXES PAYMENT SYSTEMS PCS PENETRATION RATES POLICY MAKERS POLLUTION POLLUTION LEVELS POPULATION GROWTH PRIVATE PARTNERSHIP PRIVATE SECTOR PROCESS INFORMATION PROCUREMENTS PRODUCTIVITY PUBLIC PARTICIPATION QUALITY STANDARDS QUERIES QUERY RADIO REGISTRY REGULATORY ENVIRONMENT REGULATORY ENVIRONMENTS REGULATORY FRAMEWORK REGULATORY FRAMEWORKS RELIABILITY RELIABLE ACCESS RESOURCE ALLOCATION RESOURCE CONSERVATION RESOURCE USE RESULT RESULTS SATELLITE SECURE TRANSACTIONS SENIOR CITIZEN SERVICE PROVIDERS SILICON SITES SOCIAL SERVICE SOCIAL SERVICES STREAMS SUPPLY CHAIN SUPPLY CHAIN MANAGEMENT SUPPLY NETWORKS SUSTAINABLE DEVELOPMENT TAX RATES TAX REVENUE TELECOM TELECOMMUNICATIONS TELECOMMUNICATIONS INFRASTRUCTURE TELECOMMUNICATIONS NETWORKS TELEPHONE TELEPHONE SERVICES TIMELY ACCESS TRANSACTION TRANSACTION COSTS TRANSPORTATION NETWORKS TURNAROUND TIMES UNEMPLOYMENT URBAN DEVELOPMENT USER USES WATER POLLUTION WEALTH CREATION WEB WIRELESS TELEPHONY Africa is currently experiencing the world's fastest urbanization rate at 3.5 percent annually-placing increasing pressure on resource-constrained local governments to maintain and improve livability standards of their cities. But simultaneously, an 'Information and Communication Technologies' (ICT) revolution has swept across the continent-as evidenced by vastly improved telecommunications and internet infrastructure, leapfrogging mobile communications penetration rates, and emergence of a successful homegrown IT applications industry. This report aims to: 1) synthesize the role currently played by ICT towards improved governance, management and accountability of urban service providers in Africa as well as other regions, 2) explore current ICT initiatives that are relevant to the World Bank's thematic concerns, 3) reconcile existing deficiencies/barriers towards potential for replication, and 4) develop a roadmap to render easy strategy implementation by project teams. Section one outlines evolving trends in urban governance and presents ICT as a potential tool in the environment of modern governance. Section two discusses the role of ICT in some of the Bank's core areas of urban focus, namely: local governance and economic development; intergovernmental fiscal relations and municipal finance; urban poverty and slum upgrading; urban planning, land and housing; urban environment and climate change; and water and sanitation service delivery. An analysis of fundamental ICT methodologies employed is discussed in section three. Section four, in conclusion, suggests an action-plan for enhancing ICT initiatives as a component of the Bank's lending activities. 2017-06-14T21:54:39Z 2017-06-14T21:54:39Z 2012 Working Paper http://documents.worldbank.org/curated/en/657421468009999091/Good-urban-governance-through-ICT-issues-analysis-and-strategies http://hdl.handle.net/10986/27158 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research :: Working Paper Publications & Research Africa Sub-Saharan Africa