Who Serves the Poor? : Surveying Civil Servants in the Developing World

Who are the civil servants that serve poor people in the developing world? This paper uses direct surveys of civil servants -- the professional body of administrators who manage government policy -- and their organizations from Ethiopia, Ghana, Ind...

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Main Author:	Rogger, Daniel
Format:	Working Paper
Language:	English en_US
Published:	World Bank, Washington, DC 2017
Subjects:	POVERTY CIVIL SERVANTS GOVERNMENT PERFORMANCE SERVICE DELIVERY BUREAUCRACY SURVEY METHODS ADMINISTRATION PROCESSES
Online Access:	http://documents.worldbank.org/curated/en/152091493913163207/Who-serves-the-poor-surveying-civil-servants-in-the-developing-world http://hdl.handle.net/10986/26503

id	okr-10986-26503
recordtype	oai_dc
spelling	okr-10986-265032021-06-08T14:42:45Z Who Serves the Poor? : Surveying Civil Servants in the Developing World Rogger, Daniel POVERTY CIVIL SERVANTS GOVERNMENT PERFORMANCE SERVICE DELIVERY BUREAUCRACY SURVEY METHODS ADMINISTRATION PROCESSES Who are the civil servants that serve poor people in the developing world? This paper uses direct surveys of civil servants -- the professional body of administrators who manage government policy -- and their organizations from Ethiopia, Ghana, Indonesia, Nigeria, Pakistan and the Philippines, to highlight key aspects of their characteristics and experience of civil service life. Civil servants in the developing world face myriad challenges to serving the world's poor, from limited facilities to significant political interference in their work. There are a number of commonalities across service environments, and the paper summarizes these in a series of 'stylized facts' of the civil service in the developing world. At the same time, the particular challenges faced by a public official vary substantially across and within countries and regions. For example, measured management practices differ widely across local governments of a single state in Nigeria. Surveys of civil servants allow us to document these differences, build better models of the public sector, and make more informed policy choices. 2017-05-04T19:23:17Z 2017-05-04T19:23:17Z 2017-05 Working Paper http://documents.worldbank.org/curated/en/152091493913163207/Who-serves-the-poor-surveying-civil-servants-in-the-developing-world http://hdl.handle.net/10986/26503 English en_US Policy Research Working Paper;No. 8051 CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: Policy Research Working Paper Africa East Asia and Pacific South Asia
repository_type	Digital Repository
institution_category	Foreign Institution
institution	Digital Repositories
building	World Bank Open Knowledge Repository
collection	World Bank
language	English en_US
topic	POVERTY CIVIL SERVANTS GOVERNMENT PERFORMANCE SERVICE DELIVERY BUREAUCRACY SURVEY METHODS ADMINISTRATION PROCESSES
spellingShingle	POVERTY CIVIL SERVANTS GOVERNMENT PERFORMANCE SERVICE DELIVERY BUREAUCRACY SURVEY METHODS ADMINISTRATION PROCESSES Rogger, Daniel Who Serves the Poor? : Surveying Civil Servants in the Developing World
geographic_facet	Africa East Asia and Pacific South Asia
relation	Policy Research Working Paper;No. 8051
description	Who are the civil servants that serve poor people in the developing world? This paper uses direct surveys of civil servants -- the professional body of administrators who manage government policy -- and their organizations from Ethiopia, Ghana, Indonesia, Nigeria, Pakistan and the Philippines, to highlight key aspects of their characteristics and experience of civil service life. Civil servants in the developing world face myriad challenges to serving the world's poor, from limited facilities to significant political interference in their work. There are a number of commonalities across service environments, and the paper summarizes these in a series of 'stylized facts' of the civil service in the developing world. At the same time, the particular challenges faced by a public official vary substantially across and within countries and regions. For example, measured management practices differ widely across local governments of a single state in Nigeria. Surveys of civil servants allow us to document these differences, build better models of the public sector, and make more informed policy choices.
format	Working Paper
author	Rogger, Daniel
author_facet	Rogger, Daniel
author_sort	Rogger, Daniel
title	Who Serves the Poor? : Surveying Civil Servants in the Developing World
title_short	Who Serves the Poor? : Surveying Civil Servants in the Developing World
title_full	Who Serves the Poor? : Surveying Civil Servants in the Developing World
title_fullStr	Who Serves the Poor? : Surveying Civil Servants in the Developing World
title_full_unstemmed	Who Serves the Poor? : Surveying Civil Servants in the Developing World
title_sort	who serves the poor? : surveying civil servants in the developing world
publisher	World Bank, Washington, DC
publishDate	2017
url	http://documents.worldbank.org/curated/en/152091493913163207/Who-serves-the-poor-surveying-civil-servants-in-the-developing-world http://hdl.handle.net/10986/26503
_version_	1764462257201217536

Who Serves the Poor? : Surveying Civil Servants in the Developing World

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