Who Serves the Poor? : Surveying Civil Servants in the Developing World
Who are the civil servants that serve poor people in the developing world? This paper uses direct surveys of civil servants -- the professional body of administrators who manage government policy -- and their organizations from Ethiopia, Ghana, Ind...
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| Format: | Working Paper |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2017
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| Online Access: | http://documents.worldbank.org/curated/en/152091493913163207/Who-serves-the-poor-surveying-civil-servants-in-the-developing-world http://hdl.handle.net/10986/26503 |
| Summary: | Who are the civil servants that serve
poor people in the developing world? This paper uses direct
surveys of civil servants -- the professional body of
administrators who manage government policy -- and their
organizations from Ethiopia, Ghana, Indonesia, Nigeria,
Pakistan and the Philippines, to highlight key aspects of
their characteristics and experience of civil service life.
Civil servants in the developing world face myriad
challenges to serving the world's poor, from limited
facilities to significant political interference in their
work. There are a number of commonalities across service
environments, and the paper summarizes these in a series of
'stylized facts' of the civil service in the
developing world. At the same time, the particular
challenges faced by a public official vary substantially
across and within countries and regions. For example,
measured management practices differ widely across local
governments of a single state in Nigeria. Surveys of civil
servants allow us to document these differences, build
better models of the public sector, and make more informed
policy choices. |
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