Alternative Delivery Channels and Technology : Handbook
The ambition to reach full global financial inclusion requires that we address the challenge of delivering appropriate and affordable financial services to an estimated 2.5 billion unbanked individuals globally. One response to this challenge has i...
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| Format: | Handbook |
| Language: | English en_US |
| Published: |
World Bank, Washington, DC
2017
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| Online Access: | http://documents.worldbank.org/curated/en/245031484745337107/Alternative-delivery-channels-and-technology-handbook http://hdl.handle.net/10986/25980 |
| Summary: | The ambition to reach full global
financial inclusion requires that we address the challenge
of delivering appropriate and affordable financial services
to an estimated 2.5 billion unbanked individuals globally.
One response to this challenge has involved the design of
products such as microloans, low balance savings accounts,
micro-insurance, and mobile money transfer that are
specifically tailored to meet the needs of the often
excluded low-income mass market. Delivering these products
and services on a large scale, however, cannot be achieved
without accessible channels that lower the cost of service
and increase reach. Alternative delivery channels (ADC),
defined as those channels that expand the reach of services
beyond the traditional bank branch channel, have emerged as
a result of innovations in information and communication
technology and a shift in consumer expectations. This
handbook serves as a tool for Financial Services Providers
(FSPs) to increase the technical understanding of ADC
platforms and to provide practical guidance on how to
approach an ADC technology project. The handbook is
structured as follows: 1) Chapter one provides an overview
of ADCs and the technologies that underpin them; 2) Chapter
two offers guidelines to develop a channel strategy, taking
into account the internal and external factors that impact
strategy decisions; 3) Chapter three outlines the different
components of a technology platform, aiming to provide
guidance on how the channel strategy can be mapped to a
specific technology platform; 4) Chapter four highlights the
importance of identifying requirements and outlines the
steps involved in selecting the right provider and solution;
and 5) Chapter five introduces a best-practice
implementation methodology and key considerations for a
successful implementation. In addition, the chapter
discusses how a channel should be monitored, maintained and
scaled up after going live. |
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