Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies
The objective of this review is to analyze the current status on achievement of targeted benefits from distribution privatization and identify the gaps between expectations and realizations, with a key task of proposing concrete procedures and meth...
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| Format: | Report |
| Language: | English en_US |
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World Bank, Washington, DC
2017
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| Online Access: | http://documents.worldbank.org/curated/en/525431484294918469/Turkey-Towards-improving-the-service-quality-of-electricity-distribution-companies http://hdl.handle.net/10986/25967 |
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okr-10986-259672021-05-25T08:57:03Z Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies Energy Sector Management Assistance Program electricity distribution privatization revenues service quality monitoring The objective of this review is to analyze the current status on achievement of targeted benefits from distribution privatization and identify the gaps between expectations and realizations, with a key task of proposing concrete procedures and methodologies to ensure that EMRA and other government agencies involved in monitoring and enforcing quality in electricity distribution and retail have timely access to reliable information on service actually provided by the DISCOMs to their customers. To reach these objectives, this report follows the following approach: section one presents an overview of the distribution sector and distribution privatization process; section two analyzes the existing regulatory framework related to DISCOM performance and provides expected performance targets in respective investment periods; section three analyzes the current status of DISCOMs’ performance targets; section four identifies key issues and barriers in measuring and monitoring service quality in DISCOMs; and lastly, based on the global experience, section five recommends an approach for improving measuring and monitoring of service quality by the regulator. 2017-01-31T17:28:36Z 2017-01-31T17:28:36Z 2016-11 Report http://documents.worldbank.org/curated/en/525431484294918469/Turkey-Towards-improving-the-service-quality-of-electricity-distribution-companies http://hdl.handle.net/10986/25967 English en_US CC BY 3.0 IGO http://creativecommons.org/licenses/by/3.0/igo World Bank World Bank, Washington, DC Publications & Research Publications & Research :: ESMAP Paper Europe and Central Asia Turkey |
| repository_type |
Digital Repository |
| institution_category |
Foreign Institution |
| institution |
Digital Repositories |
| building |
World Bank Open Knowledge Repository |
| collection |
World Bank |
| language |
English en_US |
| topic |
electricity distribution privatization revenues service quality monitoring |
| spellingShingle |
electricity distribution privatization revenues service quality monitoring Energy Sector Management Assistance Program Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies |
| geographic_facet |
Europe and Central Asia Turkey |
| description |
The objective of this review is to
analyze the current status on achievement of targeted
benefits from distribution privatization and identify the
gaps between expectations and realizations, with a key task
of proposing concrete procedures and methodologies to ensure
that EMRA and other government agencies involved in
monitoring and enforcing quality in electricity distribution
and retail have timely access to reliable information on
service actually provided by the DISCOMs to their customers.
To reach these objectives, this report follows the following
approach: section one presents an overview of the
distribution sector and distribution privatization process;
section two analyzes the existing regulatory framework
related to DISCOM performance and provides expected
performance targets in respective investment periods;
section three analyzes the current status of DISCOMs’
performance targets; section four identifies key issues and
barriers in measuring and monitoring service quality in
DISCOMs; and lastly, based on the global experience, section
five recommends an approach for improving measuring and
monitoring of service quality by the regulator. |
| format |
Report |
| author |
Energy Sector Management Assistance Program |
| author_facet |
Energy Sector Management Assistance Program |
| author_sort |
Energy Sector Management Assistance Program |
| title |
Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies |
| title_short |
Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies |
| title_full |
Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies |
| title_fullStr |
Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies |
| title_full_unstemmed |
Republic of Turkey : Towards Improving the Service Quality of Electricity Distribution Companies |
| title_sort |
republic of turkey : towards improving the service quality of electricity distribution companies |
| publisher |
World Bank, Washington, DC |
| publishDate |
2017 |
| url |
http://documents.worldbank.org/curated/en/525431484294918469/Turkey-Towards-improving-the-service-quality-of-electricity-distribution-companies http://hdl.handle.net/10986/25967 |
| _version_ |
1764460610045607936 |